Monitor audio Work, Jobs in Farnborough, Eng (with Salaries)

Customer Champion
inMusic —Farnborough
- Full-time
- Hybrid work
- CRM software
- Writing skills
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Team Administrator
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Basingstoke
- £25,760 - £27,476 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Legal Secretary
Couchman Hanson Solicitors —Haslemere
- £28,500 - £30,000 a year
- Full-time
- Organisational skills
- Typing
- In-person
Quick apply
2d
International Sales Manager – DJ Brands
inMusic —Farnborough
- Full-time
- Hybrid work
- English
- Business development
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Engineer MAM, PostProduction
Warner Bros. Discovery —London
- Weekend availability
- Hybrid work
- Engineering
- English
- AWS
Senior Infrastructure Engineer
Pax8 Global —Farnborough
- £45,000 - £65,000 a year
- Full-time
- Hybrid work
- English
- Mentoring
- AI
- Free parking
Commercial Content Editor
Haymarket Media Group —London
- £40,000 - £45,000 a year
- Hybrid work
- Organisational skills
- Communication skills
- Flexible schedule
Product Quality Manager
TechPoint —Basingstoke
- £60,000 - £65,000 a year
- Microsoft Word
- Continuous improvement
- Quality control
- Free parking
- Employee discount
Quick apply
Group Digital Communications Executive
Inchcape —London
- Microsoft Powerpoint
- Social media management
- Analytics
Technical Support Manager
Buckinghamshire New University —High Wycombe
- £38,784 - £43,482 a year
- Weekend availability
- Hybrid work
- University
- No degree
- Training & development
- Employee discount
8d
Stage Manager
BECOME ENTERTAINMENT LTD —Hounslow
- £36,000 - £42,000 a year
- Full-time
- English
- Organisational skills
- In-person
Quick apply
Senior Programmatic & Media Operations Specialist
BYD Europe —Uxbridge
- Analysis skills
- Organisational skills
- Communication skills

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Customer Champion

inMusic -
Farnborough

Quick apply

Job details

Full-time

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

CRM software
Stakeholder collaboration
Client engagement
Stakeholder liaison
Writing skills
Internal department liaison
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Customer loyalty building
Organisational skills
Customer support
Customer interaction
Root cause analysis
AI
Communication skills

Full job description

Description

Reporting to the Global Head of CX Team & CX Strategy, the Customer Champion is responsible for safeguarding the customer experience across all inMusic brands by proactively monitoring customer sentiment, intervening in high‑risk or escalated cases, and translating customer insights into actionable improvements for the business.

Acting as a key bridge between end users and internal stakeholders, the Customer Champion works cross‑functionally with internal teams to identify trends, drive corrective actions, and improve overall CSAT and customer loyalty.

This role combines day‑to‑day customer advocacy with responsibility for supporting and improving CX tools and AI‑driven support workflows, while helping surface actionable customer insights.

Key Responsibilities

Monitor and analyse customer feedback, sentiment, CSAT, and quality metrics across multiple channels, producing clear and actionable insights and reports for CX and management teams.

Engage directly with customers via phone and email to gather feedback on cases, support experience recovery, and build positive, long‑term end‑user relationships.

Act as a point of escalation for complex or high‑risk (“rescue”) customer cases, proactively intervening to de‑escalate issues and recover deteriorating customer experiences.

Oversee global RMA activity to ensure cases progress in line with agreed SLAs, escalating risks or delays where required.

Identify recurring issues, trends, and improvement opportunities, collaborating cross‑functionally to address root causes and enhance the end‑to‑end customer journey.

Support the rollout, adoption, and effective use of CX tools, platforms, and AI‑driven support workflows, including testing, optimisation, maintenence and feedback.

Share customer‑driven insights and best practices to support coaching and continuous improvement within the CX team.

Contribute to CX management initiatives and provide ad‑hoc operational support as required to maintain effective day‑to‑day operations.

Skills, Knowledge and Expertise

Proven experience in customer support and operations coordination.

Experience working cross‑functionally and communicating with executive management.

Strong analytical skills with the ability to interpret data and present actionable insights (CSAT, Sentiment, Quality).

Excellent organisational and communication skills, with a focus on empathy.

Good understanding of all inMusic products, their utilities and general application.

Ability to identify problems, propose solutions, and drive continuous improvement.

Ability to coach or support peers by sharing best practices and customer‑driven insights.

Confidence working in a global, multi‑brand environment with diverse customer needs and expectations.

Proven experience managing and rescuing complex, sensitive, or high‑risk customer cases, including de‑escalation and recovery of deteriorating customer relationships.

Experience with AI tools and modern CRM solutions (e.g. Freshdesk and AI‑assisted support platforms).

Willingness to travel occasionally for team workshops, stakeholder alignment, or training (approx. 10%)

Benefits

24 days annual leave (plus public holidays)
Private healthcare
Pension scheme
inMusic UK Employee Assistance Programme
Cycle To Work scheme
Staff discount on inMusic products (for personal use only)
£1,000 annual allowance for training and development
Sick pay

About inMusic

inMusic is the parent company for a family of premier brands that includes AIR Music Technology, Akai Professional, Alesis, Alto Professional, Denon DJ, Denon Pro, Marantz Professional, HeadRush, ION Audio, Marq Lighting, M-Audio, MixMeister, Moog, Numark, Rane, and Sonivox. Committed to pushing the boundaries of innovation in the DJ, music production, live sound, musical instrument, pro audio, lighting and consumer electronics industries, each of inMusicʼs brands creates cutting-edge products that incorporate and build upon the latest in engineering, design, and technology.

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monitor audio jobs in farnborough, eng

Customer Champion

Team Administrator

Legal Secretary

International Sales Manager – DJ Brands

Engineer MAM, PostProduction

Senior Infrastructure Engineer

Commercial Content Editor

Product Quality Manager

Group Digital Communications Executive

Technical Support Manager

Stage Manager

Senior Programmatic & Media Operations Specialist

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