Student services officer Work, Jobs in England (with Salaries)

Student Engagement & Achievement Graduate Intern
University of Derby —Kedleston
- £25,802 - £30,569 a year
- Weekend availability
- Customer service
- Microsoft Office
- University
- Annual leave
- Employee assistance programme
12d
Student Support Officer and Independent Sexual Violence Advisor
University College London —London
- £43,981 - £52,586 a year
- Full-time
- Customer service
- Organisational skills
- Annual leave
- Employee assistance programme
9d
Student and Academic Support Officer - (1.0 FTE)
SOAS University of London —London
- £35,749.57 - £42,207.57 a year
- Full-time
- Hybrid work
- Customer service
- University
- School
- Annual leave
- Employee assistance programme
5d
Student and Academic Support Officer - (0.4 FTE)
SOAS University of London —London
- £14,299.83 - £16,883.03 a year
- Part-time
- Customer service
- University
- School
- Annual leave
- Employee assistance programme
5d
Student Services Officer
Nottingham High School —Nottingham
- Full-time
- In-person
- School
Quick apply
8d
Student Support Officer
Ravensbourne University London —London
- £27,963 a year
- Part-time
- English
- IT
- Employee assistance programme
- Flexible schedule
9d
Student Communications Officer
University of Greenwich —Greenwich
- £32,080 - £37,694 a year
- Weekend availability
- Hybrid work
- University
7d
Student Complaints Officer
University of Reading —Reading
- £36,636 - £46,049 a year
- Full-time
- Communication skills
13d
Student Recruitment and Admissions Officer (Part Time)
Leeds City College —Leeds
- £9,911 - £26,855 a year
- Part-time
- Hybrid work
- Customer service
- Education
- Annual leave
Student Hub Officer (Evenings)
LSEC —London
- £14,917 - £17,727 a year
- Part-time
- Customer service
- Microsoft Office
- University
- Annual leave
- Employee assistance programme
Admissions Officer
Birkbeck University of London —London
- £31,234 - £34,827 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
2d
Senior Student Success Officer
University College London —London
- £43,981 - £52,586 a year
- Full-time
- English
- Administrative experience
- Annual leave
- Employee assistance programme
1d
Admissions Officer (Graduate) - Maternity Cover
University College London —London
- £36,433 - £41,833 a year
- Full-time
- Organisational skills
- Annual leave
- Employee assistance programme
14d
Enrolment Officer
Birmingham City University —Birmingham
- £35,331 - £39,002 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
8d
Student Services Officer and First Aid Lead
The Eight Group —Bermondsey
- Up to £31,980 a year
- Full-time
- First Aid Certification
- In-person
- Care plans
Quick apply
Student Experience Officer
University of Sheffield —Sheffield
- £27,319 - £33,951 a year
- Full-time
- Hybrid work
- Customer service
- Driving
- Communication skills
- Annual leave
- Employee discount
13d
Senior Student Records Officer
The City Of London —London
- £44,110 - £49,140 a year
- Full-time
- Hybrid work
- School
1d
Assessment Records Officer
Imperial College London —White City
- £41,005 - £45,616 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
14d
Student Induction and Community Officer - 12 month maternity cover contract
Birmingham City University —Birmingham
- £32,006 - £35,331 a year
- Full-time
- Hybrid work
- University
- Organisational skills
- Communication skills
6d
Student Activity Monitoring Officer
Regent College London —London
- £28,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply

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Student Engagement & Achievement Graduate Intern

University of Derby -
Kedleston

Apply Now

Job details

Full-time | Fixed term contract
£25,802 - £30,569 a year
12 days ago

Benefits

Cycle to work scheme
On-site gym
Annual leave
Company pension
Employee assistance programme
Employee discount
Sick pay

Qualifications

Customer service
Microsoft Office
Business
Communication skills

Full job description

Job details

Responsible to

Student Engagement & Achievement Officer/Coordinator

Location

Kedleston Road, Derby Campus

Closing date

Tuesday 28 July 2026

Salary

£25,802 to £26,582 per annum (for exceptional performers, there is scope for further progression up to £30,569 per annum).

Job grade

ATOS 3

Reference

0179-26

Contract type

Fixed term contract for 12 months

Post type

Full-time

Adaptive working type

Onsite
This role will be based on site, primarily in the named location.

About the University

We have one simple promise – to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better.

The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region.

We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 – making it one of the top universities in the country recognised for its outstanding student experience and student outcomes.

Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills.

About the College/Department

Our Provost – Learning and Teaching department drives forward the University’s ambition to provide excellence and opportunities for all students; building on Derby’s long-standing reputation for teaching excellence, ensuring the development of sector-leading flexible, integrated learning that aligns to the needs of learners, not just now but in the future.

About the Student Engagement and Achievement Team

The Student Engagement & Achievement (SE&A) Team leads the University of Derby’s strategic approach to student engagement, continuation and success. The team focuses on key academic transitions, using engagement data and student insight to design and deliver targeted interventions, particularly for students who may be at risk of disengagement. Working collaboratively across the University, SE&A supports improved progression, retention and achievement, contributing to positive outcomes aligned with Teaching Excellence Framework (TEF) priorities.

About the role

This opportunity is available for University of Derby Graduates who have graduated within the last 2 years only!

We are seeking a Student Engagement & Achievement Graduate Intern to support proactive work with students who may be experiencing challenges with engagement. Working within the SE&A Team, the post holder will make contact with students identified as being at risk of disengagement, using supportive conversations to understand individual circumstances and encourage re-engagement with their studies.

The role involves active listening, guiding students to appropriate University services and helping students feel confident in continuing their academic journey. You will contribute to wider work that supports student progression, retention and a positive student experience, while working closely with colleagues across the University.

This is a collaborative role with opportunities for learning, development and support within a friendly, student focused team.

About You

You will bring a student-centred approach and a genuine commitment to supporting student engagement and success. You will be comfortable communicating with students in potentially sensitive situations, using empathy, professional judgement and clear communication to identify appropriate next steps.

You will be confident using Microsoft Office (or equivalent), able to produce accurate records, and have strong interpersonal skills for both written and verbal communication. An understanding of data protection requirements and the importance of inclusive practice is essential. Awareness of the diverse backgrounds and experiences of students, and the barriers that may affect engagement, would be welcomed.

To be eligible for this Graduate Internship, applicants must be a University of Derby graduate who has completed their qualification within the last two years. The role requires a flexible approach to working, including occasional evening and weekend activity in line with the academic year, such as supporting Clearing, Open Days and Graduation.

Principal accountabilities

Proactively identify and contact students who are not engaging through phone and email communication, using supportive conversations and timely nudges to explore attendance or engagement gaps.

Maintain accurate and up to date student records by logging interactions and tracking engagement activity in line with data management requirements.

Use a student-centred approach to identify barriers to engagement and signpost students to appropriate internal services, ensuring recommendations are clear, timely and responsive to individual needs.

Work under the guidance of the Student Engagement and Achievement team to continually aim to improve student engagement.

Work in accordance with university policies and procedures (including Equality and Diversity and Data Management), promote social mobility, equality and diversity for students and staff and sustain an inclusive environment.

Undertake training as required, taking responsibility for maintaining and updating knowledge and skills.

Support University wide duties in line with demand throughout the academic year. This will include supporting at Clearing, Open Days and Graduation.

Person specification

Essential Criteria

Qualifications

A recent graduate of the University of Derby who has graduated within the last two years.

Experience

Experience of working with Microsoft Office packages or equivalent.
Experience of producing accurate, well‑structured notes and maintaining up‑to‑date records

Skills, knowledge & abilities

Comfortable in supporting students in potentially difficult conversations, using empathy and judgement to identify the most appropriate support options.
Confidence in asking open questions and engaging in reflective, supportive conversations.
Student‑centred approach, with a genuine commitment to supporting student engagement.
Professional and confident telephone manner, able to guide students with clarity and reassurance.
Strong interpersonal skills, enabling clear and effective interactions in both written and verbal formats.
Ability to understand and apply regulations/rules e.g. GDPR.

Business requirements

Willingness to provide support at University events from time to time e.g., Graduation, Clearing and Open Days, (some of these events occur outside of normal working hours, such as evenings and weekends).

Desirable Criteria

Experience

Previous experience in a customer service, call centre, or office-based role.

Skills, knowledge & abilities

Awareness of the support needs and lived experiences of students from diverse backgrounds, including an understanding of barriers that may affect engagement.

Benefits

Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata)
Local Government Pension Scheme
Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme
Access to a variety of staff discounts at high street retailers
Discounted onsite gym
Cycle to Work scheme
A flexible working environment
A commitment to personal and professional development

Key contact

For further information and informal enquiries regarding the role, please contact Eloise Heathcote, Student Engagement & Achievement Officer via [email protected]

For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via [email protected].

Important information

Visa Sponsorship Eligibility

The University is unable to sponsor the employment of international workers under the Skilled Worker route for this role; however, applications are welcome from candidates who are able to demonstrate an alternative right to work in the UK.

Equity, diversity and inclusion

The University of Derby is committed to promoting equity, diversity and inclusion, regardless of age, disability, trans status, marriage and civil partnership, pregnancy and maternity, race, religion or belief (or none), sex and sexual orientation.

We are Disability Confident Employers, demonstrating our commitment to disability inclusion, and invite applicants to highlight adjustments they may require to ensure equitable participation in our recruitment processes.

Further, we are committed to ensuring an environment which is trans and non-binary-inclusive for all our staff, students, partners, and visitors, and continuously review our policies, guidance and training.

When applying to join the University, you can choose your preferred title, including the gender-neutral title 'Mx'. We also ask our candidates if they would like to share their preferred pronouns. This is voluntary but demonstrates our commitment to inclusivity for trans and non-binary candidates. Once employed, you can add pronouns and preferred names onto our system.

The University of Derby undertakes anonymised shortlisting during the staff recruitment process. This means that, when shortlisting, panel members will not be able to see an applicant’s name and will see an applicant number instead. This demonstrates the practical steps we are taking to remove barriers to recruitment by minimising the possible impact of our unconscious bias.

However you identify, we actively celebrate the knowledge, experience and talents each person brings. Our students come from a wide range of backgrounds; therefore we are particularly interested to hear from applicants who will help our leaders and teams be more reflective of our student population.

Read more about equity, diversity and inclusion at the University of Derby.

Environmental Sustainability

At the University of Derby, we are passionate about embedding sustainability into everything that we do. We aim to bring environmental sustainability into all aspects of the University, including teaching, research and operational activities. In line with the University's strategic framework, we expect all our staff to embed sustainability into their working practices and support the University's objective to reach net zero carbon by 2050.

Apply today to invest in your career with University of Derby.

How to apply

You can apply by submitting an online application. Once you have signed in or registered with us you will be able to begin your application. If you are creating an account for the first time, please ensure you provide an email address that you access regularly as this will be our main means of contacting you regarding your application.

The University reserves the right to close this vacancy early if we receive a high volume of applications. We encourage you to submit your application as soon as possible to avoid disappointment.

If you require any assistance, including the provision of any documentation in an alternative format, please contact the Recruitment team at [email protected].

Please note all applications must be submitted online by Midnight GMT on the closing date of the vacancy.

Apply Now

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Job details

Essential Criteria

Qualifications

Experience

Skills, knowledge & abilities

Business requirements

Desirable Criteria

Experience

Skills, knowledge & abilities

Visa Sponsorship Eligibility

Equity, diversity and inclusion

Environmental Sustainability

How to apply