User experience Work, Jobs in Frensham, Sry (with Salaries)

Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £29,000 - £35,000 a year
- Full-time
- Customer service
- Mentoring
- In-person
- Free parking
- Employee assistance programme
Quick apply
9d
Housekeeping
CHD Living —Hindhead
- £13.00 - £13.50 an hour
- Full-time
- English
- Cleaning
- In-person
- Free parking
- Store discount
Quick apply
13d
Projects Administrator
Antac Support Services —Aldershot
- £26,500 a year
- Full-time
- CRM software
- Administrative experience
- Accounting
- Free parking
- Employee assistance programme
Quick apply
3d
Sport Advisor (Sales Assistant)
Decathlon UK —Farnborough
- Part-time
- Customer service
- Merchandising
- Communication skills
11d
Housekeeper
CHD Living —Haslemere
- £13.00 - £13.50 an hour
- Full-time
- English
- Cleaning
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
13d
DOMESTIC ABUSE REFUGE ADVOCATE
I Choose Freedom —Farnborough
- £25,291.00 - £26,227.50 a year
- Full-time
- Conflict management
- Data entry
- Organisational skills
- Free parking
- Sick pay
Quick apply
7d
Concierge Front Desk Role
All align Chiropractic Clinic —Liss
- £12.71 - £13.00 an hour
- Part-time
- Computer literacy
- English
- Front desk
- Free parking
- Employee discount
Quick apply
3d
Delivery Driver
H2O LOGISTICS —Reading
- £178.55 - £233.76 a day
- Full-time
- Sales
- Driving
- Communication skills
- Free parking
- Referral programme
Quick apply
Ancillary Assistant
CHD Living —Godalming
- £13.00 - £13.50 an hour
- Part-time
- English
- Accounting
- Cleaning
- Free parking
- Health & wellbeing programme
Quick apply
8d
Service Colleague (Express)
ASDA —Haslemere
- £13.10 an hour
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
1d
Casual Facilities Assistant
Perins School —New Alresford
- £14.45 an hour
- Part-time
- Maintenance
- Cleaning
- In-person
- Free parking
Quick apply
7h
Sign Maker allrounder with Artworker Experience
Signs and Lines Limited —Camberley
- £28,000 - £34,000 a year
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
- Free parking
Quick apply
Customer Success Manager
Mysoft —Church Crookham
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Travel
- Free parking
- Employee assistance programme
Quick apply
Support Worker
The Agincare Group —Farnham
- £13 an hour
- Nursing home
- Referral programme
Quick apply
4d
Service Colleague
ASDA —Basingstoke
- £13.10 an hour
- 8 hour shift
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
1d
Outreach Support Worker - Adult Supported Living
Swanton Community Services —Farnham
- £13.10 an hour
- Communication skills
- Paid training
- Annual leave
Training Area Operative (Part-Time)
Landmarc Support Services —Ash Vale
- £13,438.75 a year
- Part-time
- Computer literacy
- No experience needed
- Communication skills
- Employee discount
1h
IT Support - Trainee
ramsac —Guildford
- £26,000 - £27,000 a year
- Hybrid work
- Microsoft Office
- Mentoring
Quick apply
Graduate Product and Operations Co-Ordinator (AI Healthcare Technology)
Rudgwick Medical Centre —Horsham
- £25,420 - £30,000 a year
- Part-time
- Organisational skills
- In-person
- AI
- Free parking
Quick apply
Business Support Administrator - Guildford & Woking
HCRG Care Group —Guildford
- From £24,853 a year
- Monday to Friday
- Microsoft Outlook
- Computer literacy
- Administrative experience
- Employee discount
Quick apply

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Second Line Support

SOUTHERN COMMUNICATIONS LIMITED
Basingstoke

Quick apply

Job details

Permanent | Full-time
£29,000 - £35,000 a year
9 days ago

Benefits

Free parking
Company pension
Canteen
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Driving Licence
Customer service
Software deployment
Incident queue management
Mentoring junior staff
IT service management
User account provisioning
Ticket management
User account management
IT permissions management
Ticket management systems
Mentoring
Technical support incident logging
Technical writing
Communication skills
Help desk

Full job description

You will be responsible for providing second line IT support to internal users across SCG, handling escalated issues from first line and resolving more complex technical problems.

Responsibilities:

Receiving and resolving escalated tickets from First Line Service Desk. 
Diagnosing and resolving more complex technical issues that cannot be resolved at first line. 
Escalating issues to Infrastructure, Security, or specialist teams when required. 
Providing guidance and support to First Line colleagues on technical matters. 
Supporting EUC endpoint protection activities by ensuring end-user devices are covered by protection software. 
Supporting software deployment activities, rolling out EUC software to users. 
Supporting EUC patch management activities to ensure software is updated to the latest, secure versions. 
Supporting identity and access administration activities in compliance with defined IAM policies, including more complex account provisioning and access requests. 
Supporting user training activities to ensure users are trained to use IT systems effectively. 
Supporting the development of end-user documentation to help users utilise systems and services. 
Staying informed about SLA targets and working to achieve them. 
Being kept informed during major service outages to understand the impact on users and support communications
Accurately logging all support interactions and resolution details in the ticketing system. 
Contributing to the maintenance and improvement of knowledge base articles and end-user documentation.

Skills and Experience:

Strong communication skills, with the ability to communicate technical subjects in non-technical ways to users. 
Customer-focused approach with a commitment to delivering excellent service. 
Solid understanding of IT support principles and end-user computing technologies. 
Strong diagnostic and problem-solving skills across a breadth of IT disciplines. 
Experience with identity and access administration, endpoint protection, and software deployment. 
Ability to guide and mentor First Line colleagues to develop their skills. 
An understanding of ITIL service management principles.

Benefits:

25 Days Holiday
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
SCG Mobile Benefit
Employee Referral Bonus
Annual Salary Reviews
Pension Scheme
Onsite Canteen (offering free croissants and free freshly made soup daily)
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Pay: £29,000.00-£35,000.00 per year

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

user experience jobs in frensham, sry

Second Line Support

Housekeeping

Projects Administrator

Sport Advisor (Sales Assistant)

Housekeeper

DOMESTIC ABUSE REFUGE ADVOCATE

Concierge Front Desk Role

Delivery Driver

Ancillary Assistant

Service Colleague (Express)

Casual Facilities Assistant

Sign Maker allrounder with Artworker Experience

Customer Success Manager

Support Worker

Service Colleague

Outreach Support Worker - Adult Supported Living

Training Area Operative (Part-Time)

IT Support - Trainee

Graduate Product and Operations Co-Ordinator (AI Healthcare Technology)

Business Support Administrator - Guildford & Woking

I want to receive the latest job alerts for user experience in frensham, sry

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