Senior driver Work, Jobs in Edinburgh, Sct (with Salaries)

Complaints Experience & Journey Lead
National Westminster Bank PLC —Edinburgh
- £61,000 - £91,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Hotel
- Financial services
- Annual leave
2d
Delivery & Installation Driver 7.5T
The Sofa Delivery Company —Edinburgh
- £15.37 an hour
- Full-time
- Time management
- Annual leave
- Employee discount
Quick apply
12d
Senior Hub Developer
Ember —Edinburgh
- £55,000 - £75,000 a year
- Full-time
- Flexible schedule
Quick apply
8d
Edinburgh Festival Fringe Advertisement Installation Team (driver positions)
Out Of Hand —Edinburgh
- £14 an hour
- Overtime
- Driving
- Organisational skills
- Warehouse experience
Quick apply
Senior Manager - Reporting, RCA & Operational Efficiency
Lloyds Banking Group —Edinburgh
- £78,098 - £91,880 a year
- Full-time
- Hybrid work
9d
Senior Surveyor
Acteon Group Ltd. —Edinburgh
- Microsoft Excel
- Bachelor's degree
- No degree
Digital Forensics, Comms Data & CCTV Manager
Fair Work Agency —Edinburgh
- £42,391 - £46,465 a year
- Full-time
- Hybrid work
- Presentation skills
- Team management
- IT
- Annual leave
- Sick pay
14d
Senior Floor Manager
JDSPORTS —Edinburgh
- Full-time
- Management
- Merchandising
- Supervising experience
- Employee discount
Quick apply
13d
Senior Transport Planner
Pell Frischmann —Edinburgh
- Full-time
- Hybrid work
- Engineering
- Mentoring
- Agile
Manager, Operational Risk Capital
Lloyds Banking Group —Edinburgh
- £67,023 - £81,900 a year
- Full-time
- Hybrid work
- Communication skills
5d
Faculties Development Manager
The Royal College of Surgeons of Edinburgh —Edinburgh
- £35,690 - £44,631 a year
- Call to connect
- AI
- Café
- Annual leave
Quick apply
1d
Senior Service Lead
Real Life Options —Dunfermline
- £29,954.47 a year
- Weekend availability
- Mentoring
- Care plans
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Senior Project Manager - Finance
M&G plc —Edinburgh
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Organisational skills
- Annual leave
Vehicle Examiner - Murrayburn Depot
City of Edinburgh Council —Edinburgh
- £34,452 - £40,501 a year
- Driving
- Communication skills
14d
Surveyor
Acteon Group Ltd. —Edinburgh
- AutoCAD
- Bachelor's degree
- No degree
Head of Bids
Hymans Robertson LLP —Edinburgh
- Full-time
- Hybrid work
- Communication skills
Quick apply
12d
Field test Manager
Sports Labs Ltd —Livingston
- Full-time
- Management
- Sales
- Microsoft Office
- Free parking
Quick apply
15h
Trainee 7.5T Delivery & Installation Driver
The Sofa Delivery Company —Edinburgh
- £27,104 - £31,464 a year
- Driving
- Communication skills
- School
Quick apply
2d
Senior Commercial Analyst - Cards Existing Customer
Barclays —Edinburgh
- Engineering
- SQL
- Analysis skills
Senior Sales Engineer (Security)
N-able —Edinburgh
- Full-time
- Hybrid work
- Sales
- Project management
- Employee stock purchase plan
- Annual leave

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Complaints Experience & Journey Lead

National Westminster Bank PLC -
Edinburgh

Apply Now

Job details

Permanent | Full-time
£61,000 - £91,500 a year
2 days ago

Benefits

Annual leave
Transport links
On-site parking

Qualifications

Data analysis skills
Financial services
Root cause analysis

Full job description

Location Edinburgh, United Kingdom

Salary £61,000 – £91,500

Job typePermanent | Contract typeFull Time

Remote / On-site Hybrid

You’ll spend some of your time at home, working with your team digitally. You’ll also regularly work at your office or hub to collaborate with your colleagues.

Managerial / Technical Lead

This is a general indication and doesn’t always reflect day-to-day responsibilities. Check the job description for full details.

#R-00280571

Job description

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Complaints Experience & Journey Lead

This is a rewarding opportunity to lead high-performing teams and create a culture focused on continuously improving customer and colleague experiences
You’ll own the end-to-end complaints journey, setting the strategy and acting as the custodian of customer and colleague outcomes
You'll be the voice of the complaints experience, with the scope to influence change at scale across the complaints ecosystem

What you’ll do

As our Complaints Experience & Journey Lead, you’ll own and shape the end-to-end complaints experience, driving insight-led transformation, journey redesign and continuous improvement. You'll use customer, colleague and complaints insight to identify pain points, remove friction and improve outcomes across the complaints journey.

You’ll deliver strong performance while balancing customer, colleague, commercial and regulatory priorities. Acting as a champion for the complaints experience, you'll help ensure decisions and improvement activity are focused on delivering fair, consistent and effective outcomes.

You’ll also be:

Driving root cause analysis and complaints insight, using data to identify themes, uncover drivers and prioritise improvement activity
Turning insight into action by working with senior leaders and journey owners to deliver sustainable improvements
Setting and prioritising the complaints improvement agenda, aligning investment and resources to the greatest customer, colleague and business opportunities
Leading training, competence and capability development, making sure the right skills, tools and frameworks support a high-quality complaints experience
Coaching and empowering Complaints Journey Managers to monitor performance, identify opportunities and deliver measurable improvements across the journey
Championing customer and colleague needs by reducing effort, removing friction and improving complaints outcomes end to end

The skills you'll need

To succeed in this role, you’ll bring a strong understanding of the Financial Services sector, alongside deep expertise in complaints, customer journeys and the regulatory environment. You’ll be passionate about understanding customer and colleague experiences, using insight to shape strategy, driving meaningful change and improve outcomes at scale.

We’ll expect you to have strong expertise in complaints insight, data analysis and root cause methodologies, turning insight into measurable improvements through targeted journey and process enhancements.

You’ll also need:

Experience working across business, product and functional teams to deliver sustainable change
Experience leading end-to-end complaints, customer experience or journey transformation at scale
A proven track record of identifying customer and colleague pain points and delivering sustainable solutions
Experience embedding training, competence and capability frameworks within a regulated environment
Proven ability to drive customer-centric change across processes, systems and colleague experience
The ability to simplify complex challenges and competing priorities, turning them into clear and actionable strategies

Your benefits breakdown

Here’s a quick look at what your pay package and annual leave could look like if you get accepted for the role. We have a wide range of benefits to support you in your working life and beyond.

Please note, the presented benefits packages are based on the minimum base salary.

Tap each segment for details.

Your pay package

Your leave allowance

30 days Annual leave You’ll also have the opportunity to purchase up to 5 additional days off.

3 days Volunteering Take time off to support the causes you’re passionate about.

3 days Training Take time to build the skills you need to grow your career.

Total rewards package

Welcome to our Gogarburn hub

Set in large grounds including beautiful woodland, Gogarburn offers a conference centre, a business school with hotel bedrooms, a restaurant, relaxing zen gardens, onsite parking, and excellent transport links.

Key facts:

Surrounded by 85 acres of woodland
Our carparks provide electric vehicle charging
Opened in 2005

Apply Now

Refine Your Search

senior driver jobs in edinburgh, sct

Complaints Experience & Journey Lead

Delivery & Installation Driver 7.5T

Senior Hub Developer

Edinburgh Festival Fringe Advertisement Installation Team (driver positions)

Senior Manager - Reporting, RCA & Operational Efficiency

Senior Surveyor

Digital Forensics, Comms Data & CCTV Manager

Senior Floor Manager

Senior Transport Planner

Manager, Operational Risk Capital

Faculties Development Manager

Senior Service Lead

Senior Project Manager - Finance

Vehicle Examiner - Murrayburn Depot

Surveyor

Head of Bids

Field test Manager

Trainee 7.5T Delivery & Installation Driver

Senior Commercial Analyst - Cards Existing Customer

Senior Sales Engineer (Security)

I want to receive the latest job alerts for senior driver in edinburgh, sct

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What you’ll do

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Your benefits breakdown

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Your leave allowance

Total rewards package

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