Contact centre quality Work, Jobs in Denby, Dby (with Salaries)

Sales Lead - Outbound Contact Centre
The Economist Group —Derby
- Hybrid work
- Communication skills
- Employee assistance programme
Quick apply
Casework Support Officer - 2 posts
Derby City Council —Derby
- £26,403 - £27,254 a year
- Temporary
- Hybrid work
- Microsoft Outlook
- Administrative experience
- Communication skills
- Annual leave
- Employee assistance programme
6d
Client Contact Team Member
Lawfront —Nottingham
- Full-time
- Hybrid work
- CRM software
- Business development
- Organisational skills
- Annual leave
- Employee discount
4d
Safeguarding Information Assistant
East Midlands Ambulance Service NHS Trust —Nottingham
- £25,760 - £27,476 a year
- Overtime
- Organisational skills
- Employee assistance programme
9d
Contact Centre Quality Administrator
Tyrefix UK —Ibstock
- Up to £30,000 a year
- Monday to Friday
- Quality control
- Communication skills
- Annual leave
- Gym membership
Quick apply
Visits Coordinator - Admin
Ministry of Justice —Derby
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
10d
Patient Service Advisor
TFP Fertility —Nottingham
- Part-time
- Microsoft Office
- Databases
- Administrative experience
- Free parking
Quick apply
5d
Call Centre Operators
Viterra —Eastwood
- Weekend availability
- Communication skills
Executive Business Partner - Infinity
The Manufacturing Technology Centre —Derby
- £40,000 - £45,000 a year
- Full-time
- Travel
Quick apply
9d
Field Interviewer - Derby
the National Centre for Social Research —Derby
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
File Opening Administrator
Lawfront —Nottingham
- Full-time
- Organisational skills
5d
Global Senior Manager, Customer Happiness (1 year contract)
DECIEM —Nottingham
- Hybrid work
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Wellbeing Coordinator
Ministry of Justice —Nottingham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
9d
Operational Support Officer
HM Courts & Tribunal Service —Nottingham
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
Field Interviewer - Nottingham
the National Centre for Social Research —Nottingham
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
Assistant Communications Manager - Healthcare
Boots —Nottingham
- Full-time
- No degree
- Communication skills
- Employee assistance programme
- Employee discount
Client Care Advisor (16hrs)
IVC —Derby
- Up to £10,574.72 a year
- 8 hour shift
- Communication skills
- Annual leave
- Employee discount
Assistant Facilities Manager
VINCI Facilities UK —Derby
- Full-time
- Team management
- Travel
- In-person
Quick apply
Adult Learning Manager
Derby City Council —Derby
- £35,341 - £43,346 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Annual leave
- Employee assistance programme
Head of Operations
Ministry of Justice —Burton-On-Trent
- £50,001 - £60,001 a year
- Part-time
- Hybrid work
- Research
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount

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contact centre quality jobs near denby, dby

Sales Lead - Outbound Contact Centre

The Economist Group -
Derby

Quick apply

Job details

Benefits

Company pension
Employee assistance programme
Private medical insurance

Qualifications

Outbound sales
Performance management
Quality assurance
Telesales
Outbound calling
Communication skills
Internal quality assurance

Full job description

Who we are

Since 1843, The Economist Group has championed independence, excellence and openness, helping people understand and tackle the critical challenges shaping the world. Today, we are building on that legacy as a global media and information-services company powered by digital innovation, analytical rigour and evidence-based insight.

Across our three businesses -The Economist, Economist Enterprise and Economist Education - we deliver trusted analysis and insights to individuals and organisations in more than 170 countries. United by a shared purpose to drive progress, we empower decision-makers to make sense of change and chart a course through an increasingly complex world.

As a colleague, you will be part of a culture that values ideas, encourages ownership and holds itself to high standards. We invest in people who are curious, thoughtful and adaptable, whether they are launching new products, reporting on global events or harnessing emerging technologies such as AI to improve how we work. Here, fresh thinking is taken seriously, ambition is matched by integrity, and great work is recognised. Working across disciplines, geographies and perspectives, we are united by a commitment to innovation, excellence and creating meaningful impact.

The Economist is a leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from digital and print to shows and videos. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.

As the Sales and Retention Lead, Customer Engagement Centres, your role sits within The Economist's Sales Team, and is focused on delivering customer retention activity through our outsourced contact centre partner. This is a client-side vendor management role which will include spending regular time on site at the contact centre site(s). The sales activity consists of inbound telephone and live chat, plus outbound calling campaigns. You will play a key role by leading the outbound activity, also with involvement in supporting the inbound activity. As the Sales and Retention Lead, Customer Engagement Centres you will proactively collaborate on a range of activities to drive excellence in both sales performance and quality, including areas such as review of results, customer contacts, scripting and training materials - making suggestions and developing new initiatives, as well as completing checks and monitoring.

About the role

Our hybrid working policy allows colleagues to spend three days a week in the office and two days working from home. Out of the three days in the office, you can either spend these in our London office (with regular visits to our contact centre sites) or spend two days based in our partner's Derby site and one day in our London office (Thursdays).

How you will contribute:

Lead the successful delivery of the outbound telemarketing sales activity
Develop and deliver new testing and activity to support the outbound strategy
Achieve agreed targets by proactively driving sales performance and quality assurance through the OBTM channel
Lead daily calls with outsourced contact centre, providing guidance and feedback around performance metrics and identifying areas of best practice and improvement
Ensure activity delivered by outsource partner is aligned to standards in all aspects of operational delivery, including targets, process and quality requirements
Support inbound sales channel as required
Use reporting and data to analyse and drive performance
Manage the quality process and ensure our contact centre partner is fully calibrated with requirements
Spend regular time on site at outsourced contact centre(s) to support and drive sales and quality performance
Get involved with ad hoc projects which relate to the goals of the Sales team, for example - reporting development, systems improvements and deep dives on key themes

The ideal skills for this role are:

Working knowledge and proven success in the delivery of outbound sales campaigns
Expertise in influencing and managing all OBTM levers
Ability to set up new tests and campaigns and associated processes, reporting and training
Successful candidates are those who are able to demonstrate previous work experience within a contact centre environment (either in-house or outsourced) and indicate such experience on their resume
Sales-driven mindset and enjoys achieving targets
Direct experience of working in a sales / retention team within a contact centre
Working knowledge of delivering sales activity to the standards of a quality assurance programme within a contact centre setting
Vendor management experience (preferable)
Understands and implements an appropriate balance between sales and quality
Excellent written and verbal communication skills
High level of attention to detail
Coaching and performance management skills
Proactive with a sense of urgency
Self-motivated driven to succeed

#LI-Hybrid

Working Arrangements

The majority of our roles operate on a hybrid working pattern, with 3+ days office attendance required.

AI usage for your application

We are an innovative organisation that encourages the use of technology. We recognise that candidates may utilise AI tools to support with their job application process. However, it is essential that all information you provide truthfully and accurately reflects your own experience, skills, and qualifications.

What we offer

Our benefits package is designed to support your wellbeing, growth, and work-life balance. It includes a highly competitive pension or 401(k) plan, private health insurance, and 24/7 access to counselling and wellbeing resources through our Employee Assistance Program.

We also offer a range of lifestyle benefits, including our Work From Anywhere program, which allows you to work from any location where you have the legal right to do so for up to 25 days per year. In addition, we provide generous annual and parental leave, as well as dedicated days off for volunteering and even for moving home.

You will also be given free access to all The Economist content, including an online subscription, our range of apps, podcasts and more.

Quick apply

Refine Your Search

contact centre quality jobs in denby, dby

Sales Lead - Outbound Contact Centre

Casework Support Officer - 2 posts

Client Contact Team Member

Safeguarding Information Assistant

Contact Centre Quality Administrator

Visits Coordinator - Admin

Patient Service Advisor

Call Centre Operators

Executive Business Partner - Infinity

Field Interviewer - Derby

File Opening Administrator

Global Senior Manager, Customer Happiness (1 year contract)

Wellbeing Coordinator

Operational Support Officer

Field Interviewer - Nottingham

Assistant Communications Manager - Healthcare

Client Care Advisor (16hrs)

Assistant Facilities Manager

Adult Learning Manager

Head of Operations

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