Customer experience lead Work, Jobs in Edinburgh, Sct (with Salaries)

International Market Lead, Middle East
National Westminster Bank PLC —Edinburgh
- From £27,090 a year
- Full-time
- Hybrid work
- Hotel
- Travel
- Banking
- Annual leave
Team Lead
The Wise Group —Edinburgh
- £29,077 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
- Leadership
Customer Service Specialist
Vegware —Edinburgh
- £27,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance programme
- Flexible schedule
Quick apply
1d
Register Your Interest Facilities Services Opportunities Various Locations!
Sodexo —Edinburgh
- Full-time
- Hospitality
- Management
- Customer service
- Employee assistance programme
Quick apply
9d
Faculties Coordinator (x2 vacancies)
The Royal College of Surgeons of Edinburgh —Edinburgh
- £25,914 a year
- Call to connect
- Microsoft Excel
- SharePoint
- Café
- Annual leave
Quick apply
11d
Investigations Operations Leader
Department for Work and Pensions —Livingston
- £38,772 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Human resources
- Annual leave
- Employee assistance programme
11d
Conference & Meetings Operations Manager
Elior UK —Edinburgh
- £36,000 a year
- Full-time
- Hospitality
- Continuous improvement
- Team management
Quick apply
12d
Compliance & Performance Manager
Equans —Edinburgh
- Full-time
- Microsoft Office
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
Responsible AI Enablement Lead
Lloyds Banking Group —Edinburgh
- £92,701 - £110,000 a year
- Full-time
- Hybrid work
- Doctoral degree
- Financial services
- AI
4d
Business Development Manager (BDM) - Edinburgh - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Edinburgh
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Governance Risk and Compliance Analyst
Tesco Insurance —Edinburgh
- £54,600 - £65,520 a year
- Full-time
- Hybrid work
- No degree
- Travel
- IT
- Employee discount
3d
Customer Field Team Leader
CityFibre —Edinburgh
- Full-time
- Hybrid work
- Travel
- Leadership
- Annual leave
Quick apply
Venture Creation Lead
University of Edinburgh —Edinburgh
- Full-time
- SharePoint
- Annual leave
9d
Account Coordinator Team Lead (PC&B)
Berlin Packaging —Edinburgh
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Salesforce
10d
Operational Officer
Companies House —Edinburgh
- £26,452 a year
- Part-time
- Hybrid work
- No experience needed
- Presentation skills
- Communication skills
Applicant Experience & Conversion Officer (UK) , 12 months fixed term
Edinburgh Napier University —Sighthill
- £31,236 - £37,694 a year
- Full-time
- CRM software
- University
- Communication skills
- Annual leave
5d
Customer Experience Cloud & AI SME
MaxAccelerate —Edinburgh
- Salesforce
- Analysis skills
- Machine learning
Quick apply
Customer and Trading Manager - Nightshift
Sainsbury's —Loanhead
- From £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
Operations delivery lead - Pension
SECCL —Edinburgh
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Leadership
- Tax experience
- Employee discount
Shift Station Manager
Network Rail —Edinburgh
- £43,588 - £53,167 a year
- Full-time
- Management
- Customer service
- IT
- Annual leave
- Employee discount
9d

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International Market Lead, Middle East

National Westminster Bank PLC -
Edinburgh

Apply Now

Job details

Permanent | Full-time
From £27,090 a year

Benefits

Annual leave
Company pension
Transport links
On-site parking

Qualifications

Arabic
Banking

Full job description

Location Edinburgh, United Kingdom

Job typePermanent | Contract typeFull Time

Remote / On-site Hybrid

You’ll spend some of your time at home, working with your team digitally. You’ll also regularly work at your office or hub to collaborate with your colleagues.

Senior Manager

This is a general indication and doesn’t always reflect day-to-day responsibilities. Check the job description for full details.

#R-00279019

Job description

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as an International Market Lead, Middle East

In this high-profile role, you’ll act as the figurehead for the Coutts Middle East market, responsible for its growth, performance, and strategic presence
You’ll have the chance to create meaningful impact by driving exceptional private banking and wealth management outcomes for international wealth-creating clients from the region
You’ll have the opportunity to build a sustainable franchise by leading people, relationships, and strategy to drive outstanding outcomes for internationally connected clients

What you'll do

As an International Market Lead for the Coutts Middle East market, you’ll be responsible for delivering the regional market strategy and overall performance. This will include making strong commercial decisions, developing robust growth cases, and converting opportunities into scalable business results. You’ll also act as Coutts’ senior commercial ambassador in the region, establishing and growing Ultra High Net Worth (UHNW) and High Net Worth (HNW) client relationships, building deep networks across intermediaries and influencers, and maintaining a strong in-market presence through extensive travel and senior engagement.

Moreover, you’ll provide inspiring, culturally aware leadership to market-aligned colleagues, actively sales-managing performance and ensuring proposition alignment with regional expectations and regulatory requirements, while building capability, confidence, and disciplined execution. Alongside this, you’ll act as a prominent senior ambassador for the business in both the Middle East and the UK, developing and deepening direct client relationships, strengthening intermediary and referral networks, and maximising international connectivity and cross‑border referrals.

You’ll also be:

Building market presence and credibility through travel, senior networking, and active engagement in regional business communities, forums, and events across priority Middle Eastern jurisdictions
Leading the Middle East market to deliver high-quality client outcomes and achieve financial, customer, risk, and people objectives across the balanced scorecard
Driving financial performance through revenue growth, margin discipline, client acquisition, and cost management, ensuring strong commercial decision making translates into long-term franchise value
Shaping and evolving the Middle East client proposition to deliver culturally aligned, competitive, and relevant solutions for complex, internationally connected UHNW and HNW clients
Building and leading a high-performing team, developing colleagues, supporting succession planning, and embedding regular performance, development, and feedback cycles
Role modelling strong risk management across cross-border activity, complex client structures, and financial crime risk, working with Risk and Control functions to manage and mitigate market risks
Collaborating across internal markets, functions, and international teams to drive market growth and ensure the Middle East market is fully integrated within the broader international and bank strategy

The skills you'll need

We’re looking for someone with extensive senior leadership experience in international private banking or wealth management, with a proven ability to build and scale a market or franchise from an early or under‑developed position. You’ll also bring a demonstrable track record of leading market entry or early‑stage growth, including strategy delivery, building teams, and establishing sustainable commercial and operating models.

Moreover, you’ll need to have substantial, hands‑on experience leading relationships with UHNW and HNW Middle Eastern clients, with strong origination credentials and a consistent record of new client acquisition. Alongside this, you’ll have to bring a strong understanding of Gulf Cooperation Council (GCC) business culture, family and ownership structures, succession dynamics, wealth sources, and regional investment behaviours, applying this effectively in client engagement and decision‑making.

You’ll also need:

A robust working knowledge of cross‑border wealth structuring, lending solutions, and the regulatory considerations impacting Middle Eastern clients and internationally connected wealth
A strong leadership presence, with the ability to influence senior clients, intermediaries, and internal stakeholders, underpinned by high cultural intelligence, sound judgement, and empathy
A proven ability to lead successfully in relationship‑driven, complex, and ambiguous environments where outcomes are influenced rather than directly controlled
Arabic language capability or significant experience working in Arabic‑speaking environments, combined with a track record of leading through periods of market entry, expansion, or transformation

Your benefits breakdown

Here’s a quick look at what your pay package and annual leave could look like if you get accepted for the role. We have a wide range of benefits to support you in your working life and beyond.

Tap each segment for details.

Your pay package

100% Base pay This is your base pay package that you take home every month.

+10% Pension funding This is monthly funding paid towards your pension.

up to +10% Benefit funding This is monthly funding paid towards a range of benefits you can choose from.

Your leave allowance

30 days Annual leave You’ll also have the opportunity to purchase up to 5 additional days off.

3 days Volunteering Take time off to support the causes you’re passionate about.

3 days Training Take time to build the skills you need to grow your career.

Total rewards package

Welcome to our Gogarburn hub

Set in large grounds including beautiful woodland, Gogarburn offers a conference centre, a business school with hotel bedrooms, a restaurant, relaxing zen gardens, onsite parking, and excellent transport links.

Key facts:

Surrounded by 85 acres of woodland
Our carparks provide electric vehicle charging
Opened in 2005

Apply Now

Refine Your Search

customer experience lead jobs in edinburgh, sct

International Market Lead, Middle East

Team Lead

Customer Service Specialist

Register Your Interest Facilities Services Opportunities Various Locations!

Faculties Coordinator (x2 vacancies)

Investigations Operations Leader

Conference & Meetings Operations Manager

Compliance & Performance Manager

Responsible AI Enablement Lead

Business Development Manager (BDM) - Edinburgh - Circa 41k Basic - 53k OTE Uncapped

Governance Risk and Compliance Analyst

Customer Field Team Leader

Venture Creation Lead

Account Coordinator Team Lead (PC&B)

Operational Officer

Applicant Experience & Conversion Officer (UK) , 12 months fixed term

Customer Experience Cloud & AI SME

Customer and Trading Manager - Nightshift

Operations delivery lead - Pension

Shift Station Manager

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