Technical support occupations Work, Jobs in Duffield, Dby (with Salaries)

IT Service Desk Engineer
Your IT Department Ltd —Eastwood
- Up to £35,000 a year
- Full-time
- Hybrid work
- Mentoring
- Computer networking
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Help Desk Technician - Derbyshire
Brewer Science, Inc. —Darley Abbey
- System design
- Annual leave
- Employee assistance programme
12d
IT Specialist (1st & 2nd Line IT Support) – 4 Day Working Week
Code 56 —Derby
- £26,000 - £29,000 a year
- Full-time
- Windows
- Computer networking
- Linux
- Free parking
- Annual leave
Quick apply
3d
2nd Line Support Analyst
nurtur.group —Derby
- Weekend availability
- Hybrid work
- SQL
- Mentoring
- Computer skills
- Free parking
- Sick pay
Desktop Support Analyst - Derby
Brightwell —Derby
- Analysis skills
- Computer networking
- SharePoint
- Free parking
- Employee assistance programme
IT Project and Technical Support Officer
Derbyshire Healthcare NHS Foundation Trust —Derby
- £32,073 - £39,043 a year
- Part-time
- Annual leave
- Employee assistance programme
1d
Application Support Analyst (Nights)
Resonate Tech —Derby
- £40,000 - £45,000 a year
- 12 hour shift
- Remote
- DevOps
- English
- Mentoring
- Employee assistance programme
Quick apply
Service Desk Engineer
Potter Clarkson —Nottingham
- Hybrid work
- Computer literacy
- Communication skills
Quick apply
1st Line IT Support Engineer (MSP) – Remote & Onsite
BubbleIT Solutions Limited —Beeston
- £26,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- Windows
- Travel
- Free parking
- Employee discount
Quick apply
5d
Customer Support Specialist (SaaS)
edays —Nottingham
- Up to £26,000 a year
- Full-time
- Hybrid work
- Customer service
- Databases
- APIs
- Free parking
- Annual leave
Quick apply
12d
Support Analyst
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- In-person
- Communication skills
Quick apply
Project Delivery Worker – Digital Inclusion
Community Development Chesterfield —Chesterfield
- £6,500 a year
- Computer literacy
- IT
- Computer skills
Quick apply
11d
IT Support Technician
Elevate Technology Group —Chesterfield
- £27,000 - £32,000 a year
- Azure
- Windows
Senior 1st Line Support
VINCI Construction —Risley
- Mentoring
- SharePoint
- Training & development
- Annual leave
- Employee assistance programme
ICT Support Technician
Mansfield District Council —Mansfield
- £28,598 - £33,699 a year
- Full-time
- Hybrid work
- Communication skills
Senior Network Support Engineer - Reactive
Node4 —Derby
- Hybrid work
- Employee assistance programme
Quick apply
Technical Specialist: Immersive Media & Technology
Nottingham Trent University —Nottingham
- £33,739 - £38,825 a year
- Full-time
- Annual leave
- Employee discount
12d
Application Support Specialist
Bloor Homes —Swadlincote
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Employee discount
9d
IT Apprentice
Redhill Academy Trust —Nottingham
- £8.00 - £12.71 an hour
- School
- Annual leave
- Employee assistance programme
Desktop Support Analyst
Brightwell —Chesterfield
- Analysis skills
- Travel
- Computer networking
- Free parking
- Employee assistance programme

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IT Service Desk Engineer

Your IT Department Ltd
Eastwood

Quick apply

Job details

Permanent | Full-time
Up to £35,000 a year

Benefits

Free parking
Health & wellbeing programme
Annual leave
Company pension
Company events
Sick pay
On-site parking

Qualifications

Technical troubleshooting
ConnectWise
Incident queue management
Mentoring junior staff
Ticket management
Microsoft Exchange
VoIP
CompTIA Network+
Mentoring
Computer networking
Customer support
Customer interaction
Communication skills
PowerShell scripting
PowerShell
Active Directory
CompTIA A+
Intune
Help desk
Identity & access management

Full job description

About Us

We’re Your IT Department, and we don’t believe tech should be complicated, confusing, or dull. Our job is to make IT straightforward, approachable, and genuinely useful — so our clients can crack on with running their businesses.

We’re big on service, big on relationships, and yes, we even like to have a laugh while we’re at it. If you want to join a team where your ideas matter, your growth is taken seriously, and your work has a real impact, you’ll feel right at home.

Why Join Your IT Department?

Our culture is built on five core values:

Working as a team — we succeed together, share knowledge, and lift each other up
Committed to growth — yours, ours, and our clients’
Respect — for each other, our clients, and the work we do
Customer focused — every decision starts with “what’s best for the client?”
Fun — we enjoy what we do, and it shows

In practice, that means:

People-first culture: Integrity, teamwork, and a genuine passion for helping others
Room to grow: Training, development, and clear career progression tied to your certifications and competence
Work-life balance: Hybrid working, 21 days holiday + bank holidays, and a genuine focus on wellbeing
Recognition: Your successes are noticed, your ideas are welcomed
A team that gets on: Regular socials, charity events, and a supportive, down-to-earth bunch of people

The Role

As a Service Desk Engineer, you’ll be the first point of contact for our clients — taking ownership of incidents and service requests from initial triage through to resolution. You’ll work across a broad Microsoft-heavy stack (Microsoft 365, Azure/Entra ID, Intune, Windows 11, on-prem AD) alongside RMM tools, ConnectWise, IT Glue, and VoIP platforms (3CX, NTA).

This isn’t a “tiered” role where you’re pigeon-holed. We’ve built a competency-based framework: your salary progression reflects your experience, certifications, and demonstrated competence across the full spectrum of service desk responsibilities — from core ticket handling through to advanced troubleshooting, scripting, and security awareness.

You’ll work closely with the Head of Service Delivery/Team Lead towards personal and team KPIs, act as an escalation point for junior colleagues, mentor team members, and contribute to our knowledge base. The role is predominantly office-based with occasional opportunities to support Field and Project Engineers. You may be requested to attend client sites on occasion.

What You’ll Do

Log, triage, and resolve tickets across telephone, email, live chat, and ConnectWise — aiming for high first-time fix rates
Support Microsoft 365: Exchange, Teams, licensing, Conditional Access, MFA, Intune enrolment/compliance
Manage identities across on-prem Active Directory and Azure AD/Entra ID
Troubleshoot Windows 11, macOS basics, Group Policy, and RMM-monitored endpoints
Handle networking basics: DNS/DHCP, VPN, Wi-Fi, external DNS records, WatchGuard firewall queries
Work with security tools: Heimdal AV/patching/email filtering, backup awareness (Axcient/Acronis/Altaro), endpoint security (Heimdal EDR/Defender)
Support VoIP: 3CX/NTA call routing, Jola Mobile Manager awareness
Script with PowerShell, explore Rewst automation workflows, run basic SQL queries
Keep documentation sharp in ConnectWise, IT Glue, and Thread
Mentor junior engineers — working as a team and being committed to growth are our core values
Contribute to SOPs and knowledge base articles
Proactively spot opportunities to improve clients’ systems and networks

What We’re Looking For Essential (GATE Requirements)

CompTIA A+ (or equivalent experience) — GATE requirement
X2 Microsoft (AB-900, AZ-900, AI-900, SC-900) (or equivalent) — GATE requirement
2+ years in a service desk or IT support role
Excellent written and verbal communication — professional, customer-focused manner
Strong troubleshooting methodology and analytical thinking
Ability to prioritise and manage a varied workload under SLA pressure

Desirable

CompTIA Network+
3CX Certified Engineer
Experience with ConnectWise, IT Glue, Thread, or similar PSA/documentation tools
Experience with RMM tools (Heimdal, N-able, ConnectWise Automate, etc.)
Active pursuit of MD-102, AZ-800, or equivalent Microsoft certifications
PowerShell scripting awareness
macOS support experience

What You’ll Get

Salary: up to £35,000 with transparent progression tied to certifications and competence
Fully funded certifications: Microsoft, CompTIA, WatchGuard, 3CX, and more
Structured internal training: NTA, HelpDesk Habits, Thread, IT Glue, RMM, Cyber Security, vendor tracks
21 days annual leave + bank holidays
Pension scheme with employer contribution
Hybrid working (predominantly office-based with flexibility)
Regular 1:1s with your Service Desk Manager for career development
Mentorship opportunities — both as mentee and mentor
Team events, socials, charity days and wellbeing initiatives
Free on-site parking at our Nottingham office
Bupa/Spark (Health and Wellbeing Services)

Ready to Apply?

If you’re looking for a role where you can develop your technical career, make a genuine difference to clients and colleagues, and be part of a team that actually enjoys working together — we’d love to hear from you.

Apply today and become part of the Your IT team.

Pay: Up to £35,000.00 per year

Benefits:

Company events
Company pension
Health & wellbeing programme
On-site parking
Sick pay

Work Location: Hybrid remote in Eastwood (Nottinghamshire, East Midlands Region)

Quick apply

Refine Your Search

technical support occupations jobs in duffield, dby

IT Service Desk Engineer

Help Desk Technician - Derbyshire

IT Specialist (1st & 2nd Line IT Support) – 4 Day Working Week

2nd Line Support Analyst

Desktop Support Analyst - Derby

IT Project and Technical Support Officer

Application Support Analyst (Nights)

Service Desk Engineer

1st Line IT Support Engineer (MSP) – Remote & Onsite

Customer Support Specialist (SaaS)

Support Analyst

Project Delivery Worker – Digital Inclusion

IT Support Technician

Senior 1st Line Support

ICT Support Technician

Senior Network Support Engineer - Reactive

Technical Specialist: Immersive Media & Technology

Application Support Specialist

IT Apprentice

Desktop Support Analyst

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