It support Work, Jobs in Darwen, Lan (with Salaries)

Helpdesk Advisor
Hakim Group —Darwen
- Full-time
- CRM software
- Organisational skills
- Communication skills
Customer Care & Product Advisor (Fixed-Term Contract, 6 Months)
IMI plc —Blackburn with Darwen
- Full-time
- Computer literacy
- Communication skills
1d
IT Apprentice
Presspart —Blackburn
- Full-time
- Windows
- Continuous improvement
- Computer networking
- Free parking
- Profit sharing
Quick apply
Helpdesk Manager
Hakim Group —Darwen
- Full-time
- Continuous improvement
- Team management
- Organisational skills
3rd Line Support Analyst
Chubb Fire & Security —Shadsworth with Whitebirk
- £40,000 - £50,000 a year
- Full-time
- Azure
- Free parking
- Employee discount
Quick apply
3d
IT Support Engineer (1st Line)
Forbes Solicitors —Preston
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
Technical Support & Online Services Assistant
Integer Let's Order Food Ltd —Manchester
- From £26,000 a year
- Full-time
- Software troubleshooting
- Computer literacy
- Windows
Quick apply
10d
Technical Support Advisor 2nd Line Telco
Focus Group —Manchester
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Work from home
Quick apply
Graduate Software Support Engineer
Car Benefit Solutions —Bury
- £26,000 - £30,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
12d
IT Helpdesk Assistant
Ticopti —Trafford
- £28,000 a year
- Full-time
- In-person
- Communication skills
Quick apply
4d
EUN IT Digital Solutions Apprentice
Sika —Preston
- Full-time
- Travel
- SharePoint
- AI
Quick apply
11d
Service desk technician
Amiculum —Manchester
- Hybrid work
- Continuous improvement
- Training & development
- Annual leave
- Flexible schedule
IT Support Officer - Medical School
University of Greater Manchester —Bolton
- £29,588 - £34,610 a year
- Full-time
- School
IT Support Analyst
Leetwolf Digital Technology and Commerce —Manchester
- £2,400 - £2,900 a month
- Full-time
- Microsoft Outlook
- SharePoint
- In-person
- Free parking
- Sick pay
Quick apply
18h
IT Service Desk Analyst
Key Group —Preston
- Full-time
- Agile
9d
IT Support Specialist
OSSAS IT Digital Solutions —Manchester
- £2,800 - £3,400 a month
- Full-time
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
19h
Systems Administrator
Danbro —Blackpool
- Full-time
- Microsoft Outlook
- Maintenance
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
4d
Level 2 Helpdesk Engineer
Uptime Solutions —Town
- Full-time
- Azure
- Computer Science
- Bachelor's degree
IT Technician
PIXEL SPHERE LTD —Stockport
- £35,420.00 - £46,727.49 a year
- Full-time
- Windows
- Analysis skills
- Linux
- Sick pay
Quick apply
8d
Helpdesk Operator
Sodexo —Salford
- £12.71 an hour
- Microsoft Word
- Computer literacy
- Continuous improvement
Quick apply
3d

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Helpdesk Advisor

Hakim Group -
Darwen

Apply Now

Job details

Permanent | Full-time

Qualifications

CRM software
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
Ticket management
Ticket management systems
Organisational skills
Customer support
Customer interaction
Communication skills
Help desk

Full job description

What’s in it for you?:

At Hakim Group, we're on an exciting journey towards Vision 2030, with a goal of supporting 1,000 successful independent practices across the UK and Ireland.

As part of this journey, we're launching a dedicated Helpdesk function at our HQ to provide exceptional support to our practice teams. We're looking for a friendly, proactive and solutions-focused Helpdesk Advisor to join us and become a key part of this exciting new team.

In this role, you'll be the first point of contact for practices across our network, helping to resolve queries, provide guidance and ensure our partners receive the support they need to focus on delivering outstanding patient care and growing their businesses.

No two days will be the same, and you'll have the opportunity to build relationships across the business while making a genuine difference to the experience of our practices.

You will also receive::

Exciting calendar of events, fostering a vibrant work culture.
Employee health plan to prioritise your well-being
Rewards portal with exclusive benefits and offers.
Embrace a supportive and expanding team, immersing yourself in our award-winning Hakim Group culture.
Progression opportunities.

Join us at the Hakim Group and be a part of our continued growth and innovation. Contribute to shaping the way we work while enjoying a challenging and fulfilling career with us.

About the Role:

As a Helpdesk Advisor, you'll provide first-line support to our practice teams via phone, email and our ticketing system. You'll be responsible for logging, prioritising and resolving queries wherever possible, while ensuring more complex issues are directed to the appropriate specialist teams.

You'll play a key role in delivering a positive support experience, maintaining clear communication and helping to continuously improve how we support our practices.

KEY RESPONSIBILITIES

Act as the first point of contact for support queries from practice teams
Respond to enquiries via phone, email and ticketing systems in a friendly and professional manner
Log, categorise and prioritise requests accurately
Resolve operational and low-level technical queries at first contact where possible
Escalate more complex issues to the appropriate specialist teams
Provide regular updates and maintain clear communication throughout the resolution process
Maintain accurate records of all support interactions
Support the development and maintenance of helpdesk knowledge resources
Identify recurring issues and suggest opportunities for improvement
Work collaboratively with colleagues across HQ to deliver an excellent support service

SKILLS, KNOWLEDGE & EXPERIENCE

We're looking for someone who enjoys helping others, thrives in a fast-paced environment and takes pride in delivering excellent customer service.

You'll be a confident communicator with strong organisational skills, a positive attitude and a genuine desire to find solutions.

Essential

Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Great attention to detail and organisational skills
Ability to manage competing priorities effectively
A proactive and customer-focused mindset
Ability to work independently and collaboratively within a team

Desirable

Previous experience in a helpdesk, support or customer service role
Experience using ticketing systems or CRM platforms
Knowledge of business functions such as HR, IT or Finance
Experience within retail, healthcare or optical environments
Familiarity with common business software and systems

What's Next?:

Click apply below and we will ensure you are contacted as soon as possible by one of our team.

Salary - Max: GBP £0.00 Salary - Min: GBP £0.00

Apply Now

Refine Your Search

it support jobs in darwen, lan

Helpdesk Advisor

Customer Care & Product Advisor (Fixed-Term Contract, 6 Months)

IT Apprentice

Helpdesk Manager

3rd Line Support Analyst

IT Support Engineer (1st Line)

Technical Support & Online Services Assistant

Technical Support Advisor 2nd Line Telco

Graduate Software Support Engineer

IT Helpdesk Assistant

EUN IT Digital Solutions Apprentice

Service desk technician

IT Support Officer - Medical School

IT Support Analyst

IT Service Desk Analyst

IT Support Specialist

Systems Administrator

Level 2 Helpdesk Engineer

IT Technician

Helpdesk Operator

I want to receive the latest job alerts for it support in darwen, lan

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