Front Desk Associate
WeWork —Edinburgh
- Full-time
- Hospitality
- Bar
- Customer service
Recruitment and Admissions Administrator (Permanent)
Edinburgh College —Edinburgh
- £28,726 - £30,162 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
7d
Business Support
The Scottish Government —Edinburgh
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
4d
Team Lead, Enterprise Service Desk
ABACUS —Edinburgh
- Customer service
- Windows
- Bachelor's degree
- Annual leave
- Employee discount
Quick apply
Customer Care Coordinator
Public Library of Science —Edinburgh
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Front-Desk Assistant - 4 days a week (f/m/x)
Joivy —Edinburgh
- £21,200 a month
- Part-time
- Hospitality
- Customer service
- English
Quick apply
16h
Duty Manager
The Roseate Edinburgh —Edinburgh
- £31,000 a year
- Weekend availability
- Hospitality
- Hotel
- Supervising experience
Quick apply
IT Service Desk Analyst - Edinburgh
Anderson Strathern —Edinburgh
- Windows
- Microsoft Office
- Continuous improvement
11d
Policy Officer
Children First —Edinburgh
- £30,602 - £35,778 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
12d
Night Porter
HandPickedHotels —Edinburgh
- From £14 an hour
- Weekend availability
- Bar
- Microsoft Office
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Chiropractic Assistant/Front Desk
Alumme Chiropractic —Edinburgh
- £13.50 an hour
- Full-time
- Administrative experience
- In-person
- Communication skills
- Paid training
- Health & wellbeing programme
Quick apply
2d
Flight Crew (Part-Time)
Ninja Kidz Action Park Edinburgh —Edinburgh
- £8.00 - £12.71 an hour
- Part-time
- Management
- First Aid Certification
- IT
- Employee discount
Quick apply
19h
Office & Operations Coordinator
OAKMONT JOINERY & PROPERTY DEVELOPMENT —Edinburgh
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Administrative experience
- Business development
- Free parking
Quick apply
3d
Assistant IT Analyst - Service Desk & Desktop Services
East Lothian Council —Haddington
- £16.70 - £17.84 an hour
- Call to connect
- Microsoft Excel
- Microsoft Office
- Administrative experience
12d
Workplace Corporate Receptionist
Mitie —Edinburgh
- £14.12 an hour
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
ICT Technician
National Museums Scotland —Edinburgh
- £30,496 - £32,743 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
8d
Assistant Private Secretary to the Advocate General
Ministry of Justice —Edinburgh
- £30,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
11d
EUC Engineer
CGI —Edinburgh
- Full-time
- Customer service
- Windows
- Communication skills
Quick apply
Employability Career Development Officer
NHS Scotland —Kirkcaldy
- £34,544 - £43,039 a year
8d
Policy Officer - Scotland and Northern Ireland
Blood Cancer UK —Edinburgh
- £36,000 - £40,000 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
- Communication skills
- Annual leave
Quick apply
6d

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Front Desk Associate

WeWork -
Edinburgh

Apply Now

Job details

Full-time

Qualifications

Hospitality
Customer service
Computer skills
Communication skills

Full job description

About Us

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work.

About the Opportunity

As a Front Desk Associate, you’ll be the heart and “face” of WeWork’s hospitality team as the primary point of contact for our members and guests! While no one day will look exactly the same, you will report to one of WeWork’s beautiful locations on weekdays only to support the Community Management team.

Depending on the location you are assigned, you’ll either work with a variety of members from different backgrounds and industries, or focus your efforts on one of our Enterprise clients. Employees supporting our Enterprise locations may have different holidays, technical systems, operational and relationship requirements, and property management responsibilities than employees in our Classic locations.

Your work, which will include but not be limited to the duties listed below, will help WeWork to achieve the following:

Create a welcoming community environment for our members and guests (and sometimes their pets!) by greeting all who enter our spaces warmly.
Make members and guests feel known and cared for by proactively learning their names, answering their questions, and addressing their needs or concerns.
Support the Community Management team with maintaining the front desk operations throughout the day including mail and package handling.
Help ensure your building is fully operational and make adjustments when needed.
Take direction from the Community Associate, Community Lead and the Community Manager to support the Community Team as necessary.
Be an expert in WeWork products and services and appropriately promote WeWork-provided service offerings to our members and guests.
All of this while illustrating WeWork’s core values and working towards achieving our mission.

In this role, you’ll be responsible for the following areas:

Front Desk Management

Greet all members and guests with a warm and welcoming demeanor.
Cover the front desk during the building’s set business hours and be an on-site point of contact for members, located at the Community Bar.
Ensure visiting guests are registered and checked in and in accordance with WeWork’s guest policies.
Provide orientation of our spaces and relevant information to ensure all first-time visitors and guests feel welcome and supported.
Support with issuing and collect keys from members and guests as needed.
Keep the front desk clean, organized and free of clutter at all times.
Notify members of any food deliveries and packages.

Member Engagement

Learn the names of members and guests and get to know their businesses with the goal of building relationships in order to facilitate the sense of Community that WeWork is known for.
Keep track of relevant member notes and information in WeWork systems.
Answer questions from members and guests knowledgeably and be able to offer appropriate WeWork products and solutions to support where relevant.
Identify opportunities to celebrate members’ successes and milestones.
Know and be able to explain WeWork policies and procedures to members and guests.
Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc.

Building Operations and Management

Assist with the handling mail and packages throughout the day including receiving, processing, sorting and organizing.
Know and be able to explain WeWork policies and procedures around mail and mailroom.
Monitor our spaces and make adjustments when needed, for example, picking up rubbish, resetting chairs, and straightening pillows.
Help maintain building amenities throughout the day, for example, restocking of the Community treat bowl, keycards, printers, etc.
Respond to emergencies and incidents promptly and appropriately, escalating and recording as needed.

About You

We’d love to hear from you if you meet the qualifications below:

You’re a people-person—you enjoy meeting new people from all walks of life
In-person interactions energize you and you have outstanding interpersonal skills
You feel comfortable and confident being the face of the brand
Helping others gives you a sense of accomplishment
You work well in a team and can roll up your sleeves to help when needed
You’re able to multitask while always prioritizing the member experience
You’ve worked in hospitality / retail or customer service before which is preferred but not required
You have strong verbal and written communication skills
You are comfortable with and proficient in basic computer skills
You demonstrate and value integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion
You show a passion and understanding of WeWork’s mission and values
You have a secondary school certificate which is preferred but not required

Life at WeWork

Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a community that embraces and inspires you—because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups , or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.

Apply Now

Refine Your Search

service desk support jobs in edinburgh, sct

Front Desk Associate

Recruitment and Admissions Administrator (Permanent)

Business Support

Team Lead, Enterprise Service Desk

Customer Care Coordinator

Front-Desk Assistant - 4 days a week (f/m/x)

Duty Manager

IT Service Desk Analyst - Edinburgh

Policy Officer

Night Porter

Chiropractic Assistant/Front Desk

Flight Crew (Part-Time)

Office & Operations Coordinator

Assistant IT Analyst - Service Desk & Desktop Services

Workplace Corporate Receptionist

ICT Technician

Assistant Private Secretary to the Advocate General

EUC Engineer

Employability Career Development Officer

Policy Officer - Scotland and Northern Ireland

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