Customer service manager Work, Jobs in Durham, Eng (with Salaries)

Event Delivery Manager
Holdham Group —Durham
- £30,000 - £35,000 a year
- Weekend availability
- Hospitality
- Management
- Microsoft Office
Quick apply
10d
Head of Credit and Collections
Wave Utilities —Durham
- £70,667 - £84,002 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Free parking
- Employee assistance programme
Quick apply
10d
Customer Experience Manager
Sopra Steria —Durham
- £30,790 a year
- Weekend availability
- Leadership
- Communication skills
- Annual leave
9d
Assistant Manager
Wickes —Durham
- Full-time
- Travel
- Leadership
- Communication skills
- Employee discount
Complaints Local Delivery Lead
HM Land Registry —Sherburn ED
- £54,700 a year
- Part-time
- Customer service
- Analysis skills
- Presentation skills
- Annual leave
3d
Veterinary Business Manager-Digital Services
Mars —Durham
- £39,000 - £40,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Gym membership
Regional Field Service Manager - North East
YouFibre —Durham
- £40,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- In-person
- Employee assistance programme
- Employee discount
Quick apply
4d
Centre Manager
Bupa —Durham
- Full-time
- Management
- Sales
- Microsoft Office
- Gym membership
- Life insurance
Quick apply
5d
Automotive customer service manager
Nova Motor Group —Sunderland
- £28,000 - £33,000 a year
- Full-time
- Customer service
- In-person
- Automotive diagnostics
Quick apply
4d
Assistant Manager
KwikFit —Durham
- £30,968 a year
- Full-time
- Employee assistance programme
- Employee discount
Assistant Depot Manager
Boels Rental —Durham
- Full-time
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Hotel - Duty Manager
Premier Inn —Durham
- Up to £13.86 an hour
- Part-time
- Hotel
- Organisational skills
- Leadership
- Employee discount
Quick apply
9d
Online Sales & Customer Service Manager
NLS Security Ltd —Newcastle upon Tyne
- From £27,000 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Free parking
- Employee discount
Quick apply
1d
Service Delivery Manager
Methods Business and Digital Technology —Newcastle upon Tyne
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
10d
Office Facilities Manager
Arriva UK Bus Limited —Sunderland
- Hybrid work
- Management
- Customer service
- Maintenance
Quick apply
11d
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Stockton-on-Tees
- Full-time
- Management
- Bachelor's degree
- Leadership
12d
Business Development Manager (BDM) - Durham - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Durham
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Duty Manager
The Curious Mr Fox Durham —Durham
- £13 - £14 an hour
- Full-time
- Hospitality
- Management
- Customer service
- Employee discount
- Flexible schedule
Quick apply
Customer Service Manager - Seaburn
Morrisons —Roker
- Hospitality
- Team management
- Employee discount
Quick apply
12d
CAD Manager
Avove —Durham
- £48,500 - £60,000 a year
- Full-time
- AutoCAD
- CAD
- Computer literacy
- Employee assistance programme
Quick apply

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Event Delivery Manager

Holdham Group
Durham

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
10 days ago

Qualifications

Hospitality
Driving Licence
Management
Microsoft Office
Project management
First Aid Certification
Organisational skills
Events management
Leadership
Communication skills

Full job description

Holdham Events is seeking an Event Delivery Manager responsible for the planning, coordination and operational delivery of Holdham Group’s portfolio of live events, immersive experiences, rail tours and visitor attractions.

The postholder will take ownership of events from planning through to delivery and post-event review, ensuring they are delivered safely, efficiently, on budget and to the highest possible customer experience standards.

A key aspect of the role will be leading the delivery of internationally recognised experiences, including THE POLAR EXPRESS Train Ride at Edinburgh Waverley Station, alongside charters, immersive productions and other large-scale public events operated by Holdham Group companies.

The role requires regular travel throughout the United Kingdom and extensive on-site presence during event delivery periods.

Key Responsibilities

Event Planning & Coordination

Develop and maintain detailed event delivery plans and operational schedules.
Coordinate internal teams, contractors, suppliers, performers and venue stakeholders.
Ensure all event requirements are identified, planned and delivered within agreed timescales.
Monitor project milestones and proactively address risks and issues.
Support the development of new event concepts and visitor experiences.

Operational Delivery

Lead event setup, operation and de-rig activities.
Act as the operational lead during live events.
Ensure events are delivered in accordance with approved plans and budgets.
Manage event control functions where required.
Make operational decisions and resolve issues in real time.
Ensure staffing levels remain appropriate throughout delivery.

Health, Safety & Compliance

Ensure compliance with all relevant legislation, policies and procedures.
Support the preparation of risk assessments, method statements and operational documentation.
Conduct site inspections and safety audits.
Ensure all contractors and suppliers comply with health and safety requirements.
Escalate incidents and operational concerns appropriately.

Stakeholder Management

Build and maintain positive relationships with clients, venues, railway operators, local authorities, emergency services and external partners.
Represent Holdham Group professionally at all times.
Attend planning meetings and stakeholder briefings.
Ensure effective communication between all parties involved in event delivery.

Financial Management

Monitor event expenditure against approved budgets.
Identify opportunities to improve operational efficiency and value for money.
Support procurement activities and supplier negotiations where required.

Team Leadership

Lead temporary event staff, volunteers and contractors during event delivery.
Deliver operational briefings and toolbox talks.
Promote a positive, professional and customer-focused culture.
Support training and development activities within the wider operations team.

Post Event Evaluation

Conduct post-event reviews and lessons learned exercises.
Produce event reports and recommendations.
Support continuous improvement across all Holdham Group events.

Person Specification

Essential

Minimum two years’ experience delivering live events, attractions, visitor experiences or large-scale public events.
Excellent organisational and project management skills.
Strong leadership and people management capability.
Ability to remain calm and effective under pressure.
Excellent written and verbal communication skills.
Strong problem-solving and decision-making abilities.
Proficient in Microsoft Office and event management systems.
Full Clean UK Driving Licence.
Willingness to travel extensively and work evenings, weekends and public holidays.

Desirable

Experience delivering immersive or theatrical experiences.
Experience within rail, tourism, hospitality or visitor attractions.
IOSH Managing Safety, NEBOSH or equivalent qualification.
First Aid at Work qualification.
Experience managing seasonal events.
Experience working in regulated operational environments.

Working Conditions

The role involves frequent travel across the United Kingdom and significant periods working on-site during event delivery.

During peak operating periods, including THE POLAR EXPRESSTM Train Ride season, the postholder will be required to work extended hours, weekends, bank holidays and overnight stays away from home.

The role is operational in nature and will involve working outdoors, in railway environments, visitor attractions, event ventures and temporary event infrastructure.

Key Performance Indicators

Successful delivery of events to agreed operational standards.
Customer satisfaction scores.
Budget adherence.
Health and safety compliance.
Stakeholder satisfaction.
Event profitability.
Staff engagement and performance.
Completion of post-event reviews and lessons learned actions.

About Holdham

Holdham is a rapidly growing transport, tourism and live events business operating across the United Kingdom. The Group delivers immersive experiences, luxury rail tours, heritage railway events, visitor attractions and internationally recognised brands. Through innovation, operational excellence and a commitment to customer experience, Holdham is building one of the most exciting event and experiential businesses in the UK.

Pay: £30,000.00-£35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in durham, eng

Event Delivery Manager

Head of Credit and Collections

Customer Experience Manager

Assistant Manager

Complaints Local Delivery Lead

Veterinary Business Manager-Digital Services

Regional Field Service Manager - North East

Centre Manager

Automotive customer service manager

Assistant Manager

Assistant Depot Manager

Hotel - Duty Manager

Online Sales & Customer Service Manager

Service Delivery Manager

Office Facilities Manager

Area Manager, Customer Fulfillment

Business Development Manager (BDM) - Durham - Circa 41k Package - 53k OTE Uncapped

Duty Manager

Customer Service Manager - Seaburn

CAD Manager

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