Improvement officer Work, Jobs in Darlington, Eng (with Salaries)

Customer Resolution Officer
Darlington Building Society —Darlington
- £29,448 - £35,193 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Store discount
- Health & wellbeing programme
Quick apply
2d
Community Housing Manager (Housing Officer)
Places for People —Darlington
- £36,194.44 a year
- Communication skills
- Annual leave
- Employee discount
12d
Strategic Housing Officer
Stockton-on-Tees Borough Council —Stockton-on-Tees
- £34,434 - £40,777 a year
- Hybrid work
- Analysis skills
- Presentation skills
- No degree
- Annual leave
- Employee assistance programme
4d
Project Support Officer
Durham County Council —Durham
- £32,597 - £36,363 a year
- Temporary
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
8d
RISE Adviser - North East - Secondary adviser
Department for Education —Darlington
- £600 a day
- Part-time
- English
- Maths
- Presentation skills
12d
Partnership Support Officer
Durham County Council —Durham
- £35,412 - £39,152 a year
- Temporary
- Hybrid work
- Communication skills
- Annual leave
8d
Contracts & Fees Administrator - Fixed Term Contract
Active Care Group —Darlington
- £30,000 - £32,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Employee assistance programme
- Referral programme
Quick apply
6d
Upcoming Site Protection Officer Roles
Falck —Cleveland
- £31,819.51 - £34,261.43 a year
- Night shift
- Customer service
- English
- Communication skills
- Employee assistance programme
- Sick pay
Quick apply
14d
RISE Adviser - North East - Early years and primary adviser
Department for Education —Darlington
- £600 a day
- Part-time
- English
- Maths
- Presentation skills
12d
Complaints and Information Governance Manager (Data Protection Officer)
Darlington Borough Council —Durham
- £50,000 - £54,495 a year
- Full-time
- Presentation skills
- IT
- AI
- Annual leave
- Work from home
14d
Visitor Services Officer
Durham County Council —Durham
- £35,412 - £39,152 a year
- Temporary
- Hybrid work
- Customer service
- Leadership
- Annual leave
1d
Monitoring and Compliance Officer
Durham County Council —Durham
- £35,412 - £39,152 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
4d
Tribunal, Dispute Resolution and Complaints Lead
North Yorkshire Council —Northallerton
- £51,356 - £55,539 a year
- Full-time
- Travel
- Communication skills
- Negotiation
- Annual leave
- Employee discount
14d
Housing Administration Officer
Durham County Council —Durham
- £25,583 - £26,824 a year
- Part-time
- Hybrid work
- Annual leave
11d
Information Management and Data Services Officer
Durham County Council —Durham
- £35,412 - £39,152 a year
- Temporary
- Hybrid work
- Microsoft Excel
- SQL
- School
- Annual leave
8d
Assistant Support Services Officer
Durham County Council —Durham
- £28,142 - £31,022 a year
- Full-time
- Hybrid work
- Supervising experience
- Annual leave
13d
Complaints Local Delivery Lead
HM Land Registry —Sherburn ED
- £54,700 a year
- Part-time
- Customer service
- Analysis skills
- Presentation skills
- Annual leave
14d
Senior Housing Officer
Durham County Council —Durham
- £35,412 - £39,152 a year
- Full-time
- Hybrid work
- Annual leave
13d
Housing Standards Entry level surveyor
North Yorkshire Council —Richmond
- £27,254 - £29,064 a year
- Full-time
- Customer service
- Contracts
- Construction experience
- Employee discount
8d
Clerical Officer Receptionist
Durham County Council —Durham
- £25,185 - £25,989 a year
- Temporary
- Hybrid work
- IT
- Communication skills
- Annual leave
11d

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Customer Resolution Officer

Darlington Building Society
Darlington

Quick apply

Job details

Permanent | Full-time
£29,448 - £35,193 a year
2 days ago

Benefits

Store discount
Health & wellbeing programme
Cycle to work scheme
Company pension
Company events
Private medical insurance
Employee discount
Gym membership
Paid volunteer time
Life insurance
Sick pay
On-site parking

Qualifications

Customer service
Microsoft Office
Numeracy
Analysis skills
Financial services
Communication skills

Full job description

Do you enjoy solving problems, uncovering root causes and making things better for customers?

At Darlington Building Society, our members are at the heart of everything we do. We're looking for a proactive and customer-focused Customer Resolution Officer to join our Member Experience Team.

This is an exciting opportunity for someone who enjoys investigating issues, building relationships and driving positive change. You'll play a key role in resolving complaints, analysing customer feedback and helping improve the products, services and experiences we provide to our members.

Whether you already have complaints handling experience or have developed strong customer service and problem-solving skills in a regulated environment, we'd love to hear from you.

What you'll be doing

As a Customer Resolution Officer, you'll help ensure our members receive fair, positive and timely outcomes whenever concerns are raised.

You'll:

Deliver excellent customer service throughout the complaint resolution process.
Investigate customer concerns thoroughly, gathering information from colleagues and stakeholders across the Society.
Resolve complaints in line with regulatory requirements, policies and procedures.
Identify root causes and recommend improvements to services, processes and customer journeys.
Support the production of management information, reporting and trend analysis.
Monitor recurring themes and help drive improvements across the business.
Work collaboratively with teams across the Society to achieve positive outcomes for members.
Contribute to projects, system enhancements and continuous improvement initiatives.
Act as an ambassador for the Society, promoting our values and commitment to fair customer outcomes.

What we're looking for

We're keen to hear from people who:

Are passionate about delivering outstanding customer experiences.
Have excellent written and verbal communication skills.
Enjoy investigating issues and making balanced, evidence-based decisions.
Have strong analytical skills and attention to detail.
Can identify trends and recommend practical improvements.
Build positive working relationships with a wide range of stakeholders.
Are organised, adaptable and able to manage competing priorities.
Have strong Microsoft Office skills and good literacy and numeracy skills.
Have experience working in a regulated environment, ideally within financial services.
Have previous complaints handling experience (desirable but not essential).

Why join Darlington Building Society?

We're proud to be an award-winning, independent regional building society with 170 years of history. Our success is built on putting members first, investing in our people and making a positive difference in the communities we serve.

When you join us, you'll become part of a collaborative and supportive team where your ideas are valued and your development is encouraged.

Our benefits include:

✅ Annual Bonus Scheme
✅ 10% Employer Contribution Pension Scheme
✅ Life Cover of 4x Annual Salary
✅ Enhanced Family Friendly Leave
✅ Paid Volunteering Days
✅ Employee Benefits Platform
✅ Ongoing Learning and Development Opportunities

If you're curious, customer-focused and passionate about making a difference, we'd love to hear from you.

Apply today and help us transform customer feedback into positive change for our members and our Society.

Closing date: 9am on 28th July 2026

Please note that as part of our recruitment process, your application may be transferred to and processed within another recruitment system used by Darlington Building Society, in accordance with our Privacy Policy.

Job Types: Full-time, Permanent

Pay: £29,448.00-£35,193.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee discount
Gym membership
Health & wellbeing programme
Life insurance
On-site parking
Private medical insurance
Sick pay
Store discount

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Darlington DL1 4PT

Quick apply

Refine Your Search

improvement officer jobs in darlington, eng

Customer Resolution Officer

Community Housing Manager (Housing Officer)

Strategic Housing Officer

Project Support Officer

RISE Adviser - North East - Secondary adviser

Partnership Support Officer

Contracts & Fees Administrator - Fixed Term Contract

Upcoming Site Protection Officer Roles

RISE Adviser - North East - Early years and primary adviser

Complaints and Information Governance Manager (Data Protection Officer)

Visitor Services Officer

Monitoring and Compliance Officer

Tribunal, Dispute Resolution and Complaints Lead

Housing Administration Officer

Information Management and Data Services Officer

Assistant Support Services Officer

Complaints Local Delivery Lead

Senior Housing Officer

Housing Standards Entry level surveyor

Clerical Officer Receptionist

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