Project assistant Work, Jobs in Dunfermline (with Salaries)

Enquiries Assistant
Vets Now —Dunfermline
- £22,597.12 a year
- Travel
- Communication skills
- Annual leave
10d
Assistant Project Manager
GO Kids —Falkirk
- £20.76 an hour
- Microsoft Word
- Childcare
- Training & development
10d
Project Assistant
Harmony Fire —Edinburgh
- Full-time
- Microsoft Outlook
- Writing skills
- Continuous improvement
Quick apply
Retail Assistant
Screwfix —Dunfermline
- £13.08 an hour
- Part-time
- Customer service
- Annual leave
- Employee discount
5d
Research Assistant – SPACE Project - Part time, Fixed term
Edinburgh Napier University —Edinburgh
- £31,236 - £37,694 a year
- Part-time
- Analysis skills
- University
- Presentation skills
12d
Business Support Officer
NHS Scotland —Edinburgh
- £34,544 - £43,039 a year
- Hybrid work
- Administrative experience
- Business
- Communication skills
3d
Project Management Assistant
Tetra Tech —Edinburgh
- Engineering
- Microsoft Office
- Business development
- Work from home
2d
Administrative Assistant
Drummond Roofing Consultancy —Turnhouse
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Administrative experience
- Travel
- Annual leave
- Life insurance
Quick apply
1d
Assistant Project Worker - Fife
Includem —Fife
- From £25,878 a year
- Full-time
- Experience working with children
- Driving
- In-person
- Flexitime
- Employee discount
Quick apply
8d
Engagement Consultant (Scotland)
WSP —Edinburgh
- Part-time
- Hybrid work
- No degree
- Organisational skills
- Communication skills
- Flexitime
- Work from home
Assistant Project Worker - Fife - P/T
Includem —Fife
- From £25,878 a year
- Full-time
- Experience working with children
- Driving
- In-person
- Flexitime
- Employee discount
Quick apply
8d
Business Support Assistant
Perth & Kinross Council —Perth
- £10,683 - £11,160 a year
- Part-time
- Administrative experience
- Organisational skills
- Computer skills
12d
Production Assistant
Humanitarian Operations —Edinburgh
- £23,000 - £24,000 a year
- Part-time
- Organisational skills
- Communication skills
Quick apply
Administrative Assistant
Esri —Edinburgh
- Full-time
- Customer service
- Word processing
- Computer literacy
2d
Project Assistant - Clinical Safety
Medpace, Inc. —Stirling
- Full-time
- English
- Administrative experience
- Organisational skills
- Annual leave
- Work from home
11d
Research Assistant (Autism), Fixed term -12 weeks
Edinburgh Napier University —Sighthill
- £31,236 - £37,694 a year
- Part-time
- University
- Experience working with children
- Bachelor's degree
11d
Research Assistant in Net-Zero skills
University of Edinburgh —Edinburgh
- Full-time
- Hybrid work
- University
- School
- Annual leave
- Employee discount
3d
Assistant Project Manager/ Project Manager (Water Sector)
AECOM —Edinburgh
- Full-time
- Hybrid work
- Engineering
- Business development
- Mentoring
Junior Motorsport Graphic Designer & Production Assistant
Rennat Ltd —Dunfermline
- From £25,500 a year
- Part-time
- Maintenance
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
4d
Receptionist/Administration Assistant
Phoenix Drilling Limited —Livingston
- £26,436.80 - £30,000.00 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Data entry
Quick apply
3d

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project assistant jobs near dunfermline

Enquiries Assistant

Vets Now -
Dunfermline

Apply Now

Job details

Permanent
£22,597.12 a year
10 days ago

Benefits

Annual leave
Company pension
Paid volunteer time

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
UK GDPR
Microsoft Office Suite
Complaint handling
General Data Protection Regulation (GDPR)
Customer interaction
Communication skills

Full job description

Location

Dunfermline, Scotland

Job Type

Permanent

Salary

£22,597.12 per annum

About the Job

Enquiries Assistant

Remote (with travel required to Support Office in Dunfermline)

Salary – £22,597.12 plus benefits

About Vets Now

We are at the forefront of emergency and critical care, making a real difference to pet owners and saving the lives of pets each day. We provide cover to over 1000 vet practices and have over 60 emergency clinics and specialist referral hospitals across the UK. Vets Now are truly at the cutting edge of pet emergency services.

About the role

We are currently seeking an Enquiries Assistant to join our customer support team. Our support Office is based in Dunfermline where you will be required to attend for team days, project work and meetings.

This is a role working 32 hours per week between the hours of 8am and 5pm

The successful candidate will work with a range of internal and external stakeholders on tasks such as answering incoming calls, responding to emails, replying to reviews via our online feedback platform, taking payments, processing refunds, and setting up payment plans. In additional the role involves complaint handling and other ad hoc administrative tasks.

Key responsibilities

Ensure all incoming contact is dealt with within our SLA guidelines
Communicate effectively with others via telephone, email, website, social media and in writing
Deal with more time-consuming queries from our clients and/or partner practices
Use your strong administrative and prioritisation skills to maintain service levels and quality standards
Ensure all written responses are dealt with timeously, professionally, on brand and with care and precision
Log all communication on associated client record on Helix
Take responsibility for incoming and outgoing client mail
Organise the stationery requirements for the team
Communicate clearly with both internal and external contacts, displaying excellent client care soft skills
Working flexibly, on own initiative and as part of a team
Dealing with difficult calls, staying calm under pressure, using tact and diplomacy to resolve problems effectively
Continually seek to improve customer service by identifying customer improvement opportunities
Ensuring compliance with GDPR during all communication

Skills and Experience

Good working knowledge of Microsoft packages
Proven experience with handling incoming telephone calls, particularly dealing with difficult calls
Experience of written complaint communication is desirable
Passion to deliver excellent customer service consistently
Ability to display empathy with clients
Attention to detail, with excellent investigative skills
Previous experience of communicating with both internal and external stakeholders
Previous experience with prioritising workload, staying organised and calm under pressure

Rewards and Benefits

7 weeks pro rata annual leave
Your birthday as a paid day off
Cash Health Plan provided by Simply Health
Vets Now For You – reward gateway giving discounts and cashback with 100’s of retailers
Family-friendly policies including sick, maternity, paternity and adoption pay schemes
UK Standard Pension contributions – 5% Employee/3% Employer
Up to 50% discounted staff pet care
Paid volunteering days
Death in service of two times annual salary

We welcome applications from candidates of all backgrounds, including those from diverse and minority groups. As a Disability Confident Employer, we encourage candidates with disabilities and health conditions to apply and are committed to providing reasonable adjustments throughout the recruitment process.

Apply Now

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project assistant jobs in dunfermline

Enquiries Assistant

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