Duty manager Work, Jobs in Eastleigh Central, Ham (with Salaries)

Complaints Officer
BRC Jobs —Eastleigh
- £17.00 - £22.13 an hour
- Call to connect
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Referral programme
Quick apply
Gritting Operative
Mitie —Eastleigh
- £26 an hour
10d
Registration Authority Administrator
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Southampton
- £25,760 - £27,476 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
11d
Fire Door Inspector- 0 hours contract
Innovus —Portsmouth
- £16.50 an hour
- System design
- Bachelor's degree
- Travel
- Employee discount
Quick apply
General Manager
Thomas Franks Ltd —Winchester
- £55,000 a year
- Full-time
- Customer service
- Preschool
- Team management
- Free parking
- Employee assistance programme
Quick apply
Duty Manager
ASDA —Southampton
- Weekend availability
- Organisational skills
- In-person
- Leadership
- Annual leave
- Employee assistance programme
10d
School Administrator/Receptionist
Zero Corp —Southampton
- £16.73 - £18.00 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- Databases
Quick apply
Assistant RDC Manager
Ferraris Piston Service Ltd —Southampton
- Business development
- Travel
- Training & development
Quick apply
Cargo Yard Manager / Supervisor
SMH Container Services Ltd —Southampton
- £40,000 - £50,000 a year
- Full-time
- ERP systems
- Forklift
- Supervising experience
Quick apply
11d
Catering Supervisor
Eastleigh Baptist Church —Eastleigh
- £12.71 an hour
- Part-time
- Microsoft Word
- Serving
- Hospitality
Quick apply
13d
Maritime Operations Officer
Ambrey —Southampton
- Full-time
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Reservations and Events Manager
Valor Hospitality —Eastleigh
- £33,000 a year
- Customer service
- Hotel
- Cash handling
- Employee assistance programme
- Employee discount
Quick apply
Visitor Experience Assistant
Southampton City Council —Southampton
- £25,583 - £26,139 a year
- Part-time
- Communication skills
- Employee assistance programme
- Employee discount
9d
Bar staff / 6147 - The Wagon Works, Eastleigh
J D Wetherspoon plc —Eastleigh
- £12.81 an hour
- Part-time
- Serving
- Bar
- Customer service
- Annual leave
- Employee discount
4d
Customer Service & Experience Team Leader
Fexco Property Services —Salisbury
- Full-time
- Analysis skills
- Continuous improvement
- Organisational skills
Quick apply
Visitor Experience Supervisor
Southampton City Council —Southampton
- £28,792 - £31,022 a year
- Part-time
- Employee assistance programme
- Employee discount
9d
Hotel - Duty Manager
Premier Inn —Southampton
- Up to £13.86 an hour
- Part-time
- Customer service
- Hotel
- Team management
- Employee discount
Quick apply
Business Development Manager (Business Telephone Systems Division)
Sirus Ltd —Chandlers Ford
- £45,000 - £55,000 a year
- Full-time
- Business development
- In-person
- Bereavement leave
- Sick pay
Quick apply
Mozzo Marketing Executive
Mozzo Coffee —Southampton
- £28,000 - £30,000 a year
- Full-time
- Social media management
- Data analysis skills
- English
- Free parking
- Employee discount
Quick apply
Sales Advisor
Bloor Homes —Southampton
- Weekend availability
- Sales
- COVID-19 protective measures
- Employee discount

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Complaints Officer

BRC Jobs
Eastleigh

Quick apply

Job details

Fixed term contract
£17.00 - £22.13 an hour

Benefits

Referral programme

Qualifications

Microsoft Word
Microsoft Outlook
Stakeholder collaboration
Stakeholder liaison
Internal department liaison
Microsoft Office Suite
Complaint handling
Organisational skills
Customer interaction
Communication skills

Full job description

Job Title: Complaints Officer
Type: Temporary 3 months
Location: Eastleigh
Salary: £17 - £22.13 per hour
Hours: 37 hours a week

BRC are working closely with a leading organisation to recruit a Complaint Officer to join their Customer Experience team. This is an excellent opportunity for someone with strong customer service and complaint handling experience who enjoys investigating issues, resolving problems, and improving the customer journey.

As a Complaint Officer, you will manage customer complaints from initial contact through to resolution, ensuring each case is investigated fairly, thoroughly, and within agreed timescales. You will work collaboratively with internal teams and external stakeholders to deliver excellent customer outcomes while identifying opportunities for service improvement.

Duties

Act as the first point of contact for customers throughout the complaints process.
Investigate complaints thoroughly, gathering evidence and assessing each case on its individual merits.
Communicate complaint outcomes clearly, both verbally and in writing.
Build positive working relationships with internal departments and external stakeholders, including the Housing Ombudsman, contractors and local councillors.
Provide feedback to colleagues and managers where learning opportunities are identified.
Identify trends in complaints and recommend improvements to systems, policies, processes and training.
Ensure all complaints are managed professionally and within agreed service standards.

Requirements

Previous experience in a complaints handling or customer service role.
Excellent written and verbal communication skills with strong attention to detail.
Ability to investigate complex issues, analyse information and make fair, balanced decisions.
A customer-focused approach with excellent empathy and interpersonal skills.
Strong organisational skills with the ability to manage a busy workload and meet deadlines.
Good working knowledge of Microsoft Office, including Outlook, Word and Excel.
Ability to work independently while building effective relationships across the organisation.

For more information, please call Meg Smith on 02920 231000 or 01179 239100.

To apply, please submit your CV outlining your relevant experience and qualifications.

We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications, however, due to high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply, contact us for details.

Quick apply

Refine Your Search

duty manager jobs in eastleigh central, ham

Complaints Officer

Gritting Operative

Registration Authority Administrator

Fire Door Inspector- 0 hours contract

General Manager

Duty Manager

School Administrator/Receptionist

Assistant RDC Manager

Cargo Yard Manager / Supervisor

Catering Supervisor

Maritime Operations Officer

Reservations and Events Manager

Visitor Experience Assistant

Bar staff / 6147 - The Wagon Works, Eastleigh

Customer Service & Experience Team Leader

Visitor Experience Supervisor

Hotel - Duty Manager

Business Development Manager (Business Telephone Systems Division)

Mozzo Marketing Executive

Sales Advisor

I want to receive the latest job alerts for duty manager in eastleigh central, ham

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