Contract analyst Work, Jobs in Effingham, Sry (with Salaries)

Real Time Analyst
AXA —Redhill
- Up to £30,000 a year
- Overtime
- Microsoft Office
- IT
- Communication skills
- Annual leave
- Employee discount
Intelligence Researcher - Counter Terrorism Policing
Metropolitan Police —London
- £33,219 - £36,228 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- IT
9d
Contract - Immigration Analyst
Deloitte —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Finance Analyst - 12 month FTC
Air Charter Service —Surbiton
- Microsoft Excel
- Organisational skills
- Gym membership
Quick apply
Application Support Analyst
The Pensions Ombudsman —London
- £37,500 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
8d
Senior Business Analyst
International Medical Group —Redhill
- £45,000 - £52,000 a year
- Full-time
- Hybrid work
- Computer Science
- Data analysis skills
- System design
Data Analyst (FinCrime Focus - Contract) Remote
Capitex —London
- Remote
- Microsoft Excel
- Data analysis skills
- SQL
- Flexible schedule
Quick apply
Business Analyst
University of the Arts London —London
- £44,375 - £52,977 a year
- Full-time
- Agile
- Communication skills
- School
7d
Data and Reporting Analyst
REL Field Marketing —Winnersh
- £29,000 - £32,000 a year
- Full-time
- SQL
- Maths
- IT
- Annual leave
- Employee discount
Client Administration and Implementation Analyst
Allspring Global Investments Holdings, LLC —London
- £85,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
KYC Analyst
McArthurGlen UK Ltd —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Quick apply
14d
Business Analyst (1 Year Fixed Term)
Students' Union UCL —London
- £43,981 - £52,586 a year
- Temporary
- Hybrid work
- Administrative experience
- Analysis skills
- University
- Work from home
Marketing Operations & Data Privacy Analyst
Fisher Investments Europe —London
- Full-time
- Hybrid work
- Project management
- Organisational skills
- Communication skills
- Annual leave
- Work from home
Business Analyst - Contract role with Infrastructure client
Project Blackbook —London
- £350 - £500 a day
- Hybrid work
Quick apply
Business Analyst
University College London —London
- £54,931 - £64,644 a year
- Full-time
- Business
- Communication skills
- Annual leave
- Employee assistance programme
9d
Systems Analyst
The Royal Household —London
- From £41,000 a year
- Full-time
- Azure
- SQL
- IT
- Annual leave
- Employee discount
13d
Junior Data Analyst
Octavius Infrastructure —Reigate
- Full-time
- Hybrid work
- Microsoft Excel
- Computer Science
- Customer service
- Annual leave
2d
Contract Support Analyst
CBRE —London
- Full-time
- Computer literacy
- Continuous improvement
- Organisational skills
Business Analyst
AXA —Redhill
- Employee discount
5d
Strategic Insights Automation Analytics Engineer (RPA Specialist)
Surrey Police —Guildford
- £45,374 - £57,478 a year
- Full-time
- SQL
- Maths
- Communication skills
- Annual leave
- Employee discount

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Real Time Analyst

AXA -
Redhill

Apply Now

Job details

Permanent
Up to £30,000 a year

Benefits

Cycle to work scheme
Financial planning services
Annual leave
Company pension
Employee discount

Qualifications

Microsoft Office
IT
Communication skills
Time management

Full job description

Job Description:

We are looking for a Real Time Analyst M/F to join our AXA Partners Operations Department (3 days per week at Redhill's office).

The role of Real-Time Analyst helps to deliver outstanding customer experiences, by taking proactive, data-driven actions.

This dynamic role involves overseeing agent performance across the department in a fast-paced environment. You will utilise real-time performance dashboards to monitor activities, ensure adherence to schedules, and maintain service levels. The position requires the ability to swiftly react to changing demands by balancing agents, skills, and workloads to ensure consistent availability and operational efficiency. You will work closely with Operational Managers to coordinate efforts and escalate any potential challenges promptly to support seamless service delivery.

What you'll be doing:

Responsible for real time analysis and actions across our Home, Motor and Travel business lines. Analysing and assessing gaps in hours required to give adequate cover to answer calls and achieve service levels.
Providing and analysing short-term trends and service level impact from deviations to plan on hours
Proactively challenging agent working activities to better meet department targets.
Recommending changes to management, to achieve service levels on the hours being fielded (eg in-shift hour changes, overtime requirements etc)
Working closely with Workforce Planning manager and planning team to support in the adjustment of short-term forecasts and staffing plans as volumes change.
Clearly document the processes and procedures for the smooth operation of this role to aid other team members when covering for annual leave, sickness etc
Working closely with the Operational management to quickly and accurately identify deviation from the expected plan, and to propose solutions for consideration

What you'll bring:

Minimum of 2 years in a similar role
Ability to analyze, present, and manage information accurately
Experience in managing service levels and targets in a contact center
Customer-focused with strong verbal and written communication skills
Excellent organizational, prioritization, and time management abilities
Proficient with IT tools, including call, workforce management software, and Microsoft Office
Knowledge of WFM systems and telephony is a plus
Proactive, autonomous, and capable of challenging and improving processes
Adaptable to a fast-paced, demanding environment
Positive attitude with attention to detail and a drive for excellence

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer

At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

Competitive Salary
25 days rising to a maximum of 27 days (based on a 5 day week)
Retail Discounts
Company Shareplan /Scheme & Loan
Cycle2Work Scheme
Discounted Home Insurance
Employee Assistance Scheme
Dr@Hand
Discounted Gym Membership
Free Financial Education/Pension Seminars

To apply, click on the ‘apply’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [email protected]

Who we are:

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)

Salary: UP TO £30K

Apply Now

Refine Your Search

contract analyst jobs in effingham, sry

Real Time Analyst

Intelligence Researcher - Counter Terrorism Policing

Contract - Immigration Analyst

Finance Analyst - 12 month FTC

Application Support Analyst

Senior Business Analyst

Data Analyst (FinCrime Focus - Contract) Remote

Business Analyst

Data and Reporting Analyst

Client Administration and Implementation Analyst

KYC Analyst

Business Analyst (1 Year Fixed Term)

Marketing Operations & Data Privacy Analyst

Business Analyst - Contract role with Infrastructure client

Business Analyst

Systems Analyst

Junior Data Analyst

Contract Support Analyst

Business Analyst

Strategic Insights Automation Analytics Engineer (RPA Specialist)

I want to receive the latest job alerts for contract analyst in effingham, sry

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