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Community & Amenities Manager
Reporting to: Head of 105 Victoria Street & Senior Social Sustainability Lead
What this job involves:
To lead the delivery of 105 Victoria Street's award-winning community space programme and social sustainability commitments, serving as the primary liaison between Local Schools, Local Community Groups, Affordable Workspace users, and the building's Management Team. This role ensures seamless operation of The Arena and The Garden, coordinating priority access for Westminster community users whilst maintaining the financial sustainability of community facilities through integrated commercial programming.
You'll manage the complete community booking ecosystem, build lasting partnerships with Local Schools and Local Community Groups, and deliver measurable social impact aligned with the building's Section 106 obligations and Social Sustainability Charter commitments.
Key Highlights
Manage two premier community facilities: The Arena (3,800 sq ft multipurpose space) and The Garden (London's highest urban farm)
Manage 105 VS Unit Trust Community Fund
Administer 105 VS Unit Trust Community Fund, managing grant applications, assessments, and award distributions
Convene and support tenant governance board for Community Fund decision-making
Build strategic partnerships with tenants, local schools and community organisations
Deliver social sustainability reporting and impact measurement
Work collaboratively with JLL's Social Sustainability Team for strategic support
Support 105 Victoria Street's ambition to achieve BREEAM 'Outstanding' and WELL 'Platinum' certifications through community engagement
What your day to day would look like:
Community Fund Management
Oversee Community Fund in collaboration with the AI-powered automated grant platform and JLL's Social Sustainability Team, ensuring effective operation of the grant-making cycle
Promote the Community Fund widely across Westminster through marketing materials, outreach campaigns, and relationship building with local charities, community groups, schools, and social enterprises
Monitor and quality-assure the automated application and assessment process, reviewing platform-generated evaluations and ensuring fair, consistent decision-making
Prepare funding recommendations for the tenant governance board, synthesising platform analytics into clear board papers with risk assessments and impact projections
Convene and support the tenant governance board through quarterly meetings, preparing materials, facilitating discussions, recording decisions, and ensuring transparent governance
Oversee automated grant agreements and payment administration, verifying accuracy of award letters, payment schedules, and transaction processing
Monitor grant recipient performance through the platform, conducting relationship-building site visits, tracking outcomes, and identifying compliance concerns
Build relationships with funded organisations, providing support beyond the automated process and connecting grantees with building tenants for volunteering opportunities
Ensure robust governance and compliance, maintaining audit trails, implementing conflict of interest policies, and adhering to grant-making best practice
Report on Community Fund impact using platform-generated data to produce quarterly and annual reports demonstrating social return on investment
Community Space Operations & Booking Management
Manage the centralised booking system for The Arena and The Garden, ensuring consistent application of the booking hierarchy and transparent access for all users
Coordinate priority free access for Local Schools during designated community hours (weekdays 10:00am-12:00pm and 2:00pm-4:00pm), managing termly recurring schedules aligned with academic calendars
Process booking requests through designated channels, providing timely confirmations and maintaining accurate records of all bookings and facility usage
Implement cancellation policies to maximise community benefit and efficient space utilisation
Coordinate access arrangements, health and safety protocols, and facility orientation for all community users
Manage day-to-day operational issues, resolve scheduling conflicts, and work with building security and facilities teams to ensure smooth access
Strategic Partnership Management
Serve as primary relationship manager for Local Schools (Westminster City School and Greycoat Hospital School), maintaining regular communication and conducting quarterly review meetings
Build and maintain strategic relationships with Local Community Groups listed in the Social Value Charter, including Westminster Wheels, Cardinal Hulme Centre, The Abbey Centre, One Westminster, and Mind
Develop strong relationships with building tenants, engaging them in Community Fund governance and identifying corporate volunteering opportunities
Assess eligibility of new Westminster community groups seeking access, evaluating community benefit and alignment with social value priorities
Expand the network of community partners annually, identifying opportunities to increase social impact
Organise partnership events and networking opportunities that strengthen relationships between community users, building occupiers, and funded organisations
The Garden Programming & Educational Coordination
Coordinate quarterly educational visits for Local Schools to The Garden, scheduling sessions around growing activities and seasonal opportunities
Develop and deliver educational programming focussed on urban agriculture, sustainability, food growing, and environmental education
Manage health and safety protocols for Garden visits, including risk assessments, hygiene procedures, tool safety demonstrations, and weather contingency plans
Coordinate harvest events and corporate partnership sessions that connect building occupiers with community users
Work with building amenities team to maintain The Garden as an accessible, engaging educational resource
Social Value Delivery & Impact Measurement
Implement and monitor delivery of Section 106 community space commitments, ensuring compliance with all obligations in perpetuity
Track and report on community usage metrics, including sessions, participants, community groups served, and demographic reach
Produce integrated social value reporting combining Community Fund impact, community space usage, and partnership outcomes to demonstrate total social return on investment
Gather qualitative feedback from community users and grant recipients to assess impact on educational outcomes, youth development, health and wellbeing, and community cohesion
Collaborate with JLL's Social Sustainability Team to establish impact measurement frameworks and produce quarterly and annual social value reports
Contribute to sustainability and ESG reporting by documenting community engagement activities aligned with BREEAM Outstanding and WELL Platinum certification requirements
Maintain comprehensive records of community benefit delivery to support internal reporting, client updates, and external communications
Community Communications & Engagement
Serve as primary point of contact for all community-related enquiries from Local Schools, Local Community Groups, Community Fund applicants, and Affordable Workspace users
Develop and maintain community-focussed content for the building's Workplace app, ensuring information remains relevant, accurate, and accessible
Promote Community Fund opportunities through multiple channels including website, social media, community networks, and direct outreach
Create promotional materials, newsletters, and social media content showcasing community programming, Community Fund success stories, and social value achievements
Organise community open days, facility tours, engagement events, and celebration events for Community Fund recipients
Foster a welcoming, inclusive environment that encourages diverse participation and celebrates community achievements
Commercial Coordination & Financial Administration
Support the integrated financial model where commercial revenue cross-subsidises free access for priority community users
Coordinate bookings from Affordable Workspace users, applying full commercial pricing and ensuring non-recurring booking restrictions are maintained
Process payments for commercial bookings in advance, applying cancellation and refund policies consistently
Manage Community Fund financial administration, tracking commitments against budget, monitoring payment schedules, and maintaining accurate expenditure records
Work with the Operations Manager to track community space revenue, monitor budget performance, and identify opportunities for financial optimisation
Provide financial data and usage reports to support management decision-making
Compliance & Risk Management
Ensure all community activities comply with health and safety requirements, facility rules, and building policies
Conduct risk assessments for community activities, particularly for children and vulnerable groups
Implement safeguarding procedures and ensure all community users understand their responsibilities for participant supervision
Maintain accurate records for audit purposes, demonstrating compliance with Section 106 obligations, Community Fund governance requirements, and JLL policies
Stakeholder Collaboration
Work closely with the Operations Manager to coordinate cleaning schedules, security protocols, and facility maintenance around community bookings
Collaborate with front of house and security teams to ensure seamless access arrangements for community users
Facilitate tenant engagement in Community Fund governance, recruiting board members, coordinating meetings, and creating opportunities for tenants to connect with funded community organisations
Liaise with building occupiers to promote awareness of community programming and identify opportunities for corporate volunteering or partnership
Represent 105 Victoria Street at Westminster community forums, grant-making networks, and local partnership meetings
Required Qualifications
Proven experience in community engagement, partnership management, grant administration, or social value delivery within property, charitable, or community sector environments
Experience working with grant programmes
Demonstrated ability to build and maintain effective relationships with diverse stakeholders including schools, charities, community groups, and governance boards
Strong organisational and administrative skills with ability to manage complex systems, coordinate multiple priorities, and maintain accurate records
Strong financial acumen with experience managing budgets, tracking expenditure, and ensuring financial accountability
Excellent communication skills (written and verbal) for professional liaison with community partners, senior stakeholders, and board members
Strong analytical and evaluative skills for assessing funding applications, conducting due diligence, and making evidence-based recommendations
Understanding of social value principles, impact measurement, community benefit delivery, and grant-making best practice
Experience working with vulnerable groups, children, or educational settings with knowledge of appropriate safeguarding procedures
High attention to detail and commitment to delivering exceptional customer service
Proficiency in MS Office and ability to learn booking management systems, grant platforms, and impact measurement tools
Ability to work independently with minimal supervision whilst collaborating effectively as part of a team
Flexible approach to working hours to accommodate occasional evening board meetings or weekend community events
Commitment to equality, diversity, and inclusion principles
Preferred Qualifications
Experience delivering community programmes and grant-making within commercial real estate developments or mixed-use properties
Knowledge of Westminster's community sector, local schools, voluntary organisations, and funding landscape
Familiarity with Section 106 obligations, social value frameworks (e.g., Social Value Portal, HACT), and ESG reporting
Experience facilitating governance boards, committees, or trustee meetings
#LI-JA1
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
