Quality and compliance coordinator Work, Jobs in East Wellow, Ham (with Salaries)

Customer Care Manager
Dandara —Southampton
- Customer service
- Continuous improvement
- Construction experience
- Employee assistance programme
Learning & Development Care Coordinator
Aster Group —Andover
- £28,447 a year
- Full-time
- Hybrid work
- Maintenance
- Microsoft Office
- Work from home
- Employee assistance programme
3d
HSE Sr Coordinator
CBRE —Southampton
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Chief of Staff
Red Volcano —Southampton
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- IT
Quick apply
5d
Care Coordinator
Brighter Days Care at Home —Durrington
- £28,000 a year
- Monday to Friday
- IT
- Communication skills
- Annual leave
Quick apply
11d
Client Care Lead
Right at Home Solent & Southampton —Fareham
- £25,000 - £29,000 a year
- Organisational skills
- Leadership
- Communication skills
Quick apply
Wellbeing Lead
CornerstoneHealthcare —Curdridge
- £30,000 a year
- Overtime
- Nursing home
- Microsoft Office
- Hotel
- Referral programme
HR Administrator
Oaktree Education Services —Southampton
- £13.46 an hour
- Part-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Human resources
- Free parking
- Annual leave
Quick apply
Community Learning Lead
Hampshire County Council —Winchester
- £33,178 - £36,369 a year
- Hybrid work
- Continuous improvement
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
6d
Operations Manager
Lanes Group —Southampton
- £45,000 a year
- Full-time
- Microsoft Office
Quick apply
HR Coordinator
Ellis Jones Solicitors —Bournemouth
- Microsoft Excel
- Microsoft Outlook
- Human resources
- Gym membership
College Services Coordinator
Navitas —Portsmouth
- £30,250 a year
- Full-time
- Microsoft Office
- No degree
- Organisational skills
- Annual leave
- Employee assistance programme
4d
Customer Experience Coordinator
Verplas Ltd —Verwood
- £26,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
6d
Care Coordinator
Fabs Domiciliary Homecare ltd —Southampton
- £15.50 - £15.85 an hour
- Full-time
- Supervising experience
- Organisational skills
- IT
- Paid training
- Health & wellbeing programme
Quick apply
8d
Patient Care Host
Hampshire Dentists —Southampton
- From £13 an hour
- Hospitality
- Customer service
- Computer literacy
- Health & wellbeing programme
Quick apply
2d
Goods In/out Coordinator
Precision Aluminium Casting and Engineering —Southampton
- £12.71 - £14.00 an hour
- Full-time
- ERP systems
- Organisational skills
- IT
- Free parking
Quick apply
4h
BIM Co-Ordinator
ADAM Architecture —Winchester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Coordinator - Maintenance/Inventory
Rich Products Corporation —Andover
- Microsoft Office
- Bakery
- Leadership
- Annual leave
4d
Domiciliary Care Coordinator
Horizon Home Care —Poole
- £29,000 a year
- Weekend availability
- English
- Microsoft Office
- Driving
- Referral programme
Quick apply
10d
MIS Officer
PETA —Portsmouth
- £30,000 - £35,000 a year
- Microsoft Excel
- Customer service
- Organisational skills
- Free parking
- Annual leave
7d

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quality and compliance coordinator jobs near east wellow, ham

Customer Care Manager

Dandara -
Southampton

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Job details

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Customer service
Continuous improvement
Construction experience
Communication skills

Full job description

Role & Responsibilities

At Dandara, we're proud to build homes that stand the test of time — places defined by quality, precision, and craftsmanship. For over 30 years, we've been setting the benchmark for excellence in UK housebuilding.

The Customer Care Manager will lead and manage the customer care function, ensuring homeowners receive a high-quality aftersales service and that defects are resolved efficiently and professionally. The role is critical to customer satisfaction, brand reputation, and compliance with warranty and consumer code requirements.

Working closely with Construction, Technical, and Customer Care teams, you will oversee the end-to-end customer care process from handover through the warranty period.

Main duties and responsibilities:

Lead and manage the customer care team, including Coordinators and Technicians, setting clear standards and performance expectations.
Oversee the management of customer care cases, ensuring issues are logged, prioritised, and resolved within agreed service levels.
Act as the senior escalation point for complex or high-risk customer care issues.
Work closely with Construction and Site teams to address recurring defects and improve build quality.
Ensure compliance with warranty provider requirements (e.g. NHBC, LABC, Premier) and consumer codes.
Monitor and manage customer care budgets, costs, and subcontractor spend.
Coordinate defect inspections and quality reviews where required.
Manage relationships with subcontractors and suppliers supporting customer care works.
Track and report on customer satisfaction metrics, defects trends, and performance KPIs.
Support handover processes to ensure a smooth transition from Construction to Customer Care.
Drive continuous improvement initiatives to reduce defects and improve customer experience.
Ensure health & safety compliance across all customer care activities.
Provide regular reporting to senior management on performance, risks, and improvement actions.

Key Skills and Experience:

Proven experience as a Customer Care Manager or Senior Customer Care / Aftercare professional within housebuilding or residential construction.
Strong understanding of new-build warranty processes, defects management, and customer service best practice.
Experience managing and developing teams.
Excellent communication and stakeholder management skills.
Commercially aware with experience managing budgets and subcontractor costs.
Calm, professional, and solutions-focused approach to customer issues.
Strong organisational and problem-solving skills.
Relevant construction or customer service qualifications are advantageous.

What's in it for you:

Competitive salary per annum depending on experience
Discretionary bonus
33 days' holiday (inclusive of bank holidays)
Private Medical Insurance
Employee Assistance Programme (EAP)
Health Hero digital GP and Health Assured Wisdom App
Competitive parental leave
3x salary life assurance (option to increase to 4x)
Cycle to Work scheme
Employer-matched pension up to 5%
Flexible benefits including shopping vouchers, airport parking, and reduced gym memberships

Important note for Recruitment Agencies

Please do not send, by any means, unsolicited Resumes (i) in response to any of our roles, (ii) to any of our employees or any person engaged by us, or (iii) to any of our regional businesses, including our head office. Any unsolicited Resumes received by us shall be deemed to be our property.

Any candidate submitted to us by an Agency via an unsolicited Resume shall be deemed to have been referred by that Agency free of commission, fee or any other charge (Fees). We are not liable for any Fees relating to the engagement of any person resulting from an unsolicited Resume.

Apply Now

Refine Your Search

quality and compliance coordinator jobs in east wellow, ham

Customer Care Manager

Learning & Development Care Coordinator

HSE Sr Coordinator

Chief of Staff

Care Coordinator

Client Care Lead

Wellbeing Lead

HR Administrator

Community Learning Lead

Operations Manager

HR Coordinator

College Services Coordinator

Customer Experience Coordinator

Care Coordinator

Patient Care Host

Goods In/out Coordinator

BIM Co-Ordinator

Coordinator - Maintenance/Inventory

Domiciliary Care Coordinator

MIS Officer

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