Patient experience manager Work, Jobs in Exeter, Dev (with Salaries)

Patient Experience and Governance Manager
Channel View Medical Group —Teignmouth
- From £37,000 a year
- Full-time
- Management
- Microsoft Office
- Organisational skills
Quick apply
6d
Autism ADOS Assessor for Children - Exeter/South West England
Paloma Health —Exeter
- £68,000 - £72,000 a year
- Full-time
- Experience working with children
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Call Centre Manager
Practice Plus Group IUC —Exeter
- £71,043.70 a year
- Leadership
Total Communication Co-ordinator (Learning Disability)
Camphill Devon Community, —Buckfastleigh
- £15.30 an hour
- Part-time
- Mentoring
- Organisational skills
- IT
- Free parking
- Health & wellbeing programme
Quick apply
2d
Activity Coordinator
Optima Care Partnership —Paignton
- £13.95 an hour
- Full-time
- Organisational skills
- Computer skills
- In-person
- Free parking
Quick apply
6d
Lead Receptionist
Bupa Dental Care —Exeter
- Full-time
- Front desk
- In-person
- Leadership
- Employee assistance programme
- Employee discount
Learning Mentor
United Response —Okehampton
- £13.25 an hour
- Part-time
- Teaching
- Paid training
- Employee discount
Senior Project Manager NEC4 ECC (Accredited)
AECOM —Exeter
- Full-time
- Hybrid work
- Engineering
- Project management
- Organisational skills
Receptionist
Bupa Dental Care —Exeter
- Full-time
- Customer service
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
Assistant Manager
Boots —Exeter
- Weekend availability
- Organisational skills
- IT
- Leadership
- Employee assistance programme
- Employee discount
2d
Trainee Bus Driver Exeter
Stagecoach —Exeter
- £16.49 an hour
- Weekend availability
- No experience needed
- Driving
- School
- Paid training
- Employee assistance programme
Relief Pharmacist
Boots —Exeter
- Part-time
- Customer service
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Dental Courier
European Dental Laboratory —Exeter
- £12.71 an hour
- Full-time
- Customer service
- Driving
- Organisational skills
- Annual leave
Quick apply
3d
Delivery Team Trainer
Evri —Newton Abbot
- £28,000 - £32,000 a year
- Full-time
- Customer service
- Travel
1d
Systems Administrator
Deciphex —Exeter
- Weekend availability
- Hybrid work
- Computer Science
- Microsoft Office
- Bachelor's degree
- Annual leave
Quick apply
3d
Ward Manager
Elysium Healthcare —Wellington
- From £48,369 a year
- Full-time
- Leadership
- Free parking
- Annual leave
Quick apply
Specialist Biomedical Scientist
Torbay and South Devon NHS Foundation Trust —Torquay
- £39,959 - £48,117 a year
- Weekend availability
- Management
- Quality control
- Patient care
13d
Duty Pharmacy Manager - Cullompton P/T
Tesco UK —Cullompton
- Up to £52,000 a year
- Full-time
- IT
Senior Physiotherapist
Nuffield Health —Exeter
- Up to £45,400 a year
- Full-time
- Bachelor's degree
- IT
- Leadership
- Employee discount
- Gym membership
8d
MSK Physiotherapist
Bupa —Exeter
- Up to £45,000 a year
- Part-time
- Time management
- Gym membership
- Life insurance
Quick apply

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Patient Experience and Governance Manager

Channel View Medical Group
Teignmouth

Quick apply

Job details

Full-time
From £37,000 a year
6 days ago

Qualifications

Management
GCSE
Primary care
Microsoft Office
Staff training
Organisational skills
IT
Computer skills
Leadership
Communication skills
A Level
Time management

Full job description

Job overview

Closing Date 2nd August

The Patient Experience and Governance Manager is responsible for ensuring the GP Practice delivers high-quality patient services while maintaining robust governance, compliance, and risk management. This role oversees patient complaints and feedback, drives service improvements, ensures regulatory compliance, and supports the leadership team in operational and strategic initiatives.

The role involves working in Partnership with the Practice CQC Manager / GP Partner, Practice Manager and wider Management Team.

Channel View Medical Group is a friendly, forward-looking Practice providing care and support for approximately 22,500 patients in Teignmouth, Chudleigh, Shaldon & Bishopsteignton. We employ a full range of medical and clerical staff to provide the best possible care to our varied patient group. We are part of The Coastal Primary Care Network (PCN) within Teignmouth/Dawlish alongside Dawlish Medical Group. Being part of a PCN enables us to share and gain knowledge and expertise between the different surgeries.

The successful Manager will ideally have Primary Care experience. However, this is not essential if they have managerial experience and meet the person specification.

For those considering applying, we welcome an informal visit to the Practice to gain a better understanding of the role and the team. For more information on the role or to arrange a visit visit, please contact Michelle Smith on 01626 771206 or at [email protected]

Key Responsibilities:

Governance and Compliance

· Maintain oversight of the Practice’s compliance with CQC standards, NHS policies, and other relevant regulations.

· Develop, implement, and maintain internal governance and compliance policies tailored to a primary care setting.

· Conduct regular audits and risk assessments, identifying gaps or areas for improvement and implementing corrective actions.

· Maintain the Practice Risk Register and ensure all risk assessments are regularly updated.

· Prepare and coordinate documentation for inspections, audits, and external reviews.

· Produce reports on compliance, governance, and risk management for the Management Team and Partners.

· Record and monitor significant events, ensuring follow-up and appropriate action plans are implemented.

Patient Experience and Complaints Management

· Lead the coordination and investigation of patient complaints, working with clinical and administrative teams to ensure timely and thorough responses.

· Draft professional written responses to patients and oversee the implementation of improvements following complaints.

· Maintain accurate, confidential, and up-to-date records of complaints, outcomes, and learning.

· Analyse trends from complaints and patient feedback to identify service improvements.

· Prepare learning summaries and reports for the Management Team and Partners to inform decision-making.

Operational and Team Support

· Support the Practice Manager in day-to-day operations, ensuring staff achieve their responsibilities and maintain excellent patient service.

· Contribute to change initiatives, such as service delivery improvements, pathway updates, and contract compliance.

· Deliver or coordinate staff training and briefings on governance, compliance, and patient experience.

· Contribute to recruitment, induction, and staff development in line with Practice policies.

Leadership and Stakeholder Engagement

· Act as a key member of the Leadership Team, providing insights into patient experience, compliance, and governance.

· Engage with internal and external stakeholders to gain buy-in for governance and service improvement initiatives.

· Participate in the duty manager rota, providing operational oversight and serving as a point of contact for staff and management.

This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out reasonable duties which may be requested from time to time.

Qualifications and Training

Essential:
· Good general education to A Level or equivalent

· GCSE English and Mathematics (Grade C/4 or above)

· Commitment to ongoing professional development

Desirable:

· Relevant professional qualification or equivalent experience

· Leadership or management qualification

· Governance, compliance or quality improvement training

Knowledge and Experience

Essential:

· Experience working in a professional or regulated environment

· Experience of following policies and procedures

· Experience handling confidential information

· Experience of producing reports or maintaining accurate records.

Desirable:

· Experience in primary care, the NHS, or healthcare

· Experience of complaints handling, governance, compliance, or quality improvement

Specific skills

Essential:

· Excellent communication and interpersonal skills

· Strong organisational and time management skills

· Good IT skills, including Microsoft Office

· Ability to analyse information, solve problems, and prioritise workload

· Ability to work independently and as part of a team

Desirable:

· Experience of delivering training or supporting staff development

· Knowledge of CQC standards or NHS governance requirements

· Experience handling complaint investigations

Personal Qualities

Essential:

· Able to handle sensitive information with discretion and maintain confidentiality at all times

· Strong problem solving abilities with a proactive and solution - orientated approach to challenges

· High levels of integrity and loyalty

· Ability to work under pressure and adapt to competing priorities

Desirable:

· Ability to influence and gain buy-in from stakeholders

· Strategic thinking and service improvement mindset

Requirements due to work environment / conditions

· Flexibility to work outside of core office hours

· Disclosure Barring Service (DBS) check

· Maintains confidentiality at all times

Physical Effort

·Work in the office environment including periods based at work station, computer / keyboard skills and dealing with distractions and interruptions

Emotional Effort

Work autonomously and manage their own area and workload

Mental Effort

· Have periods of working independently in isolation

· Require high levels of motivation and a positive approach

· Require a high standard of written and oral presentation skills

Pay: From £37,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

patient experience manager jobs in exeter, dev

Patient Experience and Governance Manager

Autism ADOS Assessor for Children - Exeter/South West England

Call Centre Manager

Total Communication Co-ordinator (Learning Disability)

Activity Coordinator

Lead Receptionist

Learning Mentor

Senior Project Manager NEC4 ECC (Accredited)

Receptionist

Assistant Manager

Trainee Bus Driver Exeter

Relief Pharmacist

Dental Courier

Delivery Team Trainer

Systems Administrator

Ward Manager

Specialist Biomedical Scientist

Duty Pharmacy Manager - Cullompton P/T

Senior Physiotherapist

MSK Physiotherapist

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