Residential manager Work, Jobs in Fareham, Eng (with Salaries)

Client Care Lead
Right at Home Solent & Southampton —Fareham
- Organisational skills
- Leadership
- Communication skills
Quick apply
Estate Agent
The Property Experts —Fareham
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
Deputy Manager
New Forest Care —Southampton
- Up to £36,836 a year
- Weekend availability
- Childcare
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Building Manager - Portsmouth, PO1
Encore —Portsmouth
- £39,000 - £43,000 a year
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
7d
Retail Manager FTC
Land Securities —Portsmouth
- Weekend availability
- Annual leave
- Employee assistance programme
Deputy Manager
The Moorings —Cowes
- £28,407.41 - £35,000.00 a year
- Full-time
- Management
- Supervising experience
- In-person
- Annual leave
Quick apply
8d
Discharge Flow Coordinator
Hampshire County Council —Gosport
- £27,780 - £30,564 a year
- Organisational skills
6d
Property Manager
New Forest District Council —Lyndhurst
- £45,511 - £49,758 a year
- Full-time
- Hybrid work
- Microsoft Office
- Annual leave
- Employee assistance programme
7d
Assessment and Admissions Officer £26,500 pro - rata
ANA Treatment Centres —Portsmouth
- From £26,500 a year
- Overtime
- Windows
- Driving
- In-person
- Annual leave
Quick apply
1d
General Manager
Hearth House —Southampton
- £42,436 a year
- Full-time
- Organisational skills
- Leadership
- Life insurance
Quick apply
Health and Social Care Trainer- Multiple locations
Choice Care Group —Southampton
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- Driving
- Communication skills
- Employee assistance programme
- Life insurance
Canvassing Team Manager – Milk & More- Residential
Milk & More —Chichester
- £27,369 a year
- Full-time
- Remote
- Sales
- Salesforce
- Communication skills
- Employee discount
Quick apply
9d
Home Manager - adults residential
S.N.G Healthcare Limited —Southampton
- £32,000 - £35,000 a year
- Full-time
- Driving
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Buildings & Communities Manager
Pegasus Homes —Romsey
- £50,000 a year
- Analysis skills
- IT
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
3d
Clinical Deputy Manager
Hamberley Care Homes —Southampton
- £61,796.33 a year
- Full-time
- Management
- Hotel
- Communication skills
- Free parking
- Annual leave
10d
Deputy Manager
Greensleeves Care —Alton
- £35,000.00 - £36,793.07 a year
- Full-time
- Supervising experience
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Social Worker
Hampshire County Council —Fareham
- £40,643 - £51,827 a year
- Hybrid work
- Travel
- Mentoring
- Communication skills
- Relocation assistance
- Annual leave
Registered Manager
Southampton City Council —Southampton
- £57,755 - £65,222 a year
- Full-time
- Care plans
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
1d
Residential Support Worker (Children)
New Forest Care —Southampton
- Up to £37,658.40 a year
- Weekend availability
- Annual leave
- Sick pay
Quick apply
Building Services Manager
Urbanbubble —Southampton
- £38,000 - £47,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Referral programme
Quick apply
3d

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Client Care Lead

Right at Home Solent & Southampton -
Fareham

Quick apply

Job details

Qualifications

Organisational skills
NVQ
Leadership
Communication skills

Full job description

The Client Care Lead is responsible for managing the client journey from initial enquiry through onboarding and ongoing support, ensuring services are delivered in a safe, effective, caring, responsive, and well-led manner.

Reporting to the Client Care Manager, the role acts as a central point of accountability for client experience, supporting sustainable growth through timely responsiveness, strong relationships, and high-quality, person-centred care. By understanding client needs and adapting services as those needs change, the Client Lead helps ensure continuity of care, positive outcomes, and long-term trust within the community.

Key Responsibilities

New Client Enquiries, Assessments & Onboarding (Safe, Responsive & Well-Led)

Act as the first point of contact for new client enquiries, responding promptly, professionally, and with compassion
Gather relevant information to understand needs, circumstances, and urgency of support required
Coordinate and book initial assessments within a 72-hour timeframe to ensure responsiveness to supporting the new client and their family.
Work closely with care coordinators and recruitment around capacity planning to ensure client demand is met with carer capacity
Lead the onboarding of new clients, ensuring a smooth, reassuring, and well-managed transition into services
Ensure all assessments, documentation, consents, and care information are completed accurately and in a timely manner
Take a proactive approach with the welfare of clients, liaising with other healthcare professionals to ensure a joined-up circle of care for the client.

Client Relationship, Retention & Advocacy (Caring & Person-Centred)

Build and maintain strong, trusted relationships with clients and families
Act as a consistent and accessible point of contact throughout the client journey
Maintain regular communication through service reviews, quality assessments and feedback from carers to understand the client experience, and that their needs are being met.
Advocate for clients, ensuring their wishes, preferences, dignity, and best interests are central to all decisions
Take a proactive approach to client retention through attentive, responsive, and high-quality relationship management

Ongoing Review, Responsiveness & Growth (Responsive & Effective)

Proactively monitor for indicators of changing need, risk, or opportunity to improve outcomes through weekly review of MARs and Client records
Initiate timely QAs and service reviews of care arrangements to ensure services remain appropriate and person-centred
Work collaboratively with coordinators and care teams to adapt care packages as client needs evolve
Support sustainable growth by ensuring services flex in response to need rather than reaching crisis point
In advance of domiciliary care no longer fully meet a client’s needs, provide clear, professional guidance to clients and families around the Live in Care service, where this would better support safety, wellbeing, and independence and peace of mind for the family, as an alternative to residential care.
Support clients and families to understand how live-in care can enable the client to remain living at home, in line with their wishes
Ensure transitions between care models are well planned, clearly communicated, and carried out with dignity and reassurance

Quality, Safety & Compliance (Safe, Effective & Well-Led)

Monitor the quality of services experienced by clients, identifying risks, themes, and opportunities for improvement
Work closely with the Carer Experience Team, to ensure that carer competencies are at the level required to deliver a quality service.
Organise Client Meetings (in partnership with the Carer Experience Team) with care teams supporting a particular client, to ensure that care delivery is meeting the Client’s needs and our standards, and to share best practice.

Support adherence to relevant legislation, regulatory standards, and internal governance processes
Respond to concerns, complaints, or incidents in line with policy, escalating appropriately to the Client Care Manager where required
Play a key support role to the Leadership Team with Head office audits and CQC inspections.
Ensure learning from feedback, complaints, and incidents is shared and embedded into continuous improvement.

Collaboration, Systems & Professional Practice (Well-Led)

Work in close partnership with care coordinators, the carer experience team, recruitment and leadership
Ensure accurate, timely, and confidential record-keeping in line with data protection requirements
Share insight from enquiries, assessments, and client feedback to inform service development and capacity planning
Role-model professional, ethical, and values-led behaviour at all times
Contribute to a positive, inclusive workplace culture that reflects organisational values of care, integrity, and belonging

Skills & Experience

Essential

Experience in a client-facing or coordination role within a regulated care, health, or community service environment
Strong understanding of person-centred care and safeguarding responsibilities
Proactive and responsive approach handling new enquiries, assessments, as well as sensitive conversations with clients and families
Ability to work within policies, procedures, and regulatory frameworks
Excellent interpersonal, organisational, and communication skills
Ability to identify risk, exercise sound judgement, and escalate appropriately

Desirable

Familiarity with regulatory inspection frameworks (e.g. CQC or equivalent)
Experience working with domiciliary and/or live-in care services
Experience supporting care reviews, service growth, or quality improvement
Level 2 or above NVQ in Health & Social Care or Equivalent Qualifications

Values & Behaviours

Acts with integrity, compassion, and professionalism
Demonstrates responsiveness, reliability, and accountability
Places quality, client wellbeing, dignity, and safety at the heart of decision-making
Works collaboratively and respectfully with colleagues and partners
Committed to learning, improvement, and consistent excellence

Measures of Success

New client enquiries are handled promptly and professionally to ensure new clients are coming on board in line with targets
Assessments and onboarding processes are smooth, timely, and well-coordinated
High levels of client retention through proactive review and responsiveness
Care packages adapt effectively as needs change, supporting growth and continuity
Positive feedback from clients, families, and regulators
Strong contribution to a safe, caring, responsive, and well-led service

Quick apply

Refine Your Search

residential manager jobs in fareham, eng

Client Care Lead

Estate Agent

Deputy Manager

Building Manager - Portsmouth, PO1

Retail Manager FTC

Deputy Manager

Discharge Flow Coordinator

Property Manager

Assessment and Admissions Officer £26,500 pro - rata

General Manager

Health and Social Care Trainer- Multiple locations

Canvassing Team Manager – Milk & More- Residential

Home Manager - adults residential

Buildings & Communities Manager

Clinical Deputy Manager

Deputy Manager

Social Worker

Registered Manager

Residential Support Worker (Children)

Building Services Manager

I want to receive the latest job alerts for residential manager in fareham, eng

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