Pensions manager Work, Jobs in Curridge, Brk (with Salaries)

Complaints & Resolution Manager
Skylight Psychiatry —Basingstoke
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
11d
Category Manager, Generalist
ODS —Oxford
- £60,291 - £62,530 a year
- Full-time
- Hybrid work
- Health & wellbeing programme
- Annual leave
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Area Manager
Lidl —Andover
- £66,000 - £94,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
Business Administrator & Team-leader
Curtains Made Simple Ltd —Oxford
- £35,000 - £42,000 a year
- Part-time
- Management
- Analysis skills
- In-person
- Free parking
- Flexible schedule
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Talent Development Manager
CITY ELECTRICAL FACTORS LTD —Reading
- Up to £80,000 a year
- Full-time
- Team management
- Travel
- Human resources
- Free parking
- Store discount
Quick apply
VodafoneThree - Change Lead
Vodafone —Newbury
- Full-time
- Hybrid work
- Employee discount
Senior Impact and Evaluation Manager
Arts and Humanities Research Council —Swindon
- £46,743 a year
- Full-time
- Hybrid work
- Analysis skills
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
12d
Operations Manager - Homecare Branch
Rigby Recruitment —Wantage
- £45,000 - £50,000 a year
- Full-time
- Business development
- Team management
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
VodafoneThree - SOX and Compliance Manager
Vodafone —Newbury
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Employee discount
10d
Head of Sales
The Ramsbury Brewing and Distilling Company Ltd —Marlborough
- £47,500 - £52,500 a year
- Full-time
- CRM software
- Business development
- In-person
- Employee discount
- Sick pay
Quick apply
VodafoneThree - Towers & Estates Strategy Support Lead
Vodafone —Newbury
- Full-time
- Hybrid work
- Contracts
- Communication skills
- Employee discount
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Newbury
- £3,800 a month
- Full-time
- Sales
Quick apply
Home Manager
Bupa —Stockcross
- Full-time
- Management
- Communication skills
- Annual leave
- Employee discount
Quick apply
Regional School Effectiveness Partner
West Berkshire Council —Newbury
- £74,828 - £77,403 a year
- Full-time
- English
- Experience working with children
- Leadership
- Annual leave
- Employee assistance programme
Reablement Coordinator
West Berkshire Council —Newbury
- £30,024 - £36,363 a year
- Full-time
- English
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
12d
Trainee Site Manager
RW Armstrong & Sons —Basingstoke
- Full-time
- Management
- Construction experience
- Time management
- Employee assistance programme
- Employee discount
Quick apply
13d
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Newbury
- £3,800 a month
- Full-time
Quick apply
Deputy Store Manager
Lidl —Newbury
- £38,000 - £46,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
VodafoneThree - Insights Specialist
Vodafone —Newbury
- Full-time
- Hybrid work
- Analytics
- Employee discount
23h
Office Manager
Applied Microengineering Ltd —Harwell
- £37,000 - £42,000 a year
- Full-time
- Human resources
- IT
- In-person
- Free parking
- Profit sharing
Quick apply
2d

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Complaints & Resolution Manager

Skylight Psychiatry -
Basingstoke

Apply Now

Job details

Permanent | Full-time
£40,000 - £45,000 a year
11 days ago

Benefits

Additional leave
Annual leave
Company pension

Qualifications

Complaint handling
Multidisciplinary collaboration
Communication skills

Full job description

Complaints & Resolution Manager

Reports to: Quality & Governance Lead

Salary: £40,000 - £45,000 per annum, depending on experience

Location: Basingstoke - Hybrid (predominantly remote with occasional travel as required)

Hours: 37.5 hours per week

Skylight Psychiatry is a forward thinking, dynamic mental health service. We are a CQC registered service delivering person-centred assessment, care and support, with our ultimate aim being to improve the lives of people with neurodevelopmental conditions such as ADHD, Autism and Learning disabilities.

Role Purpose

The Complaints & Resolution Manager will provide dedicated capacity for the effective management and resolution of formal patient complaints. The post-holder will manage complaints from receipt through to resolution, using sound judgement and working independently within agreed parameters, while escalating more complex or significant matters where appropriate.

The role will work collaboratively across clinical, operational, governance and patient-experience teams to support timely responses, positive resolution and organisational learning.

Key Responsibilities

Manage formal patient complaints from receipt through to resolution, ensuring they are handled fairly, sensitively and within required timescales.
Investigate complaints, gather relevant information and coordinate input from clinical, operational and other colleagues as required.
Draft clear, empathetic and evidence-based responses and independently resolve routine complaints within agreed authority.
Recognise and escalate complex, significant or specialist matters appropriately.
Maintain accurate complaint records and support effective tracking and reporting.
Provide advice and guidance on complaints and concerns where appropriate, including supporting early resolution.
Identify recurring themes and learning from complaints and contribute to service improvement.
Contribute to the development of complaints processes, guidance, templates and training.
Support the handling of Subject Access Requests and other data rights requests, including gathering and reviewing information and preparing responses.
Escalate complex data protection matters or requests requiring specialist or DPO input.

Person Specification

Essential

Experience of managing complaints, concerns or complex casework within healthcare, social care or another regulated service environment.
Experience of investigating and resolving cases independently and knowing when escalation is required.
Excellent written and verbal communication skills, including the ability to draft high-quality formal responses.
Sound judgement, with the ability to review information objectively and reach fair, evidence-based conclusions.
Confidence communicating sensitively and professionally with people who may be distressed, dissatisfied or frustrated.
Strong organisational and case-management skills, with the ability to manage competing priorities and deadlines.
Ability to work collaboratively across clinical, operational and non-clinical teams.

Desirable

Experience of complaints handling within NHS-funded or independent healthcare services.
Understanding of healthcare complaints, patient safety and regulatory expectations.
Experience of identifying themes from complaints and contributing to service improvement.
Experience of supporting Subject Access Requests or other data rights requests.
Experience within mental health, neurodevelopmental or autism/ADHD services.

Benefits:

Opportunities for professional development and growth within the service
Annual salary review
25 days annual leave.
Pension scheme offered
Birthday off as additional leave
Work related electronic devices provided

Please submit both your CV and a cover letter outlining your reasons for applying for this role. Please note that due to the high volume of applications anticipated, we will be unable to contact all applicants individually unless shortlisted. If you have not been contacted within a month of submitting your application, please assume you have been unsuccessful on this occasion. We reserve the right to close this vacancy at any time due to the volume of applications received and encourage you to submit your application as early as possible. Thank you.

At Skylight Psychiatry, we are committed to fostering a fair and inclusive workplace where everyone can thrive and reach their full potential. We recognise that diverse teams encourage creativity and productivity, so we warmly welcome applications from individuals of all backgrounds. We encourage candidates to apply regardless of age, gender, gender identity or expression, religion or belief, disability, ethnicity, or sexual orientation. Together, we create an environment that values and celebrates diversity!

Job Types: Full-time Permanent

Work Location: Hybrid remote in Basingstoke, RG24 8AG.

Apply Now

Refine Your Search

pensions manager jobs in curridge, brk

Complaints & Resolution Manager

Category Manager, Generalist

Area Manager

Business Administrator & Team-leader

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Operations Manager - Homecare Branch

VodafoneThree - SOX and Compliance Manager

Head of Sales

VodafoneThree - Towers & Estates Strategy Support Lead

JUNIOR SALES ADVISOR

Home Manager

Regional School Effectiveness Partner

Reablement Coordinator

Trainee Site Manager

JUNIOR SALES CONSULTANT

Deputy Store Manager

VodafoneThree - Insights Specialist

Office Manager

I want to receive the latest job alerts for pensions manager in curridge, brk

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