Hotel front office manager Work, Jobs in Edinburgh, Sct (with Salaries)

Guest Service Manager
Edinburgh Portobello Hotel Limited —Edinburgh
- £13.25 an hour
- Full-time
- Hotel
- Front desk
- In-person
Quick apply
20h
Front Office Supervisor
YOTEL Edinburgh —Edinburgh
- £14.26 an hour
- Full-time
- Hotel
- Front desk
- Referral programme
Quick apply
6d
Reception Manager
Hilton Edinburgh Carlton —Edinburgh
- Weekend availability
- Hotel
- Front desk
- Leadership
- Free parking
- Employee assistance programme
Quick apply
Front Office Supervisor
voco Edinburgh Royal Terrace —Edinburgh
- £28,851.68 a year
- Full-time
- Front desk
- Communication skills
- Employee discount
- Referral programme
Quick apply
13d
Front Desk Night Manager
Virgin Hotels —Edinburgh
- Full-time
- Computer literacy
- English
- Hotel
- Annual leave
- Employee assistance programme
Quick apply
3d
Reservations Co-ordinator
The Bruntsfield Hotel —Edinburgh
- £12.71 an hour
- Full-time
- Hotel
- Travel
- Organisational skills
- Employee discount
Operations Manager (Assistant Captain) - Moxy Edinburgh Airport
Hotel Co 51 —Edinburgh
- Full-time
- Bar
- English
- Hotel
- Employee discount
Quick apply
7d
Front Office Night Supervisor
The Balmoral —Edinburgh
- £27,000 - £32,000 a year
- Weekend availability
- Hotel
- Front desk
- Communication skills
- Employee assistance programme
- Employee discount
Receptionist (f/m/d)
MEININGER Hotels Group —Edinburgh
- Weekend availability
- English
- Hotel
- Front desk
- Language training provided
- Employee discount
Quick apply
Reception Supervisor
DoubleTree by Hilton Edinburgh City Centre —Edinburgh
- £28,337.92 a year
- Full-time
- Hotel
- Front desk
- Restaurant
- Employee discount
- Referral programme
Quick apply
Receptionist
The Bruntsfield Hotel —Edinburgh
- £12.71 an hour
- 8 hour shift
- Hotel
- Travel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
5d
Graduate Manager
Doubletree by Hilton Edinburgh Airport —Newbridge
- Full-time
- Bar
- Hotel
- Guest services
- Free parking
- Employee assistance programme
Quick apply
Receptionist - Part-Time (f/m/d)
MEININGER Hotels Group —Edinburgh
- Part-time
- English
- Hotel
- Front desk
- Language training provided
- Employee discount
Quick apply
Assistant Night Manager
AccorHotel —Edinburgh
- Night shift
- Hotel
- Life insurance
Quick apply
5d
Trainee Assistant Manager - Hotel
Cardrona Hotel Golf & Spa —Peebles
- £13.50 an hour
- Weekend availability
- English
- Hotel
- Team management
Quick apply
Assistant Night Manager
The Caledonian Edinburgh —Edinburgh
- From £45 a day
- Full-time
- Hotel
- Communication skills
- Annual leave
Quick apply
11d
Night Receptionist- Part-Time (f/m/d)
MEININGER Hotels Group —Edinburgh
- Part-time
- English
- Hotel
- Front desk
- Language training provided
- Employee discount
Quick apply

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Guest Service Manager

Edinburgh Portobello Hotel Limited
Edinburgh

Quick apply

Job details

Full-time
£13.25 an hour
20 hours ago

Qualifications

Guest relations
Complaint handling
Accommodation booking
Front desk
Customer interaction
Cash handling
Hotel front office operations
Hotel experience

Full job description

Main Responsibilities and Duties:

1. To undertake front-of-house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.

2. To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.

3. To deal with guest requests to ensure a comfortable and pleasant stay.

4. To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.

5. To be responsible for accurate and efficient accounts and guest billing processes.

6. To assist in always keeping the hotel reception area clean and tidy.

7. To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.

8. To administer all routes of reservations to ensure that room bookings are made and recorded accurately

9. To ensure that all reservations and cancellations are processed efficiently.

10.To keep up to date with room prices and special offers to provide accurate information to guests.

11. To report any maintenance, breakage, or cleanliness problems to the relevant manager.

12. To administer the general petty cash system and float in an accurate manner.

13. To undertake all training as required (e.g., first aid, health and safety, customer service).

14. To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire.

15. To undertake any other ad-hoc duties (bar and restaurant work) relevant to the post as and when required.

16. Balance cash drawers and record receipts.

17. Familiarize yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have.

18. Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures.
19. Assist in the set up and preparation and provide service duties for functions and required.

Pay: £13.25 per hour

Work Location: In person

Quick apply

Refine Your Search

hotel front office manager jobs in edinburgh, sct

Guest Service Manager

Front Office Supervisor

Reception Manager

Front Office Supervisor

Front Desk Night Manager

Reservations Co-ordinator

Operations Manager (Assistant Captain) - Moxy Edinburgh Airport

Front Office Night Supervisor

Receptionist (f/m/d)

Reception Supervisor

Receptionist

Graduate Manager

Receptionist - Part-Time (f/m/d)

Assistant Night Manager

Trainee Assistant Manager - Hotel

Assistant Night Manager

Night Receptionist- Part-Time (f/m/d)

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