Telephone customer service Work, Jobs in Edinburgh (with Salaries)

Customer Services Officer
The Scottish Government —Edinburgh
- Full-time
- Research
- Presentation skills
- Front desk
Customer Services Officer
Scottish Government —Edinburgh
- £27,164 - £30,281 a year
- Full-time
- Research
- Presentation skills
- Front desk
Customer Service Advisor
The Wheatley Group —Edinburgh
- £32,458 - £35,620 a year
- Temporary
- Computer literacy
- Communication skills
- Employee assistance programme
4d
Travel Money Advisor
Currency Exchange Corporation Ltd —Edinburgh
- £13.23 an hour
- Overtime
- Financial services
- In-person
- Cash handling
Quick apply
3d
Customer Service Advisor
Midlothian Council —Dalkeith
- £30,619 - £31,783 a year
- Call to connect
- Communication skills
2d
Customer Service Coordinator & Admin (Automotive)
Keith Elgin Motor Engineers —Edinburgh
- Up to £33,500 a year
- Full-time
- Microsoft Office
- Organisational skills
- Front desk
- Free parking
- Employee discount
Quick apply
4d
Receptionist/Administration
SENECA MEDICAL GROUP —Edinburgh
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
Guest Service Agent (flexible)
Mansley Serviced Apartments —Edinburgh
- £13.52 an hour
- Weekend availability
- Hospitality
- English
- In-person
Quick apply
3d
Front of House Ambassador/Reception
Pain Free Dentistry Group —Edinburgh
- £26,767.26 a year
- Full-time
- Microsoft Office
- Hotel
- Organisational skills
- Paid training
- Employee discount
Quick apply
5d
Customer Service Centre Agent
Carrier —Livingston
- £24,785 - £49,420 a year
- Full-time
- Computer literacy
- Organisational skills
- Communication skills
- Sick pay
Customer Service Advisor
Parsley Box —Edinburgh
- £26,200 a year
- Part-time
- Hybrid work
- CRM software
- School
- Time management
- Annual leave
- Employee discount
Quick apply
Event support / Co-ordinator
Edinburgh Training & Conference Venue —Edinburgh
- From £13.45 an hour
- Full-time
- CRM software
- Google Suite
- Front desk
Quick apply
12d
Member Services Officer - 6 Month Part Time FTC
Capital Credit Union —Edinburgh
- £13,655 a year
- Part-time
- Customer service
- Basic maths
- Financial services
- Work from home
- Sick pay
Quick apply
Administration Support Assistant
The garage conversion company —Loanhead
- £12.71 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
Quick apply
Customer Service Operator
Farmer Autocare —Edinburgh
- £26,000 - £30,000 a year
- Full-time
- In-person
- Communication skills
- Employee discount
Quick apply
Travel Sales Concierge
Flavours Holidays —Edinburgh
- £28,000 a year
- Part-time
- CRM software
- Google Suite
- Customer service
- Health & wellbeing programme
Quick apply
4d
Customer Care Assistant
Midlothian Council —Bonnyrigg
- £29,191 - £30,187 a year
- Call to connect
- Word processing
- Computer literacy
- Microsoft Office
- Annual leave
3d
Welcome Host
Genting —Edinburgh
- £26,726 a year
- Weekend availability
- Computer literacy
- Front desk
- Computer skills
- Employee assistance programme
Quick apply
12d
Experienced Administrator - Customer Services
Boxergy —Newbridge
- Full-time
- Hybrid work
- Administrative experience
Patient Care Advisor (Receptionist)
Leith Links Medical Group —Edinburgh
- £13.86 - £15.05 an hour
- Full-time
- Computer literacy
- GP surgery experience
- Microsoft Office
Quick apply
6d

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telephone customer service jobs near edinburgh

Customer Services Officer

The Scottish Government -
Edinburgh

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Job details

Full-time

Qualifications

Record keeping
Customer service call handling
Inbound customer enquiry call handling
Scanning
Research
Presentation skills
Decision making
Client services
Front desk
Document archiving
Computer skills
Customer interaction

Full job description

Are you a good communicator with experience in customer service? Do you have the confidence to advise and influence colleagues and stakeholders at all levels? If the answers to the above are yes, then this opportunity could be for you.

Working within the Customer Services, Operations and Archives Directorate at the National Records of Scotland (NRS), we are looking for Customer Services Officers to help, advise and support our customers in accessing information, records and historical archives.

As part of a team, you will work onsite to help our customers front of house in a variety of ways, including providing one to one assistance in technology use, retrieving records, scanning and ensuring our records are accessible. Additionally, you will process entries to our public registration records and answer telephone and e-mail enquiries.

Responsibilities

Main duties will include, for which full training will be given:

Assisting customers in our onsite search rooms, providing help, support and guidance, including supporting customers with family history research.
Operating our digital registration service software required to run registration services.
Assisting with retrieving, indexing and scanning of records, quality assuring standard of information presented online and ensure records are correct and hold full information.
Create and process changes to public registration records accurately and issue certificates as required.
Answering phones, emails and written requests from members of the public, registrars and other stakeholders with regards to all aspects of NRS.
Processing orders and managing payments for NRS Services
In line with organisational priorities and needs, work as part of a flexible team to perform other tasks and provide support to other teams, departments and individuals within NRS as required.

About us

National Records of Scotland (NRS) is Scotland’s record keeper. Our purpose is to collect, preserve and produce information about Scotland's people and history and make it available to inform current and future generations. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.

NRS is a Non-Ministerial Department of the Scottish Government observing the Civil Service Code and our staff are part UK Civil Service , working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.

We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer .

As part of the UK Civil Service, we uphold the Civil Service Nationality Rules .

Working pattern

Our standard hours are 35 hours per week, these roles require on site working . If you have specific questions about the role you are applying for, please contact us.

Security checks

Successful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed. BPSS is comprised of four main pre-employment checks – Identity, Right to work, Employment History and a Criminal Record check (unspent convictions).

You can find out more about BPSS on the UK Government website , or read about the different levels of security checks in our Candidate Guide .

Equality statement

We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.

Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.

Further information

Find out more about our organisation, what we offer staff members and how to apply on our Careers Website .

Read our Candidate Guide for further information on our recruitment and application processes.

For more information on the role, please contact [email protected] and [email protected]

Apply before: 19/08/2026 (23:59)

Success profile

Success profiles are specific to each job and they include the mix of behaviours, experience and technical criteria (if applicable) that candidates will be assessed on.

Technical / Professional Skills:

1. Connections and communication, Level - Awareness

2. Adaptability to change, Level - Awareness

3. Delivery and decision making at speed, Level - Awareness

You can find out more about the skills required, here: ODP Professional Skills Framework - Operational Delivery Profession

Experience

Experience of communicating complex information clearly and effectively, with the ability to provide accurate explanations and guidance to customers in an understandable and customer-focused manner.

Behaviours:

Managing a quality service – Level 1

You can find out more about Success Profiles Behaviours Here

How to apply

Apply online, providing a CV and supporting statement (of no more than 750 words) providing evidence of how you meet the behaviours, experience and technical skills listed in the Success Profile above. Both the CV and the supporting statement provided will be assessed against the criteria for the role.

Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.

Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.

Vacancy closes at 23:59 on Wednesday 19 August.

If invited for further assessment, this will consist of an interview and presentation

Assessments are scheduled for w/c 7 th September, however this may be subject to change.

Sponsorship

Skilled Worker sponsorship is not available for this role. As a result, we are unable to appoint candidates who require Skilled Worker sponsorship now or in the future. Applicants must have an existing and ongoing right to work in the UK.

Recruitment Principles

As a government organisation, we adhere to the Civil Service Commission Recruitment Principles and we investigate any complaints received in relation to recruitment cases.

Apply Now

Refine Your Search

telephone customer service jobs in edinburgh

Customer Services Officer

Customer Services Officer

Customer Service Advisor

Travel Money Advisor

Customer Service Advisor

Customer Service Coordinator & Admin (Automotive)

Receptionist/Administration

Guest Service Agent (flexible)

Front of House Ambassador/Reception

Customer Service Centre Agent

Customer Service Advisor

Event support / Co-ordinator

Member Services Officer - 6 Month Part Time FTC

Administration Support Assistant

Customer Service Operator

Travel Sales Concierge

Customer Care Assistant

Welcome Host

Experienced Administrator - Customer Services

Patient Care Advisor (Receptionist)

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