Technical support specialist Work, Jobs in Derbyshire (with Salaries)

Technical Support Specialist
UL Solutions —Nottingham
- Spanish
- Computer Science
- Engineering
7d
Technical Support
20i Ltd —Mansfield
- £25,000 a year
- Weekend availability
- Computer Science
- Customer service
- Linux
- Free parking
Quick apply
Timetable Support Specialist
Tes Global —Sheffield
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Analysis skills
- Bachelor's degree
Quick apply
4d
Senior ERP Support Analyst
Quanex —Denby
- Full-time
- ERP systems
- Continuous improvement
- Mentoring
- Free parking
- Employee assistance programme
Quick apply
Network & Telecommunications Specialist
Sherwood Forest Hospitals NHS Foundation Trust —Sutton-In-Ashfield
- £57,528 - £64,750 a year
- Full-time
8d
Lead Repairs Investigation Specialist
Challenge Limited —Mansfield
- £35,000 - £40,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
- Employee discount
Quick apply
7d
HR Technical Support Officer
Rotherham Metropolitan Borough Council —Rotherham
- £28,598 - £31,022 a year
- Full-time
4h
IT Technical Engineer
Leek Building Society —Leek
- £38,000 - £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Mentoring
- Annual leave
- Sick pay
Quick apply
4d
Welding & Inspection Admin Support
National Gas —Belper
- £34,343 - £38,383 a year
- Full-time
- Microsoft Word
- Salesforce
- Databases
9d
Support Analyst
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- In-person
- Communication skills
Quick apply
13d
Senior Technical Specialist (Fixed Term)
University of Nottingham —Nottingham
- £35,608 - £47,389 a year
- Monday to Friday
- Doctoral degree
- Engineering
- Maintenance
- Annual leave
- Employee discount
2d
Graduate Technical Assessor
Castle Environmental —Ilkeston
- £28,500 a year
- Full-time
- Microsoft Outlook
Quick apply
Rail Design Engineers, Project Managers & CAD/BIM Professionals, London
Amey Ltd —Sheffield
- CAD
- No degree
- Communication skills
- Employee discount
Quick apply
Technical & Quality Centre Product Analysis Specialist
Alliance Automotive Procurement —Rotherham
- Microsoft Word
- Analysis skills
- Continuous improvement
Quick apply
Technical Specialist - Research - Evaluation of body measurement methods
Sheffield Hallam University —Sheffield
- £32,080 - £38,784 a year
- Part-time
- Research
- University
- Experience working with children
7d
Professional Services Engineer (4th Line)
Millgate —Sheffield
- £55,000 - £60,000 a year
- Full-time
- Azure
- Continuous improvement
- Mentoring
Quick apply
Agreement Onboarding Specialist
AmTrust International —Nottingham
- Microsoft Word
- Contracts
- Annual leave
Sales Account Manager IT / Network Infrastructure
Connecture Ltd —Nottingham
- £50,000 - £100,000 a year
- Full-time
- Hybrid work
- Business development
- Leadership
- Communication skills
- Work from home
Quick apply
2d
CAD Technician
Proclad Developments Ltd —Rotherham
- £35,000 - £45,000 a year
- Full-time
- AutoCAD
- CAD
- In-person
- Free parking
Quick apply
9h
Ferrari Personalisation Specialist
Sytner —Nottingham
- Communication skills
- Employee discount

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technical support specialist jobs near derbyshire

Technical Support Specialist

UL Solutions -
Nottingham

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Job details

7 days ago

Qualifications

French
Technical troubleshooting
Spanish
Computer Science
Client engagement
Mentoring junior staff
Engineering
Ticket management
SQL querying
English
Japanese
Bachelor's degree
Ticket management systems
Relationship management
Customer support
Customer interaction
Application support
Chinese
Communication skills
German
Information Technology

Full job description

Configuration and Troubleshooting:
- Investigate and troubleshoot system and configuration issues raised by customers or impacting customers.
- Provide assistance to existing customers at critical times of the year. May support multiple products and technology.
- Advise and assist customers in maintaining their use and configuration of the software solution(s).
- Configure the system as per defined requirements using the software user interface.
Collaboration:
- Collaborate with other team members on complex issues/requirements.
- Coach new team members.
- Participate in brainstorming sessions and contribute with creative ideas.
Other responsibilities:
- Attend customer meetings and calls as and when required.
- Provide training to customers on existing functionality.
- Perform additional duties as needed.

Configuration and Troubleshooting:

Monitor incoming Freshdesk tickets and respond within SLA or according to other guidance lines provided.

Investigate and troubleshoot system and configuration issues raised by customers via the Freshdesk ticketing system or impacting customers.

Additionally, provide assistance to existing customers at critical times of the year. May support multiple products and technology.

Advise and assist customers in maintaining their use and configuration of the software solution(s).

Configure the system as per defined requirements using the software user interface (depending on the product(s) supported).

Build and maintain custom forms, update integrations and data aggregation, often using SQL scripts and XML ((depending on the product(s) supported).

Interface with global customers

May be assigned as a dedicated representative for specific customers’ accounts (depending on the product)

Collaboration:

Collaborate with other team members on complex issues/requirements.

Coach new team members.

Participate in brainstorming sessions and contribute with creative ideas.

Escalate to T3 when needed (see more details in the escalation section below).

Other responsibilities:

Attend customer meetings and calls as and when required.

Provide quick training to customers on existing functionality.

Perform additional duties as needed.

Education at degree level or equivalent work experience. Bachelor’s degree in computer science, Information Technology, or related technical discipline preferred. Education at degree level in engineering may be required.
Minimum three (3) years of experience in software troubleshooting, technical support, or relevant experience.
Experience interfacing with external (and global) customers.
Experience working to effectively troubleshoot, and problem solve. This includes being able to work independently to analyze the situation, identify obstacles, obtain key pieces of information, and apply knowledge gained to rectify situations and gain mutual resolution.
Ability to learn new technologies while maintaining high levels of performance in a high-pressure environment.
Strong communication skills, both written and verbal.
Fluent English is essential and additional languages beneficial (e.g. German, French, Spanish, Japanese, Chinese)
Ability to build and maintain relationships with customers.
Change mindset: contribute to and actively participate in change initiatives, offer ideas for continuous improvement.

Preferred Skills:

Previous experience working in a global team with distributed workforce is desirable.
Industry knowledge in Health, Learning, Compliance, Sustainability and/or Renewables is a plus.

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

Apply Now

Refine Your Search

technical support specialist jobs in derbyshire

Technical Support Specialist

Technical Support

Timetable Support Specialist

Senior ERP Support Analyst

Network & Telecommunications Specialist

Lead Repairs Investigation Specialist

HR Technical Support Officer

IT Technical Engineer

Welding & Inspection Admin Support

Support Analyst

Senior Technical Specialist (Fixed Term)

Graduate Technical Assessor

Rail Design Engineers, Project Managers & CAD/BIM Professionals, London

Technical & Quality Centre Product Analysis Specialist

Technical Specialist - Research - Evaluation of body measurement methods

Professional Services Engineer (4th Line)

Agreement Onboarding Specialist

Sales Account Manager IT / Network Infrastructure

CAD Technician

Ferrari Personalisation Specialist

I want to receive the latest job alerts for technical support specialist in derbyshire

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