Head of customer service Work, Jobs in Ellesmere Port, Chs (with Salaries)

IT Support Analyst (On Site)
Infopro Digital Services Limited —Ellesmere Port
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Quick apply
Store Assistant - 8 Hours - Sweaty Betty Ellesmere Port, England
Wolverine Worldwide —Ellesmere Port
- 8 hour shift
- Communication skills
- Retail sales
- Flexible schedule
- Referral programme
Head of Logistics
Encirc —Elton
- £85,000 - £95,000 a year
- Customer service
- Master's degree
- Leadership
- Free parking
- Annual leave
Quick apply
12d
Maternity Catering Supervisor
ELLESMERE PORT CATHOLIC HIGH SCHOOL —Ellesmere Port
- From £13.47 an hour
- Temporary
- Hospitality
- Cooking
- Administrative experience
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Senior Customer Resolution Officer
Your Housing Group —Warrington
- £34,000 - £36,000 a year
- Full-time
- Remote
- Management
- Communication skills
- School
- Annual leave
- Employee discount
Quick apply
12d
Customer Service Advisor (FTC up to 12 Months)
CMA CGM —Liverpool
- Temporary
- Hybrid work
- Customer service
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
Assistant Manager
With Love from Liverpool —Liverpool Airport
- £13.50 - £14.00 an hour
- Full-time
- Sales
- Computer literacy
- In-person
Quick apply
Aftersales Advisor (12 month Maternity Cover)
Ralawise Ltd —Deeside
- From £25,465 a year
- Full-time
- Microsoft Outlook
- Customer service
- Driving
- Free parking
- Life insurance
Quick apply
1d
Legal Executive (Sales Progressor)
Keepmoat Homes —Liverpool
- Full-time
- Management
- Sales
- Microsoft Office
- Employee assistance programme
- Employee discount
12d
Clubhouse Manager
Vicars Cross Golf Club —Chester
- £36,000 - £39,000 a year
- Full-time
- Hospitality
- Bar
- Customer service
- Free parking
- Employee discount
Quick apply
7d
Senior Contracts Manager
Reed In Partnership —Liverpool
- £50,000 - £60,000 a year
- Full-time
- Analysis skills
- Annual leave
Financial Accountant
Forge Holiday Group Ltd —Chester
- Up to £52,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Annual leave
- Employee discount
Quick apply
5d
Care Coordinator
Haven Care Wirral Limited —Heswall
- £29,670 a year
- Full-time
- Microsoft Office
- Supervising experience
- Team management
- Annual leave
- Employee assistance programme
Quick apply
Head of CRM & Loyalty
Specialist Holidays Group —Chester
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Presentation skills
- Free parking
- Health & wellbeing programme
Quick apply
Service Colleague (Express)
ASDA —Deeside
- £13.10 an hour
- 8 hour shift
- Employee assistance programme
- Employee discount
Duty Operations Manager
Edu-Lettings UK Ltd —Wigan
- £26,000 - £30,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
11d
General Manager
200 Degrees —Chester
- From £31,193 a year
- Full-time
- Store discount
- Employee discount
9d
Account Executive (12-Month FTC)
FRC Group —Liverpool
- £33,619 a year
- Part-time
- CRM software
- Organisational skills
- In-person
- Free parking
- Employee assistance programme
Quick apply
7d
Client Manager - Events
Showforce —Liverpool
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
Senior Sales Negotiator
Atlas Estate Agents —Liverpool
- £25,000 - £45,000 a year
- Full-time
- Sales
- Customer service
- Administrative experience
- Free parking
- Store discount
Quick apply

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IT Support Analyst (On Site)

Infopro Digital Services Limited -
Ellesmere Port

Quick apply

Job details

Full-time

Benefits

Company pension

Qualifications

TCP
Microsoft Outlook
Customer service
Windows
IT support
Computer networking
SharePoint
Mac OS
IT
TCP/IP
Communication skills
Active Directory

Full job description

Job Title: IT Support Analyst (On Site)

Infopro Digital, the B2B group specialising in information and technology, is currently looking for a IT Support Analyst (On Site) on a permanent contract to strengthen the team at its Barbour ABI business.

Barbour ABI powers the UK built environment with the best intelligence to help our clients grow. Best known for our construction project leads, our portfolio includes analytics, market research reports and bespoke consultancy. With over 1.7 million projects in our dataset, our products and services are renowned for their accuracy, depth, and efficacy.

Join Barbour ABI and get the best of both worlds

Working at Barbour ABI will provide you with the exciting challenges and autonomy you are looking for within a dynamic and nimble SME, but backed by the growth plans and structure of a global business, Infopro Digital, with 4000+ employees and leading intelligence brands in 26 countries.

We are seeking a customer-focused Onsite IT Support Analyst to deliver high-quality desk side support services. This role requires a proactive individual with a strong “customer first” mindset, who can confidently provide onsite technical support and act as a key link between colleagues and the centralised Service Desk.

You will complement the remote Service Desk by resolving incidents and fulfilling requests that require physical presence, ensuring a seamless and efficient IT support experience across the business.

Reporting to: Head of Infrastructure and Support

Key Accountabilities:

Provide reliable onsite deskside support for hardware, software, and connectivity issues
Act as a primary point of contact for IT queries, ensuring clear communication and effective resolution or escalation
Work closely with the centralised Service Desk to resolve incidents and service requests requiring onsite intervention
Support and improve the overall colleague experience through responsive and professional service delivery
Conduct new starter IT inductions and ensure smooth onboarding, including device setup and access provisioning
Provide Audio Visual and meeting room support (e.g. Microsoft Teams Rooms, Poly systems)
Troubleshoot and resolve issues across Windows, Mac, and mobile devices
Coordinate and perform hardware break/fix activities, including liaising with third-party engineers where required
Build, configure, and deploy end-user devices in line with IT standards
Maintain accurate asset records and manage equipment inventory
Support procurement processes, including ordering, receiving, and assigning IT equipment
Carry out IT equipment disposal and lifecycle activities in line with policy
Assist in office moves, desk setups, and workplace changes
Provide guidance and basic training to end users on core IT systems and applications
Support IT projects, product rollouts, and technology deployments
Investigate and resolve onsite connectivity issues where remote resolution is not possible
Monitor tickets and ensure incidents and requests are progressed in line with service levels
Maintain accurate updates within the ITSM system (e.g. EasyVista or similar)
Work collaboratively with wider IT teams to ensure timely and effective resolutions
Contribute to continuous improvement by providing feedback on processes, tools, and user experience
Ensure all activities align with IT policies, standards, and security requirements

Requirements

Essential Skills & Experience:

Proven experience in an onsite or deskside IT support role
Strong customer service focus with a professional and approachable manner
Excellent communication and interpersonal skills
Ability to manage and prioritise workload effectively
Strong troubleshooting and problem-solving skills
Ability to work independently while contributing to a wider team

Technical Experience:

Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Office apps)
Windows 10/11 and MacOS support
Active Directory (user account administration, access management)
IT Service Management tools (e.g. EasyVista or similar)
Basic networking (TCP/IP, connectivity troubleshooting)
AV and meeting room technologies (Microsoft Teams Rooms, Poly)
Mobile device support (iPhone, iPad, smartphones)
Hardware support, builds, and deployment
Endpoint management tools (e.g. Ivanti)
Security tools (e.g. Netskope)
Exposure to virtual desktop environments
Familiarity with systems such as Salesforce
Telephony support inclusive of call recordings and analytical reporting
Virtual and physical desktop support

Benefits

3pm finish on a Friday
Some home working is available where role and business needs permit – max 2 days per week home working
25 to 30 days holiday
Day off for your birthday
Purchase extra holidays
Volunteering days
Pension and Life Assurance
Great company culture that offers professional development, training and regular social events

Our Foundations and Values:

At Infopro Digital, we are driven by core values such as entrepreneurial spirit, constant customer focus, promoting diversity, striving for significant impact, and a collaborative culture. By joining us, you become part of a dynamic community that embraces these values on a daily basis, shaping the future with passion and commitment.

Diversity is one of our core values. We are convinced that our teams, drawn from all backgrounds and with different backgrounds and experiences, are one of the key drivers of our success. The Group is committed to a policy of equal opportunities and inclusion, from recruitment to career development, and we strive to provide an equitable working environment to promote the well-being of our teams.

Who are we?

Infopro Digital is a B2B group specialising in information and technology. With a presence in 26 countries, the group has over 4,000 employees of 79 nationalities. Infopro Digital connects professional communities. Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail. With our solutions, our customers make informed decisions and companies develop their business and sustainable performance. Are you a passionate professional looking for new opportunities? Don't wait any longer and join Infopro Digital's community of professionals!

Equal Opportunities

We provide equal opportunities to employees and job applicants and do not discriminate either directly or indirectly, because of any protected characteristic or any other characteristic or activity protected by law. To fully comply with all laws prohibiting discrimination in all phases of employment, we have set up a system of monitoring all job applications, we therefore ask you to complete the equal opportunities questions on this form.

This information will be collected anonymously, in confidence and will not be seen by anyone directly involved in the hiring process, it will be stored separately and used only to provide statistics for monitoring purposes. There is no obligation on you to provide information. All applicants will be treated the same, whether or not they provide this information.

Quick apply

Refine Your Search

head of customer service jobs in ellesmere port, chs

IT Support Analyst (On Site)

Store Assistant - 8 Hours - Sweaty Betty Ellesmere Port, England

Head of Logistics

Maternity Catering Supervisor

Senior Customer Resolution Officer

Customer Service Advisor (FTC up to 12 Months)

Assistant Manager

Aftersales Advisor (12 month Maternity Cover)

Legal Executive (Sales Progressor)

Clubhouse Manager

Senior Contracts Manager

Financial Accountant

Care Coordinator

Head of CRM & Loyalty

Service Colleague (Express)

Duty Operations Manager

General Manager

Account Executive (12-Month FTC)

Client Manager - Events

Senior Sales Negotiator

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