About TGM
TGM is a specialist roof maintenance company with over 29 years of industry experience delivering planned and reactive roofing maintenance solutions across the UK. We are seeking an experienced and highly organised Roof Maintenance Operations Manager to support our expanding operations and field-based Roof Maintenance Engineers (RMEs).
Role Overview
TGM is seeking a hands-on Roof Maintenance Operations Manager to manage, support and audit our nationwide team of Roof Maintenance Engineers.
This is not a conventional transport or office-only operations position. The role principally involves monitoring field performance, inspecting roofing works, maintaining workforce standards and ensuring TGM’s safety, quality and operational procedures are followed consistently.
The successful candidate will divide their time between TGM’s Northallerton office and sites throughout the UK. They must be confident accessing commercial roofs, working at height and inspecting live works alongside our engineers.
Fleet, 7.5-tonne vehicle and MEWP coordination form part of the role, but the primary responsibility is the operational management and performance of TGM’s field-based workforce.
This is a hands-on operational role combining office-based management with regular UK travel to sites. The successful candidate must be prepared to access roofs, work at height, and inspect works in real time alongside Roof Maintenance Engineers to ensure safety, quality, and operational standards are consistently maintained.
Key Responsibilities
- Manage and support TGM’s Roof Maintenance Engineers (RMEs)
- Oversee operational standards and workforce performance across the UK
- Manage company vehicles and maintain operational compliance
- Coordinate and monitor MEWP usage and operational requirements
- Track and manage RAMS documentation and operational records
- Carry out workforce audits, site inspections, and compliance checks
- Support health & safety compliance across all operational activities
- Attend sites nationwide to support engineers and site operations
- Inspect roofing works in real time alongside engineers
- Be prepared to access roofs and work at height when required
- Act as the operational link between site teams and senior management
- Ensure company procedures, behaviours, and workmanship standards are maintained
- Maintain accurate operational reporting using Microsoft Office systems
- Support continuous improvement of operational processes and field performance
- Being part of an out of hours on-call rota
Essential Requirements
- Previous experience as an Roof Maintenance Operations Manager or similar operational role
- Experience within roofing, construction, facilities management, or working at height industries
- Strong working knowledge of:
- Microsoft Office
- General computer systems and administration
- 7.5 tonne vehicles
- MEWPs (Mobile Elevated Work Platforms)
- Experience managing field-based engineering or labour teams
- Full UK driving licence with C1 entitlement
- Working at Height experience essential
- Must be comfortable accessing roofs and inspecting live works on site
- Strong organisational and communication skills
- Ability to travel nationally on a weekly basis
- Professional, proactive, and hands-on approach
- Ability to work independently and manage multiple operational priorities
Desirable Skills
- IPAF knowledge or certification
- Health & Safety awareness
- Experience with operational audits and compliance procedures
- Knowledge of roofing maintenance operations
What We Offer
- Opportunity to join a well-established and growing specialist contractor
- Varied role combining office and field-based operational responsibilities
- Supportive management team
- Competitive salary based on experience
Working Pattern
- Primarily office based at Gibraltar House, Northallerton
- Weekly travel across the UK to support site operations and engineering teams
- Full-time position
Pay: £35,000.00-£40,000.00 per year
Benefits:
Experience:
- Operations management: 1 year (preferred)
Willingness to travel:
Work Location: In person
