Customer service account representative Work, Jobs in Dumfries, Sct (with Salaries)

252791 Audio Typist/Clerical Officer
NHS Scotland —Dumfries
- £26,696 - £28,988 a year
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
252187 Technical Coordinator
NHS Scotland —Dumfries
- £34,544 - £43,039 a year
- SQL
- Analysis skills
- Communication skills
- Free parking
9d
252800 Junior IT Support Engineer
NHS Scotland —Dumfries
- £29,103 - £31,409 a year
- Call to connect
- Communication skills
- Free parking
6d

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252773 Clerical Officer
NHS Scotland —Dumfries
Public protection practice encompasses the recognition and management of risk in order to prevent or reduce harm to children, (including unborn babies), young…
£26,696 - £28,988 a year
1d
252791 Audio Typist/Clerical Officer
NHS Scotland —Dumfries
Public protection practice encompasses the recognition and management of risk in order to prevent or reduce harm to children, (including unborn babies), young…
£26,696 - £28,988 a year

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252791 Audio Typist/Clerical Officer

NHS Scotland -
Dumfries

Apply Now

Job details

Fixed term contract
£26,696 - £28,988 a year

Benefits

Free parking

Qualifications

GMC
Customer service
Microsoft Office
Organisational skills
Typing
Clerical experience
Audio typing
Medical terminology
Communication skills
GDC
NMC

Full job description

Administration Services team within NHS Dumfries & Galloway, working across Dumfries & Galloway Royal Infirmary (DGRI) and Mountainhall Treatment Centre.

If you’re someone who thrives in a busy environment, enjoys producing accurate work, and takes pride in supporting clinical teams, this could be the perfect opportunity for you.

What You’ll Do

In this essential role, you’ll help ensure clinical information is produced and shared accurately and on time, supporting safe and effective patient care. Your day-to-day work will include:

Transcribing clinical letters, reports, and discharge summaries using digital dictation

Maintaining accurate patient records, including scanning, filing, and mail handling

Inputting and extracting data from specialist clinical systems

Communicating with GPs, hospital teams, laboratories, and other healthcare professionals

Handling telephone enquiries with professionalism and discretion

Providing administrative and secretarial support to senior colleagues

Offering cross-cover within the wider admin team as service needs change

Ensuring clinical information is processed promptly to support sound clinical decision making

Systems You’ll Use

You’ll work confidently with:

Microsoft Office

Digital Dictation (Winvoice)

TOPAS, Medisoft, Clinical Portal

Standard office and transcription equipment

Full training will be provided where needed.

About You

We’re looking for someone who brings:

Excellent attention to detail and strong organisational skills

Confident, accurate keyboard and audio typing abilities

A calm and professional approach to sensitive or confidential information

Great communication skills and a positive, team focused attitude

Enthusiasm, reliability, and a commitment to high standards

Experience in administration, clerical work, or customer service

Knowledge of medical terminology is helpful but not essential.

Why Choose Us?

You’ll be joining a friendly, supportive, and dedicated administrative team who play a vital part in delivering high quality patient care across NHS Dumfries & Galloway. We offer:

Comprehensive training and development

Opportunities to work across a wide range of specialties

An inclusive and welcoming workplace

A role where your accuracy and dedication truly make a difference

Additional Information

You will be supported by colleagues, your Team Leader, the Administration Services Co ordinator, and the Administration Services Manager

Posts are Fixed term for 18 months.

A typing/audio test will form part of the interview process; therefore, interviews must be attended in person.

Informal Enquiries to Pauline Wells - Administration Services Manager :

[email protected] / Tel: 01387 246246 Ext. 33738

If you require a Work Visa, please check to see if you and the vacancy you are applying for are eligible by visiting the Home Office website: https://www.gov.uk/check-uk-visa

INFORMATION FOR ALL CANDIDATES

To find out more about working with NHS Dumfries and Galloway and for an insight into our friendly, beautiful corner of Scotland please visit our Work With Us web pages https://www.nhsdg.co.uk/workwithus/

APPLICATION PROCESS - https://www.careers.nhs.scot/how-to-apply/application-process/

Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately. Please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates.

Please contact Jobtrain Candidate Support Hub - https://jobseekersupport.jobtrain.co.uk/support/home for advice and support with any system issues.

Accessing Jobtrain - Users may experience issues if accessing Jobtrain via mobile phone, we recommend using a computer, laptop or tablet.
Artificial Intelligence (AI) - Tools like ChatGPT or Copilot can be helpful when planning or preparing your applicationbut your responses must be written by you.
Be authentic: Your application should genuinely reflect your own skills, experience, and motivations.
Use AI appropriately: It’s fine to use AI for inspiration or to check spelling and grammar, but it shouldn’t write your answers for you.
Why this matters: Applications that appear to rely on AIgenerated content may be withdrawn. By applying, you confirm that your answers are based on your personal knowledge and achievements.
Tip: Think of AI as a support tool, not a replacement. We want to understand you, not an AI-generated version of you.
CVs - DO NOT upload a CV as this will not be used for shortlisting purposes.
Assessment Form - Within the application you are required to answer three questions giving you the opportunity to fully evidence why you are the ideal person for the job. Please ensure these statements are written by yourself and are unique to you. This section times out after 30 minutes. A tip is to build your reply on a Word document and copy and paste into Jobtrain. If you exceed the maximum amount of characters it will cut your text at this point, please check your information once copied and pasted.
Once you have submitted your application form you will be unable to make any amendments.
Posts close at midnight on the indicated date however please be aware that a vacancy may close early due to volume of applications, therefore you should not delay in submitting your application.
If you are a member of staff please ensure you update your Jobtrain profile to reflect that you are employed by NHS Dumfries and Galloway.
Staff and patients across Dumfries and Galloway enjoy free, unlimited parking at all our hospital sites.

DISCLOSURE SCOTLAND Some of our posts may require you to undergo a criminal records check. Changes as of the 1 April 2025 to the Protection of Vulnerable Groups (PVG) scheme membership now sees more roles requiring PVG that may not have needed this check in the past. If you are successful in this role you will be notified which level of check is required by the recruitment team. If you would like to read more information please visit: Disclosure levels - mygov.scot

EQUALITY AND DIVERSITY
NHS Dumfries and Galloway is committed to encouraging equality and diversity among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Dumfries and Galloway welcomes applicants from all sections of the community.

PUBLIC PROTECTION
Public protection practice encompasses the recognition and management of risk in order to prevent or reduce harm to children, (including unborn babies), young people and adults. All public protection legislation, and NHS Dumfries and Galloway (NHSDG) policies and guidance are founded on the United Nations Convention on the Rights of the Child and the European Convention on Human Rights, and the principles of these Conventions underpin all NHSDG core business.

ADDITIONAL INFORMATION FOR INTERNATIONAL CANDIDATES

RIGHT TO WORK IN THE UNITED KINGDOM
NHS Dumfries and Galloway has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by the UK Border Agency. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category.

WORK VISA
If you require a Work Visa, please check to see if you and the vacancy you are applying for are eligible by visiting the Home Office website: https://www.gov.uk/check-uk-visa
It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or if you require a work visa that the post would be eligible to be sponsoredBEFORE submitting your application form. We are unable to provide sponsorship for bank contracts.

UNITED KINGDOM REGISTRATION
NHS Dumfries & Galloway are unable to support OSCE Training for international nurses for vacancies.
Vacancies requiring professional registration require full United Kingdom registration with the appropriate council (eg NMC, HCPC, GMC, GDC etc).

Apply Now

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customer service account representative jobs in dumfries, sct

252791 Audio Typist/Clerical Officer

252187 Technical Coordinator

252800 Junior IT Support Engineer

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I want to receive the latest job alerts for customer service account representative in dumfries, sct

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INFORMATION FOR ALL CANDIDATES

ADDITIONAL INFORMATION FOR INTERNATIONAL CANDIDATES

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