Customer care specialist Work, Jobs in Eastleigh, Ham (with Salaries)

Integrated Single Point of Access Administrator
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Eastleigh
- £25,750 - £27,476 a year
- Full-time
- Hybrid work
- English
- IT
- Free parking
7d
Customer Care Contract Specialist
Prysmian Group —Bishopstoke
- Full-time
- Microsoft Excel
- Customer service
- English
5d
Receptionist / Team Secretary - Eating Disorders
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Bitterne
- £25,760 - £27,476 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
6d
Business Support Manager
M Group —Southampton
- Microsoft Office
- Hotel
- Organisational skills
- Annual leave
- Employee assistance programme
Recruitment Coordinator
University Hospital Southampton NHS Foundation Trust —Southampton
- £28,392 - £31,157 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Office
- Human resources
- Annual leave
- Employee discount
5d
Referral Pathway Coordinator
University of Southampton —Southampton
- £27,319 - £30,378 a year
- Full-time
- Maintenance
- Administrative experience
- University
13d
Support Worker
Southern Housing —Newport
- £24,479 a year
- English
- In-person
- Communication skills
- Annual leave
13d
Event Manager
Marston Events —Andover
- From £28,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
13d
Parcelshop Delivery Driver
Evri —Eastleigh
- Full-time
- Customer service
- Annual leave
Customer Success Executive
Novatech Ltd —Portsmouth
- £26,500 - £28,500 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Business development
- Free parking
- Employee assistance programme
Hampshire Youth Justice Business Support Officer
Hampshire County Council —Winchester
- £27,780 - £30,564 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
6d
Admin Assistant & Receptionist
Inspire Neurocare —Southampton
- £16,459.26 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee assistance programme
Quick apply
4d
Case Practitioner - All Age Continuing Care
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Portsmouth
- £28,392 - £31,157 a year
- Full-time
- Microsoft Excel
- Administrative experience
- Project management
10d
Female Live-in Carer
Social Care in Action —Southampton
- £139.81 a day
- Paid training
- Annual leave
Quick apply
Bank Receptionist
Spire Healthcare —Southampton
- Part-time
- Microsoft Outlook
- Customer service
- Communication skills
- Free parking
- Annual leave
9d
Warehouse Operative - Nights
Evri —Eastleigh
- £12.71 an hour
- Full-time
- Annual leave
9d
Warehouse Operative Nights
Evri —Southampton
- £14.17 - £21.26 an hour
- Overtime
- Annual leave
10d
Hopscotch Nurseries - Level 3 Early Years Apprenticeship
Impact Futures Candidate Team —Southampton
- £8.00 - £12.86 an hour
- Full-time
- Childcare
- Customer service
- Communication skills
Quick apply
Bank Imaging Administrator
Spire Healthcare —Southampton
- Phone etiquette
- Free parking
- Annual leave
Window and Exterior Cleaning Technician
Diamond Window Cleaning —Southampton
- £120 - £150 a day
- Full-time
- Supervising experience
- Driving
- In-person
Quick apply

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Integrated Single Point of Access Administrator

Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Eastleigh

Apply Now

Job details

Permanent | Full-time
£25,750 - £27,476 a year
7 days ago

Benefits

Free parking
On-site parking

Qualifications

English
IT

Full job description

The closing date is 2nd Aug 2026
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Job summary

We are seeking enthusiastic and motivated administrators within our busy Integrated Single Point of Access (ISPA).

The team provides a vital service that includes taking calls from patients, carers, GPs, hospitals, the Ambulance Service, and other healthcare agencies and professionals, and processing email referrals and messages received by the team. The team provides administrative support to the community nursing teams, community therapy, and the Frailty Support Service. ISPA work entails using a variety of software packages so good IT skills are also vital to this position. You work well in a team and individually with the ability to prioritise your work to meet deadlines and you will have a customer focused approach.

Whether full or part time, we offer working hours between 8:00am and 6:00pm 7 days a week, enhancements are paid for weekend and bank holidays.

Flexible working options can be considered for the right candidates. Once fully trained, remote or 'hybrid' working is possible.

The office is situated within easy walking distance of the main bus station, the train station, and Eastleigh town centre. There is free on-site parking.

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Main duties, tasks & skills required

The Integrated Single Point of Access (ISPA) receives referrals and enquiries via the telephone or email from patients, families and carers, GPs, nurses, and other healthcare professionals. There will be a need to allocate to, prioritise, and communicate with clinical community teams to ensure timely, seamless, consistent, and safe care to patients.

The Administrator role includes answering telephone calls from patients, carers, and other health care agencies and professionals and accurately receiving and recording information to convey to other staff via the electronic patient record or verbally in a timely way.

The administrator will also assist in processing email referrals and messages received by the team. The administrator role will adhere to the service specification and operating procedures and provide administrative support to multidisciplinary staff within the Integrated Community Teams (ICTs), Frailty Support Team, and elsewhere within the division.

The ISPA is a seven day service operating between 08:00hrs and 18:00hrs, including Bank Holidays.

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About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

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Job description

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

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Person specification
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Qualifications
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Essential

RSA 2 Word processing or equivalent, or evidence of this standard

Minimum five GCSEs at grade C or equivalent, including Mathematics and English Language.

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Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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For help with your application, contact:
Steve Neville

[email protected]

02382310327

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Pay scheme

Agenda for Change

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Band

Band 3

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Salary
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£25750.00 to £27476.00 Yearly
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Contract

Permanent

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Working pattern

Full-Time

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Reference number

348-SSW-11952

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Job locations

Newtown House
2a and 2b Newtown Road
Eastleigh
Hampshire
SO50 9DB

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Attachments
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Job Description
ISPA B3 JD Jan 25.pdf – 406KB Opens in a new window
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Additional document 1
EmployeeBenefits_hiowh_v1-compressed_3.pdf – 1001KB Opens in a new window
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Apply Now

Refine Your Search

customer care specialist jobs in eastleigh, ham

Integrated Single Point of Access Administrator

Customer Care Contract Specialist

Receptionist / Team Secretary - Eating Disorders

Business Support Manager

Recruitment Coordinator

Referral Pathway Coordinator

Support Worker

Event Manager

Parcelshop Delivery Driver

Customer Success Executive

Hampshire Youth Justice Business Support Officer

Admin Assistant & Receptionist

Case Practitioner - All Age Continuing Care

Female Live-in Carer

Bank Receptionist

Warehouse Operative - Nights

Warehouse Operative Nights

Hopscotch Nurseries - Level 3 Early Years Apprenticeship

Bank Imaging Administrator

Window and Exterior Cleaning Technician

I want to receive the latest job alerts for customer care specialist in eastleigh, ham

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