Business support Work, Jobs in Darton, Syk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Customer Support Specialist
Corefinity —Leeds
- £26,500 - £30,000 a year
- 8 hour shift
- Hybrid work
- Customer service
- Salesforce
- Administrative experience
- Profit sharing
- Relocation assistance
Quick apply
15h
Retail Sales Assistant
Eurochange —Barnsley
- £12.81 an hour
- Part-time
- Customer service
- Cash handling
- Communication skills
- Employee assistance programme
- Employee discount
3d
Estate Agent
The Property Experts —Barnsley
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
Business Support Administrator
St George's Lupset Ltd —Wakefield
- £13.45 an hour
- Full-time
- Microsoft Office
- Administrative experience
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
14d
Vehicle Finance Assistant
Big Motoring World —Leeds
- Up to £27,693 a year
- Weekend availability
- Customer service
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
Digital Marketing Assistant
Barnsley Metropolitan Borough Council —Barnsley
- £25,583 - £25,989 a year
- Weekend availability
- English
- Employee discount
6d
Business Analyst
Walker Morris LLP —Leeds
- Up to £45,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Communication skills
- Annual leave
Head of Retail
BARNSLEY HOSPICE —Barnsley
- £51,150 a year
- Full-time
- Sales
- Travel
- Hospice
- Free parking
Quick apply
14d
IT Support Technician
Oak Technology —Pontefract
- From £25,000 a year
- Full-time
- Customer service
- English
- Windows
- Free parking
Quick apply
Business Support Officer
TD JORDAN LTD —Sheffield
- £41,700 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
10d
Education Recruitment Consultant
Operam Education Group —Barnsley
- £26,500 - £33,500 a year
- Temporary
- Communication skills
- Annual leave
- Sick pay
Quick apply
Application Support Analyst
JLA —Ripponden
- Up to £35,000 a year
- Full-time
- Customer service
- ERP systems
- Microsoft Office
Quick apply
6d
Functional Skills Tutor - Supported Internships Yorkshire
Shaw Trust —Wakefield
- £26,228 - £32,083 a year
- English
- Annual leave
- Employee assistance programme
8d
Contracts Coordinator
Dearnleys Ltd —Wakefield
- £25,500 - £26,500 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Employee discount
Quick apply
Customer Service and Planning Support
James Wilby Limited —Heckmondwike
- £28,000 - £32,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Annual leave
Quick apply
8d
Field Support Officer - Licensing
Barnsley Metropolitan Borough Council —Barnsley
- £25,583 - £28,142 a year
- Temporary
- English
- Microsoft Office
- Employee discount
6d
Tutor - Supported Internships - Wakefield
Shaw Trust —Wakefield
- £26,228 - £32,083 a year
- Annual leave
- Employee assistance programme
Postal Delivery Driver
Royal Mail Group —Wakefield
- Overtime
Customer Relations Advisor - Full Time
Northern Trains —Sheffield
- £27,367 a year
- Weekend availability
- Customer service
- English
- IT
- Employee assistance programme
- Employee discount

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

business support jobs in darton, syk

Service Desk Analyst - Tier I

Customer Support Specialist

Retail Sales Assistant

Estate Agent

Business Support Administrator

Vehicle Finance Assistant

Digital Marketing Assistant

Business Analyst

Head of Retail

IT Support Technician

Business Support Officer

Education Recruitment Consultant

Application Support Analyst

Functional Skills Tutor - Supported Internships Yorkshire

Contracts Coordinator

Customer Service and Planning Support

Field Support Officer - Licensing

Tutor - Supported Internships - Wakefield

Postal Delivery Driver

Customer Relations Advisor - Full Time

I want to receive the latest job alerts for business support in darton, syk

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