Senior compliance manager Work, Jobs in Ely, Cam (with Salaries)

Customer Service Manager
Shearline Precision Engineering Ltd —Ely
- From £45,000 a year
- Full-time
- CRM software
- Analysis skills
- Continuous improvement
Quick apply
6d
Senior Facilities Manager, UK & I
JAA-Jones Lang LaSalle Limited —Cambridge
- Full-time
- Bachelor's degree
- Team management
- Recruiting
Quick apply
Senior Manager, Study Oversight Manager
Amgen —Cambridge
- Remote
- Continuous improvement
- Communication skills
7d
Senior Compliance Manager
Ooni —Park
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
- Employee assistance programme
12d
Utility Asset Management Planner
US Visting Forces Local National Direct Hire —Lakenheath
- £44,967 - £63,609 a year
- Full-time
- Engineering
- Bachelor's degree
- Travel
- Free parking
- Annual leave
Quick apply
6d
People Compliance Manager
Smurfit Westrock —March
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Continuous improvement
- Annual leave
Quick apply
Senior Manager - H&S
Gen Phoenix —Peterborough
- £70,000 - £75,000 a year
- Full-time
- Continuous improvement
- In-person
- Training & development
Quick apply
12d
Counter Fraud and Investigations Manager
Anglian Water Services Ltd —Huntingdon
- £80,000 a year
- Full-time
- Annual leave
- Employee assistance programme
13d
Programmes Manager
St Edmund's College —Cambridge
- £25,759 a year
- Part-time
- Project management
- No degree
- Budgeting
- Free parking
- Employee discount
Quick apply
Employee Relations Manager, Employee Experience & Relations UK&IE
Amazon UK Services Ltd. —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Analysis skills
Practice Manager
Parson Drove GP Practice —Wisbech
- From £35,000 a year
- Full-time
- Continuous improvement
- Human resources
- Recruiting
- Free parking
- Annual leave
Quick apply
5d
Deputy General Manager
Cambridgeshire and Peterborough NHS Foundation Trust —Cambridge
- £66,582 - £77,368 a year
- Full-time
- Business development
- Team management
- Travel
5d
Senior Asset Surveyor
Sanctuary Group —Ely
- £44,262 - £53,124 a year
- Full-time
- Management
- Driving
- Contracts
- Annual leave
- Employee discount
Quick apply
10d
SHE Advisor
Mick George Ltd —Huntingdon
- Full-time
- Databases
- Continuous improvement
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
12d
Team Lead Immunoassay (ADA/ PK/ biomarkers)
Resolian —Fordham
- Full-time
- Business development
- Continuous improvement
- Team management
Senior Project Manager
Aqua Consultants —Cambridge
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Business development
- Annual leave
- Employee assistance programme
Quick apply
Senior Property & Lettings Professional - Maternity Cover
Euston Estate —Thetford
- £15.00 - £17.50 an hour
- Part-time
- Travel
- In-person
- Communication skills
- Free parking
Quick apply
11d
BPI Immunoassay (ADA/ PK/ biomarkers)
Resolian —Fordham
- Full-time
- Business development
- Continuous improvement
- Team management
Sr Delivery Practice Manager (DPM) - UK NatSec, Professional Services, UK NatSec, WWPS
AWS EMEA SARL (UK Branch) —Cambridge
- Full-time
- Computer Science
- Business development
- AWS
6d
Contracts Manager
Mick George Ltd —Huntingdon
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Quick apply
6d

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senior compliance manager jobs near ely, cam

Customer Service Manager

Shearline Precision Engineering Ltd -
Ely

Quick apply

Job details

Full-time
From £45,000 a year
6 days ago

Benefits

Free flu jabs
Company pension
On-site parking

Qualifications

CRM software
Operations management
ERP software
Internal department liaison
Complaint handling
MRP
Analysis skills
Compliance management
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Team management
Conflict management
Organisational skills
Management reporting
Customer interaction
Budgeting
Business
Leadership
Communication skills
Internal quality assurance
Analytics

Full job description

As a key part of the SLT (Senior Leadership Team) the Customer Services Manager is responsible for overseeing the daily operations of the customer service department, ensuring high levels of customer satisfaction, managing service delivery, and leading a team of customer service representatives. The role focuses on improving customer experience, resolving escalated issues, and implementing strategies that enhance service quality and operational efficiency.

KEY RESPONSIBILITIES:
Customer Service Leadership

Manage and lead the customer service team to deliver exceptional customer support.
Set performance objectives and monitor team productivity.
Conduct regular team meetings, coaching sessions, and performance reviews.
Recruit, train, and develop customer service staff.

Customer Experience

Ensure customers receive prompt, professional, and effective service.
Develop and implement customer service policies and procedures.
Monitor customer feedback and identify opportunities for improvement.
Handle and resolve complex customer complaints and escalations.

Operational Management

Oversee daily customer service operations and workflow management.
Monitor service levels, response times, and key performance indicators (KPIs).
Prepare reports on customer service performance trends.
Collaborate with other departments to resolve customer issues effectively.

Process Improvement

Identify and implement improvements to customer service processes.
Utilise customer feedback and operational data to enhance service delivery.
Support the implementation and optimisation of CRM and customer service systems.
Drive continuous improvement initiatives to increase efficiency and customer satisfaction.

Compliance and Quality Assurance

Ensure adherence to company policies and regulatory requirements.
Monitor quality standards and conduct regular service audits.
Maintain accurate customer records and reporting documentation.

Key Performance Indicators (KPIs)

Customer retention rates.
Complaint resolution times.
Team productivity and performance metrics.
Service level agreement (SLA) achievement.

About You

Required Skills and Experience

Proven experience in a customer service management role.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Experience handling customer complaints and conflict resolution.
Strong analytical and problem-solving skills.
Proficiency in CRM systems and Microsoft Office applications.
Ability to manage multiple priorities in a fast-paced environment.
Budget management and reporting experience is advantageous.

Qualifications

Ideally a degree or equivalent qualification in Business, Management, Customer Service, or related field.
Professional customer service qualifications are advantageous.
Demonstrated experience in customer service leadership.

Personal Attributes

Customer-focused and results-driven.
Strong decision making and organisational skills.
Positive, proactive, and adaptable approach.
High attention to detail and commitment to quality.
Ability to develop teams.

Job Type: Full-time

Pay: From £45,000.00 per year

Benefits:

Company pension
Free flu jabs
On-site parking

Application question(s):

Have you had experience using an MRP/ERP system?
Have you had experience working in a fast-paced environment?

Experience:

Customer service or sales: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

senior compliance manager jobs in ely, cam

Customer Service Manager

Senior Facilities Manager, UK & I

Senior Manager, Study Oversight Manager

Senior Compliance Manager

Utility Asset Management Planner

People Compliance Manager

Senior Manager - H&S

Counter Fraud and Investigations Manager

Programmes Manager

Employee Relations Manager, Employee Experience & Relations UK&IE

Practice Manager

Deputy General Manager

Senior Asset Surveyor

SHE Advisor

Team Lead Immunoassay (ADA/ PK/ biomarkers)

Senior Project Manager

Senior Property & Lettings Professional - Maternity Cover

BPI Immunoassay (ADA/ PK/ biomarkers)

Sr Delivery Practice Manager (DPM) - UK NatSec, Professional Services, UK NatSec, WWPS

Contracts Manager

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