Office manager Work, Jobs in Elswick, Lan (with Salaries)

Hotel Front Office Manager
The Dalmeny Resort Hotel —Lytham St. Annes
- £33,000 - £37,500 a year
- Full-time
- Hotel
- Team management
- Organisational skills
- Free parking
- Gym membership
Quick apply
4d
Reception Manager
Blackpool Football Club —Blackpool
- Full-time
- Administrative experience
- Supervising experience
- Human resources
- Free parking
Quick apply
Office Manager
Northern Tec Ltd —Thornton
- From £25,800 a year
- Part-time
- Computer literacy
- Administrative experience
- Supervising experience
- Free parking
- Flexitime
Quick apply
11h
Business Operations & Accounts Coordinator
KYRA Medical Ltd —Tarleton
- Up to £33,000 a year
- Full-time
- CRM software
- Accounting
- In-person
Quick apply
10d
Admin Officer
Lancashire Women —Blackpool
- £25,944.51 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
12d
Administration Officer
Blackpool Teaching Hospitals NHS Foundation Trust —Blackpool
- £25,272 a year
- Full-time
- Continuous improvement
- Front desk
2d
Office Manager
Blok N Mesh —Liverpool
- £30,000 a year
- Full-time
- Front desk
- In-person
- Free parking
- Flexitime
Quick apply
Administration Officer
Sefton Council —Southport
- £25,583 - £25,989 a year
- Full-time
- Databases
9d
Office Manager
EVTech Blackburn Limited —Blackburn
- £29,763.64 - £54,235.16 a year
- Full-time
- Organisational skills
- In-person
- Leadership
- Employee discount
Quick apply
3d
Front Office Manager
The Grange Hotel —Grange-over-Sands
- £32,000 - £35,000 a year
- Weekend availability
- English
- Hotel
- Team management
- Free parking
- Employee discount
Quick apply
7d
Office/Property Manager
Mayets Sales & Lettings —Blackburn
- £27,000 - £30,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- In-person
Quick apply
12d
Office Coordinator
Marvel At Everything —Chorley
- From £24,500 a year
- Part-time
- Accounting
- Organisational skills
- Computer skills
- Free parking
Quick apply
13d
Office Support Administrator & Sales and Marketing
Ace Gas NW —Orrell
- £26,500 - £30,000 a year
- Full-time
- Microsoft Excel
- Sales
- Customer service
Quick apply
Front Office Manager
Stanley House Hotel and Spa —Blackburn
- £31,212 a year
- Full-time
- Hotel
- Team management
- Front desk
- Annual leave
- Employee assistance programme
Quick apply
Office Administrator
Blackburn with Darwen Council —Wensley Fold
- £25,583 - £26,824 a year
- Part-time
- School
12d
Nursery Office Manager
Storal —Chorley
- £13.50 an hour
- Organisational skills
- Computer skills
- Leadership
- Employee discount
- Sick pay
Quick apply

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Hotel Front Office Manager

The Dalmeny Resort Hotel -
Lytham St. Annes

Quick apply

Job details

Full-time
£33,000 - £37,500 a year
4 days ago

Benefits

Free parking
Canteen
Gym membership
On-site parking

Qualifications

Guest check-in and check-out
Front of house supervision
Hotel and accommodations experience
Complaint handling
Performance management
Hotel guest services experience
Team management
Accommodation booking
Organisational skills
Front desk
Training & development
ADR
Guest services telephone call handling
Cash handling
Leadership
Communication skills
Hotel front office operations
Hotel experience
Rota coordination

Full job description

Front Office Manager

Dalmeny Resort Hotel, Lytham St Annes
Salary: From £33,000 per annum, depending on experience
Hours: 40 hours per week, working five days out of seven

Important experience requirement

Applicants must have substantial, recent experience working within a hotel Reception and Reservations environment, ideally as a Front Office Manager, Assistant Front Office Manager, Reception Manager or in a comparable senior hotel front-office position.

This is not an administrative or entry-level management role. The successful candidate will be responsible for running the entire Front Office department, comprising both Hotel Reception and Central Reservations.

You must already understand hotel reception and reservations procedures and be capable of leading, training and developing an established team from the outset. Training will be provided on Dalmeny Resort Hotel’s specific systems and procedures, but the successful candidate will not be taught the fundamentals of hotel Reception or Reservations management.

Applications that do not demonstrate recent and relevant hotel Reception and Reservations leadership experience will not be progressed.

About the role

Dalmeny Resort Hotel is looking to appoint an experienced, confident and commercially aware Front Office Manager to lead our Reception and Central Reservations teams.

Reception is the heartbeat of our hotel and is central to the guest journey, from the initial enquiry and reservation through to arrival, the stay itself and departure. Our Central Reservations team is equally important, generating more than 40% of our future bookings.

This is therefore a key operational and commercial leadership position. The successful candidate will take full responsibility for the performance, standards, training and day-to-day management of both teams.

We need a hands-on manager who can provide clear direction, explain and implement procedures, develop team members, maintain effective controls and ensure consistently high standards of service and accuracy.

You will not simply oversee the department from an administrative perspective. You will be expected to understand its operation in detail, identify problems, train the team correctly and take ownership of performance.

Key responsibilities

Lead and manage the Hotel Reception and Central Reservations teams.
Take full responsibility for the daily operation and performance of the Front Office department.
Ensure guests receive a warm, professional and efficient experience throughout their journey.
Train, coach and develop receptionists and reservations agents.
Establish, document and consistently implement front-office procedures.
Ensure reservations, amendments, cancellations, deposits and guest accounts are processed accurately.
Oversee arrivals, departures, room allocations, upgrades, special requirements and group bookings.
Ensure billing, payment, cash-handling and end-of-shift procedures are completed correctly.
Manage complaints, room moves, overbookings and other operational issues confidently.
Monitor telephone and online booking enquiries, conversion, upselling and team sales performance.
Work closely with Revenue, Housekeeping, Food and Beverage, Sales and the Duty Management team.
Produce and manage departmental rotas in line with occupancy, demand and payroll budgets.
Manage attendance, performance, conduct, training and team development.
Maintain accurate guest records and ensure compliance with data-protection requirements.
Monitor and report on departmental KPIs, including booking conversion, occupancy, ADR, RevPAR and average booking value.
Support the continued development of systems, procedures and communication across the hotel.
Participate in the hotel’s operational management and duty-management responsibilities as required.

Essential experience and skills

Substantial, recent experience within a busy hotel Reception department.
Current or recent experience as a Hotel Front Office Manager, Assistant Front Office Manager, Reception Manager or comparable senior hotel front-office leader.
Direct operational experience of hotel Reservations, not solely general administration or customer service.
Proven experience leading, training and developing hotel Reception and Reservations employees.
A strong working knowledge of hotel property-management systems.
Experience managing reservations, rates, billing, deposits, guest accounts, room allocations and daily controls.
Experience handling complaints, overbookings, room moves and complex guest situations.
Experience preparing rotas and managing departmental payroll costs.
Confidence managing employee performance, standards and accountability.
A commercial understanding of occupancy, ADR, RevPAR, booking conversion and upselling.
Strong attention to detail and the ability to maintain accurate operational and financial controls.
Excellent communication, leadership and organisational skills.
The ability to remain visible, calm and decisive in a busy operational environment.

Desirable experience

Previous experience using Guestline Rezlynx.
Previous experience using ResDiary.
Experience working within a busy resort, leisure or full-service hotel.
Experience managing a combined Reception and Central Reservations operation.
Experience leading a team of ten or more employees.

The person we are looking for

We are looking for an experienced hotel front-office professional who understands that this department requires visible, knowledgeable and accountable leadership.

You must be comfortable setting expectations, explaining procedures, training employees and ensuring that agreed processes are followed. You should be capable of identifying what is not working and implementing practical solutions without needing to be shown how a hotel Reception or Reservations department operates.

This position may suit an established Front Office Manager or an experienced Assistant Front Office Manager or Reception Manager who already possesses the necessary operational knowledge and is ready to take full departmental responsibility.

Application requirement

Please ensure your CV clearly demonstrates your recent hotel Reception and Reservations experience, including:

The hotel front-office management positions you have held.
The Reception and Reservations teams you have managed or supervised.
The hotel property-management systems you have used.
Your responsibilities for training, procedures, departmental controls and performance.
The size and type of hotel environments in which you have worked.

General customer-service, retail, administrative or other front-of-house experience without direct hotel Reception and Reservations management experience will not meet the essential requirements of this role.

Pay: £33,000.00-£37,500.00 per year

Benefits:

Canteen
Free parking
Gym membership
On-site parking

Work Location: In person

Quick apply

Refine Your Search

office manager jobs in elswick, lan

Hotel Front Office Manager

Reception Manager

Office Manager

Business Operations & Accounts Coordinator

Admin Officer

Administration Officer

Office Manager

Administration Officer

Office Manager

Front Office Manager

Office/Property Manager

Office Coordinator

Office Support Administrator & Sales and Marketing

Front Office Manager

Office Administrator

Nursery Office Manager

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