Customer experience manager Work, Jobs in Frome, Som (with Salaries)

Assistant Service Manager- Frome
Platinum Motor Group —Frome
- Up to £16 an hour
- Full-time
- CRM software
- In-person
- Leadership
- Free parking
- Store discount
Quick apply
13d
Crematorium Manager
WesterleighGroup —Trowbridge
- £42,000 - £52,000 a year
- Weekend availability
- Computer literacy
- Business development
- Team management
- Free parking
- Employee discount
Store Manager - Frome
Poundstretcher —Frome
- Full-time
- Retail management
- Leadership
- Communication skills
- Employee discount
National Account & Export Sales Manager
The Gifted Stationery Company —Bath
- £55,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Travel
- Health & wellbeing programme
- Work from home
Quick apply
2d
Assistant Manager - Front of House
Apero Bars Ltd —Bradford-on-Avon
- £31,000 - £37,000 a year
- Full-time
- Hospitality
- Bar
- Sales
- Employee discount
Quick apply
7d
Head of Product - Dairy
YeoValley —Blagdon
- Up to £90,000 a year
- Monday to Friday
- Hybrid work
- Budgeting
Quick apply
9d
Group Facilities Manager
Sherborne Schools Group —Sherborne
- £46,000 - £50,000 a year
- Full-time
- Customer service
- First Aid Certification
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
5d
Aftersales Support
Audience Systems —Westbury
- Full-time
- Microsoft Word
- Data entry
- In-person
- Work from home
- Life insurance
Quick apply
4d
Deputy General Manager
Butcombe Group —Bath
- £39,000 - £41,000 a year
- Full-time
- Sales
- Customer service
- Restaurant management
- Employee assistance programme
- Employee discount
Quick apply
Nursery Business and operations Manager
Sunflower Childcare Frome LTD —Frome
- From £34,000 a year
- Full-time
- Management
- Microsoft Office
- Experience working with children
- Free parking
- Annual leave
Quick apply
Sales Negotiator
Cooper and Tanner —Midsomer Norton
- £26,091 a year
- Full-time
- Word processing
- Computer literacy
- In-person
- Bereavement leave
- Sick pay
Quick apply
4d
Customer Success Specialist
Furniturebox UK —Warminster
- £27,000 a year
- Weekend availability
- Hybrid work
- CRM software
- Customer service
- Computer literacy
- Work from home
- Employee assistance programme
Quick apply
Trainee Property Manager
Abode Property Management —Clifton
- £25,000 - £26,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
Quick apply
Corporate Sales Manager
The Newt in Somerset —Galhampton
- Up to £40,000 a year
- Full-time
- Hotel
- Business development
- Annual leave
- Employee assistance programme
Quick apply
Customer Experience Manager
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Data analysis skills
- AI
- Communication skills
- Work from home
- Employee discount
Quick apply
Account Development Manager
Concept Products Limited —Somerton
- £34,000 - £36,000 a year
- Full-time
- Business development
- In-person
Quick apply
12d
Engagement Manager - Business Growth Team
NCC —Bristol
- £58,341 - £73,057 a year
- Call to connect
- Hybrid work
- Business development
- University
- Manufacturing
- Flexible schedule
13d
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £110,000 - £165,000 a year
- Full-time
- Remote
- Team management
- Travel
- Leadership
- Annual leave
Operational Transformation Project Manager
Curo —Bath
- £63,345 a year
- Hybrid work
- Computer literacy
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Casual Venues Duty Supervisor
Melksham Town Council —Melksham
- £14.45 an hour
- Weekend availability
- Bar
- Supervising experience
- First Aid Certification
- Flexible schedule
Quick apply

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Assistant Service Manager- Frome

Platinum Motor Group -
Frome

Quick apply

Job details

Permanent | Full-time
Up to £16 an hour
13 days ago

Benefits

Free parking
Store discount
Health & wellbeing programme
Company pension
Employee discount
Sick pay
On-site parking

Qualifications

CRM software
Vehicle service booking
Client engagement
Complaint handling
Motor vehicle service advising experience
Customer relationship management
Automotive service
Relationship management
Customer interaction
Leadership

Full job description

Platinum Motor Group have an exciting opportunity for an Assistant Service Manager to join our busy team at our Frome Dealership.

This is a key customer-facing role within our Aftersales operation, ideal for someone who enjoys delivering excellent customer service, keeping a busy workshop running smoothly and supporting a team to achieve high standards.

Working closely with the Service Manager, Technicians Parts & Sales Departments, you’ll help ensure our customers receive a professional, efficient and friendly experience from the moment they book their vehicle in through to collection.

As Assistant Service Manager, you’ll play an important role in the day-to-day running of the Service Department. Your responsibilities will include:

Providing customers with a warm, professional and efficient service throughout their visit.
Listening carefully to customers and ensuring their servicing and repair requirements are fully understood and accurately recorded.
Keeping customers informed about the progress of their vehicle and clearly explaining work completed, costs and any future requirements.
Working with the Service Manager and Technicians to maximise workshop capacity and ensure work is scheduled effectively.
Preparing estimates and ensuring all additional work is correctly authorised before being carried out.
Identifying opportunities to recommend relevant maintenance, repairs, products and services in a professional and customer-focused way.
Ensuring job cards, invoices, warranty documentation and customer records are accurate and complete.
Maintaining customer and vehicle information on the dealership management system.
Supporting manufacturer recall and warranty procedures.
Helping to resolve customer queries or concerns promptly, courteously and sympathetically.
Ensuring payments are handled accurately and in accordance with company procedures.
Helping maintain a professional, welcoming and well-presented Service Department.
Building strong relationships with customers and encouraging repeat business.
Supporting the Service Manager with the smooth day-to-day operation of the department and identifying opportunities to improve customer satisfaction, efficiency and profitability.

What we’re looking for:

We’re looking for someone who combines excellent customer service skills with strong organisation and attention to detail.

You’ll ideally have experience within an automotive service or aftersales environment and be comfortable dealing with customers, technicians and Team Members across a busy dealership.

You should be able to:

Communicate clearly, confidently and professionally.
Deliver a consistently high standard of customer service.
Remain calm and effective when handling customer concerns or complaints.
Accurately record customer, vehicle and repair information.
Manage multiple priorities in a fast-paced environment.
Understand the importance of accurate job costing and invoicing.
Work effectively as part of a team while also taking responsibility when required.
Use computerised dealership or customer management systems confidently.
Maintain high professional standards of presentation and conduct.

Knowledge of manufacturer warranty, goodwill and customer care procedures would be particularly beneficial, as would previous experience in a Service Advisor, Senior Service Advisor, Assistant Service Manager or similar automotive aftersales role.

At Platinum, customer service is at the heart of everything we do. As Assistant Service Manager, you’ll have the opportunity to take on real responsibility within our Frome dealership while developing your knowledge and experience within a successful automotive business.

If you’re passionate about delivering outstanding customer service, enjoy working in a busy dealership environment and are ready to take the next step in your automotive aftersales career, we’d love to hear from you. Apply today and take the first step towards a rewarding career with Platinum Motor Group.

Pay: Up to £16.00 per hour

Benefits:

Company pension
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Sick pay
Store discount

Experience:

Aftersales: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in frome, som

Assistant Service Manager- Frome

Crematorium Manager

Store Manager - Frome

National Account & Export Sales Manager

Assistant Manager - Front of House

Head of Product - Dairy

Group Facilities Manager

Aftersales Support

Deputy General Manager

Nursery Business and operations Manager

Sales Negotiator

Customer Success Specialist

Trainee Property Manager

Corporate Sales Manager

Customer Experience Manager

Account Development Manager

Engagement Manager - Business Growth Team

Manager of Dedicated Implementations - EMEA

Operational Transformation Project Manager

Casual Venues Duty Supervisor

I want to receive the latest job alerts for customer experience manager in frome, som

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