Customer service manager Work, Jobs in Garforth, Wyk (with Salaries)

Customer Service Team Leader
VetFit Labs Business & Technology Services Ltd. —Leeds
- £2,250 - £2,900 a month
- Full-time
- CRM software
- Computer literacy
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
2d
Customer & Business Support - Team Leader
City of Bradford Metropolitan District Council —Bradford
- £37,280 - £39,152 a year
- Recruiting
3d
Customer Operations Support Manager
Leeds Building Society —Leeds
- Hybrid work
- Continuous improvement
- Analytics
10d
Business Development Manager
Kelling Group Limited. —Normanton
- £45,000 - £55,000 a year
- Full-time
- Customer service
- Business development
- Organisational skills
- Life insurance
- Referral programme
Quick apply
Operations and Customer Experience Manager
Leeds City Council —Leeds
- £39,862 - £42,839 a year
- Full-time
- Computer literacy
- Continuous improvement
- Team management
- Annual leave
10d
Client Services Manager
M. Saraiva Professional Services Ltd. —Bradford
- £42,000 - £55,000 a year
- Full-time
- Bachelor's degree
- Team management
- In-person
Quick apply
12d
CS Team Managers - Customer Service Team Manager
Evri —Morley
- £30,750 a year
- Full-time
- Communication skills
- Time management
Project Manager
Novuna —Leeds
- Hybrid work
- Agile
- Budgeting
- Communication skills
4d
Customer Support Manager
Solera —Leeds
- Full-time
- CRM software
- English
- Analysis skills
Sales Team Leader
LKQ Corporation —Wakefield
- Full-time
- Customer service
- Recruiting
- Leadership
- Annual leave
- Employee assistance programme
Customer Relationship Manager
JLA —Sowerby Bridge
- £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Organisational skills
- Leadership
- Free parking
- Annual leave
Quick apply
2d
Helpdesk Lead
CBRE —Leeds
- Full-time
- Microsoft Word
- Continuous improvement
- Team management
General Manager
Ottoway Services Limited —Leeds
- Up to £40,000 a year
- Full-time
- Hospitality
- Data analysis skills
- Presentation skills
- Annual leave
- Employee assistance programme
Quick apply
Head of Direct Sales
United Gas and Power —Guiseley
- Monday to Friday
- Hybrid work
- Business development
- Team management
- Training & development
- Annual leave
Quick apply
7d
Sport and Facilities Business Manager
Leeds Trinity University —Leeds
- £38,784 - £46,049 a year
- Full-time
- Hospitality
- Management
- Customer service
Multichannel Cx Team Lead
Vintage Cash Cow —Morley
- £30,000 - £32,000 a year
- Full-time
- CRM software
- Continuous improvement
- Training & development
Quick apply
Team Leader
Jessops —York
- Full-time
- Sales
- Merchandising
- Supervising experience
- Employee discount
Business Administration Manager
Nuffield Health —Leeds
- Up to £33,000 a year
- Full-time
- Continuous improvement
- Team management
- Communication skills
- Employee discount
- Gym membership
12d
Customer Experience Transformation Lead
Mamas & Papas —Huddersfield
- Full-time
- Employee discount
Quick apply
Customer Relationship Manager
Motia —Leeds
- £26,782 a year
- Full-time
- Annual leave
Quick apply
13d

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customer service manager jobs near garforth, wyk

Customer Service Team Leader

VetFit Labs Business & Technology Services Ltd.
Leeds

Quick apply

Job details

Permanent | Full-time
£2,250 - £2,900 a month
2 days ago

Benefits

Free parking
Health & wellbeing programme
Company car
Life insurance
Childcare

Qualifications

Live chat
CRM software
Customer service call handling
Stakeholder collaboration
Computer literacy
Mentoring junior staff
Ticket management
Process improvement
Email software
Team management
Ticket management systems
Mentoring
Computer skills
Professional development mentoring
Customer interaction
Multidisciplinary collaboration
Training & development
Leadership
Communication skills
Time management
Rota coordination

Full job description

Job Summary

VetFit Labs Business & Technology Services Ltd. is seeking an organised, customer-focused, and supportive Customer Service Team Leader to join our team in Leeds.

As a Customer Service Team Leader, you will coordinate day-to-day customer service activities, support customer service representatives, monitor workloads and service requests, and help ensure customers receive professional, accurate, and timely assistance.

You will work closely with customer service, operations, administration, technical support, and management teams to coordinate workloads, resolve escalated customer issues, monitor service performance, and contribute to a positive customer experience.

This position is suitable for candidates with experience in customer service, customer support, contact centres, BPO, customer operations, retail, hospitality, administration, or other service-focused environments. Candidates with strong customer-service experience who are ready to progress into a team-leadership position are also encouraged to apply.

What You'll Do

Lead and coordinate day-to-day activities across the customer service team.
Provide practical guidance and support to customer service team members.
Help allocate workloads and monitor incoming customer enquiries and service requests.
Respond to customers through telephone, email, chat, and other approved communication channels when required.
Support team members with more complex customer enquiries and service issues.
Handle or coordinate escalated customer cases professionally and appropriately.
Monitor open customer requests and help ensure timely follow-up.
Coordinate customer issues with operations, administration, technical support, and other relevant teams.
Monitor service levels, response times, case volumes, and routine customer-service indicators.
Maintain accurate customer-service records, reports, trackers, and documentation.
Support team scheduling and day-to-day service coverage.
Prepare customer-service reports, spreadsheets, case summaries, and management updates.
Maintain information within approved CRM, ticketing, and customer-service platforms.
Support onboarding and training of new customer-service team members.
Provide ongoing coaching, feedback, and knowledge sharing.
Help maintain customer-service procedures, FAQs, templates, and knowledge resources.
Monitor customer feedback and identify recurring service concerns.
Support quality reviews and customer-satisfaction initiatives.
Identify opportunities to improve workflows, response times, and customer experience.
Contribute to continuous improvement across customer-service operations.

Requirements

Previous experience in customer service, customer support, contact centres, BPO, customer operations, retail, hospitality, administration, or a related environment is preferred.
Strong customer-service and communication skills.
Good organisational and time-management abilities.
Professional, supportive, and customer-focused approach.
Ability to coordinate multiple customer requests and changing priorities.
Strong listening, problem-solving, and follow-up abilities.
Good attention to detail and accurate record-keeping skills.
Comfortable supporting colleagues with customer-service issues and escalations.
Comfortable communicating through telephone, email, chat, and digital channels.
Comfortable using computers, email, spreadsheets, and common business applications.
Familiarity with CRM, ticketing, contact-centre, help-desk, or customer-service platforms is advantageous but not essential.
Ability to interpret basic service information, workloads, and performance indicators.
Ability to communicate professionally with customers, colleagues, and managers.
Previous team-lead, senior customer-service, supervisory, coaching, or mentoring experience is advantageous but not essential for candidates ready to progress into leadership.
Ability to work independently and collaboratively across different teams.
Willingness to learn new systems, services, and customer-support processes.
Relevant education, professional training, or equivalent practical experience will be considered.
Applicants who meet most, but not all, requirements are encouraged to apply.

Why Work With Us

Develop leadership experience across customer service and business operations.
Build valuable skills in team coordination, customer experience, coaching, reporting, and service delivery.
Work with modern CRM, customer-service, and collaboration platforms.
Gain experience managing customer escalations and supporting service-quality objectives.
Collaborate with customer service, operations, administration, technical support, and management professionals.
Strengthen leadership capabilities through coaching and day-to-day team support.
Contribute ideas that improve customer experience and operational efficiency.
Gain exposure to service reporting, workflow management, and performance monitoring.
Develop transferable skills for progression into Customer Service Supervisor, Customer Operations Manager, Contact Centre Manager, Customer Experience Manager, and other service-leadership positions.
Access opportunities for professional development and increased responsibility.
Work within a collaborative, professional, and inclusive environment.

Pay: £2,250.00-£2,900.00 per month

Benefits:

Childcare
Company car
Free parking
Health & wellbeing programme
Life insurance

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in garforth, wyk

Customer Service Team Leader

Customer & Business Support - Team Leader

Customer Operations Support Manager

Business Development Manager

Operations and Customer Experience Manager

Client Services Manager

CS Team Managers - Customer Service Team Manager

Project Manager

Customer Support Manager

Sales Team Leader

Customer Relationship Manager

Helpdesk Lead

General Manager

Head of Direct Sales

Sport and Facilities Business Manager

Multichannel Cx Team Lead

Team Leader

Business Administration Manager

Customer Experience Transformation Lead

Customer Relationship Manager

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