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4d

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billing manager jobs near derby, dby

Customer Service Representative

Firstsource Healthcare -
Derby

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Job details

Full-time
£12.85 an hour

Benefits

Employee discount
On-site parking

Full job description

Customer Service Representative

Date: Jul 9, 2026

Location:

Derby, GB

Requisition ID: 21619

Description:

About us

Firstsource is a people centric company and a vibrant place to work, serving over 100 global clients. We have a professional, high performing and dedicated work force. Our values are integral to our success, and they are what make us different from the rest. Aspire, Achieve and Advance.

In joining the Firstsource family we strive to create a diverse and inclusive work environment for all our employees. Firstsource offer the opportunity to be involved in Diversity forums and for you to contribute to creating a truly inclusive workplace.

Role: Customer Engagement Advisor with The Telegraph

Location: Onsite Derby

Hours: Full time, 25 hours per week between Monday to Saturday, operational hours: 08:00 - 18:15, working on a rotational basis between 08:00 - 17:00 and 09:15 - 18:15

Salary: £12.85 per hour

The Telegraph is an award winning and prestigious UK based Media Group, recognised for its outstanding award winning journalism and media coverage. The Telegraph’s content ranges from breaking news and investigative reports to expert commentary and specialist knowledge, alongside additional features such as it’s world wide recognised daily Puzzles.

Your role sits within our Customer Engagement team, where you will be supporting Telegraph subscribers with various queries about their subscription, from technical support to billing. You will be the first point of contact with customers and will be able to demonstrate world class customer service and education, whilst building a rapport with your customers that will stay with them long after they have spoken with you.

You will communicate with our customers through a mixture of phone contacts, emails and Live Chat.

A typical day will look like:

Time set aside each morning as a team to plan for success each day

Interact through phone contacts, web chat and email with The Telegraph’s customers, understanding & supporting their individual needs.

Support your peers & team by sharing your experience and successes

Time allocated to work with your manager and trainer on opportunities to improve service, skills and develop your future career

Who are we looking for?

Proven successful experience in customer service and as part of a team

Great communicator in both voice & writing

Have a passion for people, & strive to deliver success every day

Experience of working to & achieving targets

The ability to self-motivate & support and inspire your fellow customer retention professionals

Prepared to go the extra mile to hit target

Thrives on working in a challenging & fast paced environment

Ability to effectively handle complaints by having good quality conversations

What’s in it for you?

£12.85 PH with fortnightly pay

Uncapped Commission

. Lots of great incentives! (Chance to win a Holiday, Airpods or Ninja Air fryer!)

. Progression opportunities

Free Digital Plus Subscription of The Telegraph

29 days' holiday (Inclusive of Bank Holiday allowance), increasing 1 day per year of service

Simply Health - which includes optical and dental benefits

On-site parking

Discounts in high-street shops and restaurants

Apply now

Apply Now

Refine Your Search

billing manager jobs in derby, dby

Customer Service Representative

Procurement Administrator

Senior Third Party Supplier Manager - (Tech / SaaS)

Service Desk & Operations Manager

Commercial Manager - Cleanwater

Senior Legal Cashier

Hospital and clinic manager

Product Manager – Customer Configuration & Onboarding

Director – Project Management - Global VAT Compliance & Reporting (GVCR)

Corporate Tax Assistant Manager

Manager - Accounts and Business Advisory

Corporate Tax Manager

Trainee Account Executive (HF13537516)

Residential Conveyancer

Internal Account Manager

Product Manager - Financial Assurance

Account Manager

Transport Manager

Senior Product Manager - Energy Products & Quoting

Account Manager

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