Customer services advisor Work, Jobs in Elmswell, Sfk (with Salaries)

Rent Advisor
Bromford Flagship Livewest —Bury St. Edmunds
- £29,497.50 a year
- Hybrid work
- Organisational skills
- Communication skills
Resourcing Advisor
OCS Group —Ipswich
- Organisational skills
- Communication skills
Quick apply
Customer Service Advisor
IT Fleet Automotive Limited —East Bergholt
- £28,300 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
Customer Service Advisor - Remote
WNS Global Services —Ipswich
- Part-time
- Remote
Quick apply
Sales Advisor
FlooringSuperstore.com —Ipswich
- Up to £38,000 a year
- Weekend availability
- Sales
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
12d
Assistant Store Manager
WOURTH Group —Bury St. Edmunds
- From £27,000 a year
- Weekend availability
- Merchandising
- Team management
- In-person
- Employee discount
Quick apply
8d
Tesco Travel Money Advisor
Travelex —Bury St. Edmunds
- £13.50 an hour
- Overtime
- Employee discount
Customer Services Advisor
ECCO Safety Group —Colchester
- Up to £28,000 a year
- Full-time
- Microsoft Word
- Salesforce
- Continuous improvement
- Free parking
- Annual leave
Quick apply
4d
HR Advisor
OCS Group —Ipswich
- Microsoft Office
- Human resources
- Communication skills
Quick apply
12d
Rental Customer Service Assistant
John Grose —Ipswich
- From £17,326.89 a year
- Part-time
- Driving
- IT
- In-person
- Annual leave
- Employee discount
Quick apply
Field Service Specialist, Respiratory Protection. Ipswich / East Anglia
Anchor Safety LLP —Great Blakenham
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Customer service
- Maintenance
- Travel
Quick apply
3d
Customer Service Advisor
Gallagher Bassett —Ipswich
- Full-time
- Communication skills
Senior People Advisor
Newmedica —Ipswich
- From £45,000 a year
- Monday to Friday
- Human resources
- Annual leave
Quick apply
Customer Service Advisor
Cloud —Colchester
- £26,436.80 a year
- Weekend availability
- Hybrid work
- Communication skills
- Life insurance
Quick apply
Aftersales Advisor
Lings Suffolk Triumph —Ipswich
- £24,000 - £30,000 a year
- Full-time
- Customer service
- Computer literacy
- Organisational skills
- Employee discount
Quick apply
9d
Customer Service Advisor
Drax Group —Ipswich
- £27,000 - £28,700 a year
- Communication skills
2d
Customer Service Advisor
Halfords —Ipswich
- £30,810 - £36,960 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Annual leave
- Employee discount
5d
Customer Service Advisor
First Bus —Ipswich
- £27,000 a year
- Computer literacy
- Data entry
- Employee assistance programme
HR Advisor
GXO Logistics —Bury St. Edmunds
- Up to £30,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Customer Services Advisor
Halfords —Thetford
- £11.05 - £12.91 an hour
- Part-time
- Customer service
- Retail sales
- Employee assistance programme
- Employee discount

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Rent Advisor

Bromford Flagship Livewest
Bury St. Edmunds

Apply Now

Job details

Permanent
£29,497.50 a year

Qualifications

Client engagement
Case note recording
Case record updates
Outbound debtor call management
Arrears management
Numeracy
Organisational skills
Tenancy sustainment support
Customer support
Customer interaction
Rent arrears recovery in social housing
Signposting to community resources
Communication skills

Full job description

Do you thrive on helping people overcome financial challenges and regain stability? Are you confident having sensitive conversations and guiding customers to positive outcomes? Do you want a role where your work directly supports people to sustain their homes?

As a Rent Advisor, you’ll play a crucial role in supporting tenants to manage their rent accounts and avoid falling into debt. Working as part of a supportive team, you will proactively engage with customers, helping them find sustainable solutions tailored to their individual circumstances.

This is more than a collections role — it’s about making a meaningful impact, ensuring tenants can maintain their homes while contributing to reducing overall rent debt across the organisation.

Location: Coppice House (Bury St Edmunds base) - travel to other Flagship offices including Dereham will be required

Hours: Full Time - 37 hpw

Contract: Permanent

What You’ll Be Doing

proactively contacting tenants who have missed payments or may be at risk of rent debt
supporting customers to complete income and expenditure assessments to understand their situation
creating realistic, tailored action plans to help tenants get back on track
managing cases through to resolution, maintaining ongoing dialogue and support
providing guidance on welfare benefits and assisting with applications
signposting customers to external support and advice agencies where appropriate
keeping accurate records of all interactions and actions taken
working collaboratively with colleagues to resolve wider issues (repairs, anti-social behaviour, etc.)

What You'll Bring

experience in a customer-focused role (telephone or face-to-face)
strong communication skills with the ability to handle sensitive or challenging conversations
good numeracy and literacy skills
ability to stay calm and de-escalate difficult situations
strong organisational skills with the ability to prioritise workload using data and insight
proactive and solution-focused approach

Desirable

experience in debt recovery, financial support, or housing

For full details on the role and its responsibilities, click here to view the Rent Advisor - The Part I Play document.

What We Offer

competitive salary of £29497.50 per annum
25 days holiday + bank holidays (increasing to 28 days after 5 years service)
the chance to build strong communication and influencing skills
exposure to the housing sector and regulated environment
opportunities to review processes and influence improvements
a role where your work genuinely changes lives and supports communities

For information on the full benefits package on offer - click here.

How to apply

To apply please click "apply online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you’re the right person for the job.

Important information

Closing Date: 30th August 2026 (Midnight)

Interview Date: 15th September 2026 at our Dereham Office

About Us

Flagship is part of Bromford Flagship Livewest. By joining us, you become part of a one of the largest housing providers in the UK - delivering community-focused services across the East, Central and South West of England. We manage approximately 120,000 homes, serving around 300,000 customers, and with firm ambitions to deliver an additional 50,000 new homes by 2040. Join us to help create communities where people can put down roots, feel secure, and thrive.

Apply Now

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customer services advisor jobs in elmswell, sfk

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