Delivery manager Work, Jobs in Denmead, Ham (with Salaries)

Service Delivery Manager
Serco Group —Fareham
- £39,000 a year
- Full-time
- Continuous improvement
- Team management
- Mentoring
- Annual leave
- Employee assistance programme
10d
Retail Assistant Manager
Farmfoods —Portsmouth
- £31,449.60 - £32,648.16 a year
- Weekend availability
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee discount
Quick apply
9d
Stores Lead
BAE Systems —Portsmouth
- Up to £45,000 a year
- Customer service
- Continuous improvement
3d
Field Delivery Manager
Johnson Controls —Bordon
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Team management
- Employee discount
- Referral programme
Health Insights Enquiry Line - Team Manager
Office for National Statistics —Fareham
- £28,138 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Training & development
10d
Account Manager South UK
Elstead Lighting Ltd —Alton
- £40,000 - £50,000 a year
- Full-time
- Sales
- Merchandising
- Business development
Quick apply
Delivery Manager
Kier Group —Winchester
- Up to £55,000 a year
- Monday to Friday
- Contracts
- Communication skills
1d
Customer Service Team Manager
Benefact Group —Eastleigh
- Up to £40,000 a year
- Monday to Friday
- Hybrid work
- Recruiting
- Training & development
- Leadership
- Annual leave
- Sick pay
Quick apply
B2B Account Manager
Visitor Chat Limited —Portsmouth
- £28,000 - £32,000 a year
- Full-time
- CRM software
- Business development
- In-person
- Annual leave
- Referral programme
Quick apply
9h
Estate Agency Branch Manager
Pro-Match Property —Southsea
- £35,000 - £60,000 a year
- Full-time
- Customer service
- In-person
- Leadership
- Annual leave
- Life insurance
Quick apply
Sales Leader - Southampton
Mood London —Southampton
- £36,000 - £60,000 a year
- Full-time
- In-person
- Training & development
- Leadership
- Employee discount
Quick apply
3d
Delivery Manager
NEXT —Chichester
- From £16,927 a year
- Part-time
- Employee discount
3d
Territory Manager
Newcross Healthcare Solutions Limited (1) —Southampton
- Up to £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Business development
- Analysis skills
Quick apply
Customer Service Manager
Eaton —Titchfield
- Bachelor's degree
- Team management
- Leadership
9h
Delivery Manager (Biomechanics)
Hawk-Eye Innovations (HEI) —Basingstoke
- £42,000 - £66,000 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Continuous improvement
- Annual leave
- Employee discount
1d
Customer Relations Manager
Hamberley Care Homes —Hindhead
- £73,500 a year
- Full-time
- Hotel
- Marketing
- Free parking
- Annual leave
13d
Head of Partnership Sales
Utilita Bowl —Southampton
- Weekend availability
- Hospitality
- Hotel
- Business development
11d
Team Leader
Southern Co-op —Portsmouth
- Part-time
- Customer service
- Retail management
- Employee assistance programme
- Employee discount
Service Delivery Lead - England - Our Future Health Programme
Xyla Services —Portsmouth
- £33 - £42 an hour
- Part-time
- Customer service
- BLS Certification
- Continuous improvement
Quick apply
Senior Sales Manager
Currys —Southampton
- Full-time
- Customer service
- Retail management
- Leadership
- Annual leave
- Employee discount

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Service Delivery Manager

Serco Group -
Fareham

Apply Now

Job details

Full-time
£39,000 a year
10 days ago

Benefits

Free flu jabs
Annual leave
Company pension
Employee assistance programme
Employee discount
Life insurance

Qualifications

Coaching
Complaint handling
Performance management
Quality assurance
Continuous improvement
Team management
Mentoring
Professional development mentoring
Training & development
Team management in senior healthcare role

Full job description

Job title: Service Delivery Manager

Salary: £39,000pa

Contract: Perm

Location: Fareham

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP, enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

Key purpose

The Service Delivery Manager (SDM) is a leadership role within operations who leads a team of functional assessors and site coordinators. The SDM is the single point of accountability for delivery of volume, quality and customer service within their team.
They will work collaboratively with the Regional Quality & Performance Manager, Area Quality Assurance Leads and support services facilitating a smooth running of the assessment operation that supports delivery of a quality service for customers and staff by using management information to drive performance in line with individual objectives
The role is responsible for leadership & oversight of operations, assessments, admin, customer services, facilities, and health & safety.

Reason for the role

The Clinical Operational Services requires an impressive performance driven, and customer focused culture that supports our values in delivering consistent, robust, and quality assessments whilst developing and protecting our reputation. Using management information to drive performance.

Structure and reporting relationship

The Service Delivery Manager will report directly into the Regional Quality & Performance Manager within Clinical Operations
The SDM will have line management responsibility of the Functional Assessors, Clinical Standards Leads and an administrative team of Site Coordinators.

Key accountabilities

Ensure that the volumes, quality, and applicable service levels are delivered to agreed target levels.
Deliver team objectives and performance against targets through robust performance management methods.
Facilitate communications which support delivery.
Monitor high level administrative workflow to ensure administrative teams have all processes in place to ensure assessment delivery.
Work with Regional Manager to drive continuous improvement and disseminate though team.
Investigate and resolve customer complaints and escalate serious complaints as required.
Communicate changes in assessment procedures and best practices (healthcare-based and administrative) to teams (with support of Clinical Standards Lead(s) if required).
Ensure Clinical Standards Lead(s) have in place appropriate healthcare-related mentorship and coaching to support delivery of quality targets.
Ensure Clinical Standards Lead(s) follow appropriate processes to escalate clinical questions and communicate resolution.
Support the continuous professional development of staff and encourage shared learning.
Responsible for effectively and proactively managing absences to minimise ad hoc and ongoing absence.
Other ad hoc duties as required.

Essential technical and professional skills, knowledge, and qualifications

Experience leading and developing teams.
Experience of delivering challenging performance targets.
Health Assessment experience helpful but not essential.
Ability to engage and support remote teams.

What we offer

Up to 6% contributory pension scheme
Life insurance
25 days annual leave plus bank holidays. Options for annual leave purchase
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
Interesting and enjoyable work.
Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [email protected]

#haascareers

Apply Now

Refine Your Search

delivery manager jobs in denmead, ham

Service Delivery Manager

Retail Assistant Manager

Stores Lead

Field Delivery Manager

Health Insights Enquiry Line - Team Manager

Account Manager South UK

Delivery Manager

Customer Service Team Manager

B2B Account Manager

Estate Agency Branch Manager

Sales Leader - Southampton

Delivery Manager

Territory Manager

Customer Service Manager

Delivery Manager (Biomechanics)

Customer Relations Manager

Head of Partnership Sales

Team Leader

Service Delivery Lead - England - Our Future Health Programme

Senior Sales Manager

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