Technical support agent Work, Jobs in Derby, Dby (with Salaries)

Technical Support Agent
Project Better Energy —Burton-On-Trent
- £26,436.80 a year
- Full-time
- CRM software
- Customer service
- In-person
- Employee assistance programme
- Employee discount
Quick apply
21h
2nd Line Support Analyst
nurtur.group —Derby
- Weekend availability
- Hybrid work
- SQL
- Mentoring
- Computer skills
- Free parking
- Sick pay
Technical Support Agent (FTC 4-5 Weeks)
Project Better Energy —Burton-On-Trent
- £26,436.80 a year
- Full-time
- CRM software
- Customer service
- In-person
- Employee assistance programme
- Employee discount
Quick apply
21h
Settlements Analyst
Yü Group —Nottingham
- £26,500 - £28,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Derby
- £3,800 a month
- Full-time
- Sales
Quick apply
Service Support Agent
JIGSAW SYSTEMS LTD —Nottingham
- Full-time
- Microsoft Word
- Communication skills
- Time management
- Free parking
Quick apply
3d
Senior 1st Line Support
VINCI Construction —Risley
- Mentoring
- SharePoint
- Training & development
- Annual leave
- Employee assistance programme
11d
Modern Workplace Infrastructure Engineer
Cooper Parry —Derby
- Full-time
- Azure
- AI
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Derby
- £3,800 a month
- Full-time
Quick apply
Customer Success Manager
nurtur.group —Derby
- £25,000 a year
- Weekend availability
- Hybrid work
- Free parking
- Sick pay
AI Product Manager
Ideagen —Nottingham
- Full-time
- AI
Senior Clerk of Works
Gateley —Nottingham
- Computer literacy
- Business development
- Project management
- Flexible schedule
Customer Operations Executive
Canopy —Nottingham
- £25,480 a year
- Overtime
- Hybrid work
- CRM software
- English
- In-person
- Annual leave
- Employee assistance programme
Quick apply
3d
Agreement Onboarding Specialist
AmTrust International —Nottingham
- Microsoft Word
- Contracts
- Annual leave
Sub Agent
Onshore Technical —Leicester
- £43,000 - £45,000 a year
- Full-time
- Civil engineering
- Management
- Supervising experience
Quick apply
Personal Assistant
Howes Percival —Leicester
- Organisational skills
- Communication skills
- Time management
- Employee discount
Residential Conveyancer
GloverPriest —Lichfield
External - AI Architect (m/f/*)
Solventum —Loughborough
- Full-time
- Computer Science
- Master's degree
- Machine learning
Service Charge Consultant - Retail & Leisure
Bellrock Property and Facilities Management —Leicester
- Monday to Friday
- Microsoft Office
- Contracts
- AI
- Health & wellbeing programme
- Annual leave
Quick apply
8d
Junior Commercial Advisor
Verisure Services (UK) Limited —Glenfield
- £3,800 a month
- Full-time
- Sales
Quick apply

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Technical Support Agent

Project Better Energy -
Burton-On-Trent

Quick apply

Job details

Permanent | Full-time
£26,436.80 a year
21 hours ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
Enhanced maternity leave
On-site parking

Qualifications

CRM software
Customer service
Internal department liaison
Technical support
IT support
Customer support
Customer interaction
Communication skills
Help desk

Full job description

At Project Better Energy, we’re on a mission to make renewable energy accessible to everyone. Project Better Energy takes pride in specialising in all elements of green technology, being the home of Project Solar UK, Project EV, Project CÜRV. Through working together, our goal is to achieve a carbon net-zero, eco-friendly future by providing high-quality products and services.

As a Technical Support Advisor, you’ll be the first point of contact for Project EV, delivering outstanding customer service and expert technical guidance to help customers get the very best from our market‑leading products.

Why Project Better Energy?

Salary of £26,436.80
Monday to Friday working 8.30am - 5pm
40 hours per week
25 days holidays plus bank holidays

Employee Benefits:

Employee Assistance Programme (EAP) – Confidential support for your wellbeing, including counselling and financial advice.
MetLife GP24 – Medical support anytime, anywhere
Exclusive Discount Platform (PowerPerks)– Save on retail, travel, entertainment, and more.
Cycle to Work Scheme – Stay fit and reduce your carbon footprint while saving on a new bike.
Learning Management System (LMS) – Access tools and training to support your career progression and personal development.
Apprenticeship Programmes – Open to all employees looking to upskill or retrain, with tailored pathways to support your long-term development.
Pension Salary Exchange Pension scheme– Investing in your future with a solid retirement plan Helping you save efficiently for the future.
Daintree Wealth Management (1-2-1 Financial Guidance) - Support with budgeting, saving, pensions, investments, and long-term planning
Enhanced Maternity Leave – Supporting you and your family through life’s important moments.
Free Eye Tests – Keeping your vision and health in focus.
Private Health Care – Option to have access to comprehensive health coverage for peace of mind (at the employees own expense)

Day to Day Responsibilities:

Be the first point of contact for customers with technical queries
Apply products knowledge to quickly identify solutions for customers
Provide clear step by step guidance to solve customer queries
Log and track all customer interactions in the CRM system
Escalate complex issues to engineers when needed
Work closely with other departments to enhance the customer journey
Report recurring issues and FAQs to the Technical Manager to improve processes
Deliver a high standard of customer service, ensuring queries are handled professionally and efficiently
Drive positive customer feedback across Trustpilot, Google, and other platforms

What will you bring?

Experience in technical support, EV, electrical, or networking roles is a bonus!
Strong customer facing experience
Hardworking, dedicated and motivated to succeed
Ability to stay calm, organised, and focused under pressure
Confident multitasker, managing competing priorities effectively
Strong problem-solving skills with a proactive approach
Excellent communication skills, both verbal and written
True team player who collaborates and supports colleagues
Eagerness to learn, develop, and grow your technical skills

At Project Better Energy, we value diversity of thought, background and experience. We are committed to fair and inclusive recruitment practices and welcome applications from all suitably qualified candidates. All hiring decisions are made on merit and capability.

Job Types: Full-time, Permanent

Pay: £26,436.80 per year

Benefits:

Company pension
Employee discount
On-site parking

Ability to commute/relocate:

Burton-On-Trent, Staffordshire: reliably commute or plan to relocate before starting work (required)

Experience:

Technical Support: 1 year (preferred)
Customer service: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Location:

Burton-On-Trent, Staffordshire (preferred)

Work Location: In person

Quick apply

Refine Your Search

technical support agent jobs in derby, dby

Technical Support Agent

2nd Line Support Analyst

Technical Support Agent (FTC 4-5 Weeks)

Settlements Analyst

JUNIOR SALES ADVISOR

Service Support Agent

Senior 1st Line Support

Modern Workplace Infrastructure Engineer

JUNIOR SALES CONSULTANT

Customer Success Manager

AI Product Manager

Senior Clerk of Works

Customer Operations Executive

Agreement Onboarding Specialist

Sub Agent

Personal Assistant

Residential Conveyancer

External - AI Architect (m/f/*)

Service Charge Consultant - Retail & Leisure

Junior Commercial Advisor

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