Patient services manager Work, Jobs in Ewell, Sry (with Salaries)

Multi-Site Patient Services & Operations Manager
Love Teeth Dental —Sutton
- £35,000 - £45,000 a year
- Full-time
- Recruiting
- Organisational skills
- Front desk
Quick apply
12d
GP Operations Manager
Mitcham & Tooting Health —Mitcham
- £35,000 - £43,000 a year
- Full-time
- Management
- Human resources
- In-person
- Referral programme
- Sick pay
Quick apply
Specialist Support Worker- Adolescent Service
London Borough of Sutton —Sutton
- £38,256 - £46,968 a year
- Weekend availability
- Hybrid work
- Annual leave
- Employee discount
10d
Mobile Hearing Aid Audiologist, Guildford
Leightons Opticians & Hearing Care —Guildford
- £50,000 - £120,000 a year
- Patient care
- Annual leave
- Gym membership
Complaints Manager
Surrey and Borders Partnership NHS Foundation Trust —Leatherhead
- £51,657 - £58,785 a year
- Full-time
- Continuous improvement
- Team management
- Training & development
- Free parking
Medical Secretary/Administrator
Cognyfi —Reigate
- From £26,000 a year
- Full-time
- Databases
- Business development
- Recruiting
Quick apply
11d
Project Coordinator, Data Monitoring - Entry Level
Medpace, Inc. —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Bachelor's degree
- Annual leave
- Work from home
MLA Team Leader
The Royal Marsden NHS Foundation Trust —Sutton
- £33,262 - £36,027 a year
- Full-time
- Management
- Recruiting
- Training & development
- Annual leave
10d
Operations Manager
EMED Group —Redhill
- £37,000 a year
- Full-time
- Customer service
- Budgeting
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d
eClinical Coordinator (London, Entry Level)
Medpace, Inc. —London
- Full-time
- Microsoft Word
- Software troubleshooting
- English
- Annual leave
- Work from home
Delivery Team Trainer
Evri —Sutton
- £30,000 a year
- Full-time
- Customer service
- Travel
- Mentoring
Pharmaceutical Delivery Driver
LF&E Temperature Controlled Logistics —Coulsdon
- £33,134.40 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
1d
Customer Experience and Quality Lead
Healthcare Partners Ltd —Guildford
- £41,956 - £50,524 a year
- Full-time
- Continuous improvement
- Travel
- Communication skills
10d
Primary Care Network Business Manager
New Malden & Worcester Park PCN —New Malden
- Part-time
- Data analysis skills
- Continuous improvement
- Human resources
Quick apply
Travel & Customer Service Coordinator
Suvoda —London
- Part-time
- Remote
- Spanish
- English
- Hotel
Quick apply
Project Assistant - Clinical Safety
Medpace, Inc. —London
- Full-time
- English
- Administrative experience
- Organisational skills
- Annual leave
- Work from home
11d
Referrals Manager
Voo Veterinary Group —Surbiton
- Full-time
- Management
- Hospital
- Customer service
- Annual leave
- Employee discount
Quick apply
Client Care Advisor
Vets for Pets —Epsom
- Part-time
- Front desk
- Employee discount
People Advisor - 12 Month FTC
Doctor Care Anywhere —London
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Work from home
Quick apply
11d
Junior Project Manager
M3EU —London
- Full-time
- Remote
- Writing skills
- Project management
- Bachelor's degree
- Annual leave
- Employee discount
Quick apply

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patient services manager jobs near ewell, sry

Multi-Site Patient Services & Operations Manager

Love Teeth Dental
Sutton

Quick apply

Job details

Permanent | Full-time
£35,000 - £45,000 a year
12 days ago

Qualifications

Front of house supervision
Operations management
Patient appointment coordination
Coaching
Process improvement
Complaint handling
Patient service
Performance management
Appointment booking and call handling
Continuous improvement cycles oversight
Decision making
Recruiting
Organisational skills
Operational strategy development
Front desk
Employee performance appraisals
Professional development mentoring
Training & development
Leadership
Team motivation leadership
Communication skills

Full job description

Multi-Site Patient Services & Operations Manager

Role Overview

Job Title: Multi-Site Patient Services & Operations Manager

Location: Multi-site - Sutton, Cheam, Stonecot, Worcester Park, New Malden and Chessington

Contract: Full Time (Part Time Available)

Salary: £35k-£45k per annum

Must be a car driver/owner.

The Role

We are looking for an experienced, highly organised and commercially aware Multi-Site Patient Services & Operations Manager to lead reception, patient services and non-clinical operations across our six practices.

This is a unique role combining reception leadership, patient services and multi-site operations.

The successful candidate will be responsible for ensuring that our reception and patient journey functions operate consistently, efficiently and professionally across all six locations. Clinical management, governance and compliance sit outside this role.

Your key focus will be on people, patients, processes, performance and operational delivery.

You will be the key link between the individual practices and the senior leadership team, ensuring that each site has the systems, people, structure and support required to perform effectively.

This role is responsible for reception, patient services and non-clinical operations across the group. Clinical governance, clinical decision-making and clinical performance sit outside the role. The successful candidate will work closely with clinical and senior management teams to ensure each practice runs effectively.

Key Responsibilities

Multi-Site Operations

Lead reception, patient services and non-clinical operations across six practices.
Ensure consistent operational standards, processes and ways of working across all sites.
Identify operational inefficiencies and implement practical improvements.
Develop and maintain clear SOPs and operational procedures.
Monitor operational performance and drive agreed standards and targets.
Work closely with senior management to resolve operational issues.
Support the opening, development and integration of new sites where required.
Ensure effective communication and information flow between sites and central management.
Act as the escalation point for significant non-clinical operational issues.

Reception & Patient Services

Lead and develop the reception function across all six practices.
Provide clear leadership to front-of-house teams.
Establish consistent standards for telephone handling, appointment booking, patient communication and reception presentation.
Ensure patients receive a consistently excellent experience regardless of which practice they attend.
Review and improve appointment-booking processes, diary utilisation and patient conversion.
Monitor cancellations, failures to attend, rebooking and outstanding appointments.
Support practices in maximising appropriate diary utilisation and reducing unused capacity.
Ensure patient queries and complaints are handled promptly, professionally and consistently.
Develop reception teams to be confident, knowledgeable and commercially aware while maintaining a warm, patient-focused approach.

People Management

Recruit, onboard and retain high-performing staff.
Lead, coach and performance-manage reception teams.
Establish clear objectives, responsibilities and performance expectations.
Conduct regular one-to-ones, performance reviews and development discussions.
Identify training needs and coordinate appropriate training across the group.
Address performance and conduct issues appropriately and in line with company policies.
Build a positive, accountable and collaborative culture across the six sites.
Support workforce planning, staffing levels and holiday/absence management.
Strong people-management and leadership skills.
Experience managing KPIs and operational performance.
Excellent organisational and prioritisation skills.
A strong understanding of customer/patient experience.
Commercial awareness and confidence working with operational data.
Experience implementing processes and improving operational performance.
Excellent communication and interpersonal skills.
The confidence to challenge poor performance and hold people accountable.
A practical, hands-on approach - willing to get involved when a site needs support.

Personal Attributes

We are looking for someone who is:

Organised — able to manage six sites without losing sight of the detail.
Commercially minded — understands that great patient service and strong business performance should work together.
People-focused — able to motivate, coach and develop teams.
Accountable — takes ownership and follows things through.
Approachable — someone site teams feel comfortable coming to for support.
Decisive — able to make sensible decisions and resolve problems quickly.
Process-driven — enjoys creating structure and consistency.
Adaptable — comfortable moving between strategic planning and hands-on problem solving.
Results-focused — able to turn operational plans into measurable improvements.

Why This Role Matters

With six practices, consistency becomes increasingly important. This role will provide the operational leadership and structure that connects the individual practices into one high-performing group.

The successful candidate will have significant influence over how patients experience the business, how effectively the practices operate and how well our non-clinical teams perform.

This is an opportunity for someone who enjoys making things work better, developing people and creating a consistent, high-quality patient experience across multiple locations.

Pay: £35,000.00-£45,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

patient services manager jobs in ewell, sry

Multi-Site Patient Services & Operations Manager

GP Operations Manager

Specialist Support Worker- Adolescent Service

Mobile Hearing Aid Audiologist, Guildford

Complaints Manager

Medical Secretary/Administrator

Project Coordinator, Data Monitoring - Entry Level

MLA Team Leader

Operations Manager

eClinical Coordinator (London, Entry Level)

Delivery Team Trainer

Pharmaceutical Delivery Driver

Customer Experience and Quality Lead

Primary Care Network Business Manager

Travel & Customer Service Coordinator

Project Assistant - Clinical Safety

Referrals Manager

Client Care Advisor

People Advisor - 12 Month FTC

Junior Project Manager

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