Service desk Work, Jobs in Edwalton, Ntt (with Salaries)

Microsoft Dynamics 365 Support Engineer (Business Central)
CGI —Nottingham
- Full-time
- Analysis skills
- Accounting
- Agile
Quick apply
Customer Service Specialist - Desk Based
Kone —Nottingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
3d
2nd Line IT Support Technician
Department for Education —Nottingham
- £31,479 a year
- Full-time
- Microsoft Outlook
- Windows
- Presentation skills
11d
Service Desk Team Manager
MHR INTERNATIONAL UK LIMITED —Nottingham
- Leadership
- Communication skills
- Employee discount
- Referral programme
Customer Services Officer
Tuntum Housing Association —Nottingham
- From £27,969.99 a year
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
5d
Service Desk Analyst
Saint Gobain —Loughborough
- Customer service
- IT
- Communication skills
- Employee discount
Quick apply
2nd Line Support Engineer - Nottingham based
CWCS Managed Hosting —Nottingham
- From £29,250 a year
- Weekend availability
- Linux
- In-person
- Free parking
- Sick pay
Quick apply
Customer Experience (CX) Advisor
Boots —Nottingham
- £25,652.88 a year
- Part-time
- Customer service
- IT
- Communication skills
- Employee assistance programme
- Employee discount
4d
Service Desk Coordinator
Mark1 IT Solutions Ltd —Melton Mowbray
- £30,000 - £32,500 a year
- Full-time
- IT
- In-person
- Communication skills
- Free parking
Quick apply
5d
Service Desk & Operations Manager
ProvisionIT —Leicester
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Accounting
- QuickBooks
- Communication skills
- Annual leave
- Work from home
Quick apply
Information, Communication Technician (ICT) Apprenticeship
Nottinghamshire County Council —Nottingham
- Full-time
- Hybrid work
- Microsoft Office
- Maths
- IT
5d
2nd Line Support Analyst
nurtur.group —Derby
- Weekend availability
- Hybrid work
- Customer service
- SQL
- HTML
- Free parking
- Sick pay
2d
Desktop Support Analyst - Derby
Brightwell —Derby
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
Desktop Support Engineer
Glo-networks Ltd —Derby
- £25,000 - £35,000 a year
- Full-time
- Remote
- Work from home
Quick apply
12d
End User IT Support Manager
Brush Group —Loughborough
- Hybrid work
- Organisational skills
- IT
- Employee assistance programme
- Life insurance
2d
IT Coordinator
Retail Trust —Derby
- £33,000 - £36,000 a year
- Full-time
- Microsoft Outlook
- Computer Science
- Customer service
Quick apply
Systems Engineer
Thrive —Nottingham
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Quick apply
Reception and Customer Service
Top Cat Furniture —Shirebrook
- £12.80 - £15.00 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
2d
Service Desk Operations Manager
Computacenter —Derby
- Customer service
- Microsoft Office
- Organisational skills
2d
INFORMATION TECHNOLOGY - IT SUPPORT TECHNICIAN
MMD Mining Machinery Developments Ltd —Alfreton
- £26,000 - £32,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
- Store discount
Quick apply
5d

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service desk jobs near edwalton, ntt

Microsoft Dynamics 365 Support Engineer (Business Central)

CGI -
Nottingham

Quick apply

Job details

Permanent | Full-time

Benefits

Company pension

Qualifications

Analysis skills
ITIL
Accounting
Agile
Application support

Full job description

At CGI, you’ll play a key role in ensuring critical business systems remain reliable, efficient, and ready to support client success. In your role as a Microsoft Dynamics 365 Support Engineer (Business Central), you’ll be part of a collaborative and forward-thinking team, you’ll help optimise Microsoft Dynamics 365 Business Central environments, resolve complex challenges, and drive continuous improvement across finance and operational processes. You’ll have the opportunity to take ownership of meaningful work, contribute innovative solutions, and help deliver measurable outcomes that support business transformation. Working alongside talented colleagues and stakeholders, you’ll be empowered to develop your expertise while making a tangible impact on both client operations and the future success of our business.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
Whilst this is a hybrid position, but you will be expected to work from CGI and client offices in Nottingham 2 days a week.

Your future duties and responsibilities

In this role, you will be responsible for supporting and enhancing Microsoft Dynamics 365 Business Central, ensuring users receive a high-quality service and that business-critical processes operate effectively. You’ll act as a trusted point of contact for incidents and service requests, working closely with finance teams, stakeholders, and technical partners to diagnose issues, implement solutions, and maintain system performance.
You’ll have the opportunity to take ownership of service delivery, contribute to ongoing platform improvements, and help shape a proactive support function. Working within an agile environment, you’ll support upgrades, analyse new platform releases, and identify opportunities to improve user experience, operational efficiency, and business outcomes. Supported by a collaborative team, you’ll be encouraged to share ideas, develop your expertise, and make a lasting contribution to the success of the service.
Key responsibilities:

Support & Resolve – Manage incidents and service requests relating to Microsoft Dynamics 365 Business Central within agreed service levels.
Investigate & Troubleshoot – Diagnose functional, process, and data-related issues across finance and operational modules.
Prioritise & Communicate – Monitor support queues, provide timely updates, and maintain strong stakeholder engagement.
Escalate & Coordinate – Work with development partners and third-line teams to resolve complex technical issues.
Analyse & Improve – Review Business Central Wave releases and implement fixes or enhancements where required.
Collaborate & Optimise – Partner with finance and business teams to improve system utilisation and operational effectiveness.
Test & Validate – Support testing activities for upgrades, patches, and new functionality.
Document & Share Knowledge – Maintain support documentation, knowledge articles, and operational procedures.
Identify & Enhance – Recognise recurring issues and recommend improvements to processes, systems, and support practices.
Coach & Support Users – Contribute to user training and knowledge-sharing initiatives.

Required qualifications to be successful in this role

To succeed in this role, you’ll bring hands-on experience supporting Microsoft Dynamics 365 Business Central within an application support, service desk, or operational support environment. You’ll combine strong analytical and problem-solving skills with excellent communication abilities, enabling you to work effectively with both technical and non-technical stakeholders. A proactive, customer-focused approach and a commitment to continuous improvement will help you thrive in this collaborative and fast-paced environment.
Essential qualifications and experience:

You should have experience supporting Microsoft Dynamics 365 Business Central.
Experience working within application support, service desk, or managed service environments.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent communication and stakeholder management capabilities.
Proven ability to prioritise workloads and manage multiple competing tasks.
Experience working within Agile frameworks and ceremonies.
Strong attention to detail and commitment to delivering high-quality support.
Ability to remain calm and effective under pressure.

Desirable qualifications and experience:

Understanding of finance and accounting principles.
Experience supporting Dynamics 365 CRM Customer Engagement (CE).
Knowledge of integrations and interfaces between Dynamics 365 CRM CE and Business Central.
Exposure to ITIL service management practices.
Experience supporting retail, manufacturing, distribution, or professional services environments.
Microsoft certifications relating to Dynamics 365 Business Central.
Demonstrated interest in continuous improvement and service optimisation.

#LI-RJ1

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Quick apply

Refine Your Search

service desk jobs in edwalton, ntt

Microsoft Dynamics 365 Support Engineer (Business Central)

Customer Service Specialist - Desk Based

2nd Line IT Support Technician

Service Desk Team Manager

Customer Services Officer

Service Desk Analyst

2nd Line Support Engineer - Nottingham based

Customer Experience (CX) Advisor

Service Desk Coordinator

Service Desk & Operations Manager

Information, Communication Technician (ICT) Apprenticeship

2nd Line Support Analyst

Desktop Support Analyst - Derby

Desktop Support Engineer

End User IT Support Manager

IT Coordinator

Systems Engineer

Reception and Customer Service

Service Desk Operations Manager

INFORMATION TECHNOLOGY - IT SUPPORT TECHNICIAN

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