Business Development Manager
Reports to: Group Sales and Marketing Director
Location: Remote with travel into Redditch
Contract: Full-time
Salary: £55,000 - £60,000 + Commission
Join Lodge Security – Where Great Service Happens Even When No One Is Watching
At Lodge, we enhance brand experiences and create safe environments through people who truly care. We are looking for an Area Manager who shares our values and can lead with purpose, build trusted client relationships, and deliver consistently high service standards across multiple sites.
If you are proactive, organised, and driven by the impact of quality—not just task completion—this is a fantastic opportunity to join a fast‑growing, people‑focused organisation.
Role Purpose:
The Business Development Manager is responsible for driving growth, both by expanding existing client relationships and by securing new clients for Lodge.
They lead renewals, shape commercial strategy, identify new opportunities, respond to tenders, and proactively hunt for new business across key sectors. They position Lodge as a strategic partner by understanding client needs, presenting future-focused solutions and working with Marketing to generate targeted campaigns.
The BDM does not run operations or handle day-to-day issues. Instead, they own the commercial narrative — ensuring sustainable, profitable growth that supports Lodge’s long-term ambitions.
A Day in the Life of a Business Development Manager
No two days are alike, but here’s how the rhythm typically feels:
08:30 — Portfolio & Pipeline Review
You check HubSpot to review your existing account pipeline, upcoming renewals and new business prospects. You assess where CSM insights or Ops performance themes create warm openings.
09:15 — Tender & Portal Scan
You log into tender portals and opportunity feeds to identify new contracts entering the market. You shortlist viable opportunities based on sector, scope and capability, and add them to HubSpot.
10:00 — Market Networking & Prospecting
You spend an hour researching target organisations, engaging on LinkedIn, and reaching out to warm prospects. You scan sector news and trigger events that signal security demand.
11:30 — Strategic Client Meeting
You join a senior stakeholder call with an existing client to discuss their future plans — expansion, risk, technology upgrades. You position Lodge’s solutions in a consultative, insight-led way.
13:00 — Lunch Break & Travel
A proper break. Many days include travel for client visits, networking events, exhibitions or industry meetings.
14:30 — QBR (Quarterly Business Review)
You attend a QBR with Ops and the CSM. Ops talk through performance, the CSM presents insight and sentiment, and you cover roadmap, innovation, next-phase planning and service evolution.
16:00 — Proposal or Tender Development
You collaborate with Ops, Finance and CSM to shape proposals, build pricing, and prepare tender submissions. You ensure the commercial model is robust, profitable and aligned with client need.
17:00 — Pipeline Updates & Forecasting
You update HubSpot, tidy your prospect notes, prepare for tomorrow’s prospecting, and ensure all commercial activity is logged accurately.
Key Responsibilities
1. New Business Growth
- Identify, research and qualify new clients across key sectors.
- Monitor tender portals, procurement platforms and market feeds for opportunities.
- Build relationships through networking, social media engagement and industry events.
- Lead tender submissions and ensure proposals are commercially strong and brand aligned.
- Work with Marketing to design and execute targeted outreach campaigns.
2. Growth Within Existing Accounts
- Identify cross-sell and upsell opportunities using CSM insight and QBR intelligence.
- Present future-state solutions to improve safety, efficiency or value.
- Lead commercial conversations that support account expansion.
3. Renewal Management
- Own renewal strategy, ensuring proposals are prepared well ahead of contract end dates.
- Engage senior stakeholders to align value, performance and future requirements.
- Collaborate with Ops and CSM to inform pricing, service design and commercial positioning.
4. Commercial Forecasting & Pipeline Ownership
- Maintain an accurate, up-to-date pipeline in HubSpot.
- Provide reliable forecast reports for leadership.
- Track all tender, proposal, and commercial activity with full visibility.
5. Strategic Client Engagement
- Build strong relationships with senior decision-makers across your portfolio.
- Participate in QBRs and high-level reviews to discuss long-term needs.
- Position Lodge as a consultative, solutions-led partner.
6. Cross-Functional Collaboration
- Work closely with Operations to check feasibility and operational impact.
- Work with CSMs to understand sentiment, account risks and emerging needs.
- Partner with Marketing to support outbound campaigns, events and content.
What This Role Does NOT Own
- Daily operational issues, service delivery or incident response
- Officer management, rotas, performance or staffing
- Complaint handling or service communication
- Monthly review delivery (BD attends only the strategic component)
- Analytics, crime intelligence or data production
- HR, internal policy or operational process ownership
Personal Profile
Experience
- 5+ years in business development, B2B sales or strategic account growth
- Experience in security, FM, MSP or operational services (preferred)
- Proven success in tendering, contracting and closing commercial deals
- Confident working across the full sales cycle, from prospecting to negotiation
Skills
- Strong commercial judgement and financial awareness
- Excellent written and verbal communication skills
- Skilled at consultative selling, positioning and strategic questioning
- Able to lead tender processes and coordinate internal stakeholders
- High-level presentation capability for boards and senior executives
- CRM proficiency (HubSpot preferred)
Personal Qualities
- Credible, consultative and trusted by clients
- Goal-oriented but relationship-driven
- Organised, proactive and comfortable managing competing priorities
- Calm, confident and able to influence senior decision-makers
- Aligns with Lodge values: human, collaborative, honest and focused on long-term impact
Quarterly Success Measures
Success Measure Target
1. New Business Revenue HubSpot £250k
2. Tender Conversion Rate HubSpot ≥ 30%
3. Renewal Success HubSpot ≥ 90% retained
4. Existing Account Growth HubSpot ≥ 10% YoY
5. Forecast Accuracy HubSpot ≥ 80% accuracy
6. Number of Qualified New Opportunities HubSpot ≥ 6 per quarter
7. Strategic Meeting Attendance Calendar 100% of required QBRs
8. Proposal Quality Score Internal review > 4.5/5
9. BD–CS Collaboration Score Cognito > 4.5/5
10. BD–Ops Alignment Score Cognito > 4.5/5
Pay: £55,000.00-£60,000.00 per year
Benefits:
Application question(s):
- What is your postcode?
- Do you Business Development Experience?
Work Location: In person
