Emergency management & response occupations Work, Jobs in Erith, Gtl (with Salaries)

Contact Centre Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- £27,204 - £29,859 a year
- Full-time
- Customer service
Emergency Response Medic
Wilson James —London
- £21.50 an hour
- Full-time
- Customer service
- Supervising experience
- First Aid Certification
- Annual leave
- Employee discount
8d
Freelance Fire Risk Assessor
Consulix Risk Experts —London
- £40 an hour
- Travel
- Work from home
Quick apply
Operational Resilience, Readiness and Response Practitioner
Sky —London
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Business
- Free parking
- Employee discount
Operational Resilience and Readiness Manager
AXA —Redhill
- £60,000 - £75,000 a year
- Leadership
- Communication skills
- Employee discount
Emergency Planning and Business Continuity Officer
LondonBoroughofBexley —Bexleyheath
- £38,838 - £44,610 a year
- Annual leave
Senior Operational Resilience, Readiness and Response Practitioner - 12 m FTC
Sky —London
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- IT
- Free parking
- Employee discount
Emergency Retrieval Technician – Paediatric and Neonatal Intensive Care Service
BEARS Ambulance Service —London
- £42,434 a year
- 12 hour shift
- Driving
- In-person
- Time management
Quick apply
2d
Alarm Response Centre Day Controller (HF1349203)
Flourish —Epsom
- £25,800 a year
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
Quick apply
NTOC Duty Team Manager _M25
Balfour Beatty —Dartford
- Hybrid work
- Maintenance
- Communication skills
- Annual leave
Technical Assistant
Golden Thread Fire Delay Ltd —Hutton
- £34,000 - £45,000 a year
- Full-time
- AutoCAD
- In-person
- Communication skills
- Free parking
- Profit sharing
Quick apply
3d
Senior Manager – Operational Resilience & Crisis Management
Pwc UK —London
- Full-time
- Hybrid work
- Travel
10d
Head of Operational Resilience (1st LoD)
Pay.UK —Aldgate
- Presentation skills
- Leadership
- Annual leave
- Employee assistance programme
10d
Resilience & continuity manager
SECCL —London
- £60,000 - £80,000 a year
- Full-time
- Hybrid work
- Bar
- Financial services
- Employee discount
Operational Resilience and Business Continuity Manager
Foresters Financial —Bromley
- Up to £70,000 a year
- Full-time
- Financial services
- Annual leave
- Work from home
System Disruption Manager
Waymo —London
- £118,000 - £124,000 a year
- Full-time
- Remote
- Driving
- Mentoring
- Business
1d
Operational Resilience Specialist
Aviva —London
- Part-time
- IT
- Financial services
- Employee discount
Health, Safety & Fire Consultant
Office Test —London
- £50,000 - £60,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Health & wellbeing programme
Quick apply
Emergency Responder (Havering)
St John Ambulance —Romford
Associate Director Corporate Security
UnitedHealth Group —London
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Communication skills

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emergency management & response occupations jobs near erith, gtl

Contact Centre Officer (Headquarters, Chelmsford)

Essex Police and Kent Police -
Chelmsford

Apply Now

Job details

Full-time
£27,204 - £29,859 a year

Qualifications

Driving Licence
Customer service
GCSE

Full job description

Contact Centre Officer

Full time opportunities (average of 37 hours per week), working a rotating shift pattern of 6 on 4 off (2 early's, 2 lates and 2 nights), covering a 24 hour period 7 days a week, based in Chelmsford. Initial training may be based in Chigwell or Chelmsford. Please note that public transport does not serve Chigwell site, therefore you must have access to your own transportation. Transport provision/support may be available if required.

The salary for this role is £27,204 to £29,859 per annum exclusive of shift and weekend working allowance, (up to £32,644 to £35,830 per year inclusive of 20% shift allowance, when the full range of shift patterns are worked), this role will still operate on a rotating shift pattern covering a 24/7 period 365 days per year.

About the role

Be the first point of contact for emergency and non-emergency contact to the police service, both from members of the public and partner agencies. Receive and critically assess all types of contacts including 999, 101 telephone calls, and other types of contacts, online or in person, maintaining high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.

What will you be doing?

Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.
Assess Threat, Harm, and Risk, and identify the appropriate action to resolve or determine the appropriate agency, deployment grading, and priority of contacts.
Manage customer expectations regarding the service that can be provided by giving advice and taking appropriate action.
Maintain accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.

What qualifications and experience do you need?

GCSE in English at grade C or above, or equivalent qualification.
Previous experience of working within a call centre or customer service environment.
Excellent verbal and written communications skills are essential in order to communicate with those contacting the police, deal assertively and courteously with all enquires whilst managing expectations.
The ability to learn and use a variety of computer based systems as the post holder will be required to become proficient in the use of Essex Police systems including command and control, crime recording and intelligence, as well as national police databases.
Ability to work flexibly on a shift pattern that covers working 24 hours a day, all year round.
To be able to work effectively as part of a team without supervision.

Note for potential candidates:-

Location of the role is based at Essex Police HQ, Chelmsford. or Great Dunmow, Essex. If you do not have a driving licence, we recommend checking public transport to ensure you are able to attend all shifts, as public transport is very limited early morning and late nights.

Please note: Training may be held at different police premises within Essex, so you must be prepared to attend different locations. We have a fall back location based at Great Dunmow and Chigwell that is used occasionally, you will need to ensure that you are able to attend all locations and when required, dependent on operational requirements..

To view the full job description, please click here.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Essex Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [email protected] stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applications must have lived in the UK continuously for the past three years.

Essex Police is an equal opportunities employer. Communications may be recorded for monitoring purposes.

Apply Now

Refine Your Search

emergency management & response occupations jobs in erith, gtl

Contact Centre Officer (Headquarters, Chelmsford)

Emergency Response Medic

Freelance Fire Risk Assessor

Operational Resilience, Readiness and Response Practitioner

Operational Resilience and Readiness Manager

Emergency Planning and Business Continuity Officer

Senior Operational Resilience, Readiness and Response Practitioner - 12 m FTC

Emergency Retrieval Technician – Paediatric and Neonatal Intensive Care Service

Alarm Response Centre Day Controller (HF1349203)

NTOC Duty Team Manager _M25

Technical Assistant

Senior Manager – Operational Resilience & Crisis Management

Head of Operational Resilience (1st LoD)

Resilience & continuity manager

Operational Resilience and Business Continuity Manager

System Disruption Manager

Operational Resilience Specialist

Health, Safety & Fire Consultant

Emergency Responder (Havering)

Associate Director Corporate Security

I want to receive the latest job alerts for emergency management & response occupations in erith, gtl

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