It Work, Jobs in Gateshead, Eng (with Salaries)

Customer Support Expert (Technical Support)
Sage —Newcastle upon Tyne
- From £28,000 a year
IT Project Manager
Winn Group —Newcastle upon Tyne
- Up to £40,000 a year
- Full-time
- Analysis skills
- Project management
- Software development
- Flexible schedule
Quick apply
10d
1st Line Desktop Support Technician
Vertu Motors —Newcastle upon Tyne
- £24,784.50 a year
- Full-time
- Remote
- Microsoft Outlook
- Customer service
- Organisational skills
- Employee discount
Quick apply
12d
IT Support Specialist
Time for Recruitment —Newcastle upon Tyne
- £28,000 - £30,000 a year
- Overtime
- Free parking
- Referral programme
Quick apply
10d
IT Support Technician
TEAM RH FITNESS LTD —Gateshead
- Up to £35,000 a year
- Computer networking
- In-person
- Communication skills
Quick apply
IT Service Delivery Analyst
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Analytics
- Annual leave
- Employee assistance programme
12d
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Master's degree
- Computer skills
- In-person
Quick apply
Desktop Support Engineer - New Castle - Temp
Intuit ED Ltd —Cramlington
- Part-time
- Maintenance
- Windows
- Microsoft Office
Quick apply
IT Support Analyst Apprentice
APPRENTIFY GROUP —Newcastle upon Tyne
- £25,878 a year
- Full-time
- Hybrid work
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
IT Service Desk Team Lead
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Continuous improvement
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
3d
Technical Support Manager
Midea UK —North Shields
- £45,000 a year
- Full-time
- In-person
- Communication skills
- Life insurance
Quick apply
Internal IT Engineer
Partnerize —Newcastle upon Tyne
- Travel
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Employee assistance programme
Quick apply
IT Engineer
Highly Marelli UK Limited —Washington
- Full-time
- Computer Science
- English
- SQL
- Free parking
- Bereavement leave
Quick apply
Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Newcastle upon Tyne
- £40,000 a year
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
Infrastructure and Network Engineer
Waterstons —Durham
- £27,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Employee assistance programme
- Sick pay
IT Service Desk Manager
Lookers —Newcastle upon Tyne
- Continuous improvement
- Training & development
- Leadership
- Annual leave
Quick apply
Systems Administrator (Housing Services)
Darlington Borough Council —Durham
- £30,001 - £41,771 a year
- Full-time
- Presentation skills
- Continuous improvement
- Annual leave
IT Security Apprentice
QA Apprenticeships —Houghton le Spring
- £20,000 a year
- Full-time
- Computer literacy
- Writing skills
- Bachelor's degree
- Employee discount
IT Systems Analyst
J Barbour and Sons —South Shields
- Full-time
- Computer Science
- System design
- Bachelor's degree
- Free parking
- Store discount
Quick apply
IT Support Technician (6 month FTC)
Ingersoll Rand —Sunderland
- Travel
- Computer networking
- Leadership
- Employee assistance programme
9d

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Customer Support Expert (Technical Support)

Sage -
Newcastle upon Tyne

Apply Now

Job details

From £28,000 a year

Benefits

Paid volunteer time

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Customer support
Customer interaction
Help desk

Full job description

Job Description

They have questions, you have answers! When customers call Sage to solve their complex technical issues, they’ll trust you to fix them in a simple, easy to follow way. This means deeply understanding both their business and our software and then efficiently communicating solutions. Bring your experience in a customer service role and confidence in learning new, deeply complex software.

Hybrid – 3 days in our Newcastle office (global headquarters)

Salary – starting at £28,000, annual bonus up to 10%, monthly perks valued at up to £750

Assessment – look for an email after you apply inviting you to complete your application

We have now filled our September cohort and will be resuming recruitment for our next cohort soon. Once recruitment reopens, we will be in touch with an update on next steps.

Key Responsibilities

Your day-to-day:

Each day, you’ll be a lifesaver to customers speaking to them on an inbound call line to solve their technical and complex problems. It’ll be up to you to get to know their business, build rapport, and help them get back on track with their product. You’ll be a product expert, able to spot fixes and recommend additional Sage products to save them time and effort.

How people describe you:

You’re logical, resilient, and can get your point across in a non-assertive way. You enjoy storytelling, and you’re good at it too. Not only that, but you are excellent at listening and like giving your advice. The complexity of technology doesn’t intimidate you, in fact you seek ways to learn more about it. You bounce back after failures and setbacks, and like hearing about how you can improve.

On-the-job training:

You’ll embark in a 6-week classroom training plus receive ongoing coaching. You deserve to feel the satisfaction of speaking to customers with confidence, so we’ve put a lot into this training programme. It will equip you to embody our values – human, simplicity, trust, and bold – in every customer call.

Meet the team:

They’re a top-rated contact centre in Cobalt Business Park. Not only that, the company as a whole was awarded #15 on the Financial Times’ Best Places to Work in the UK. You’ll work alongside people who are technical-minded and embrace the variety that each call brings. They’re supported by managers who care so they can keep caring for customers.

Career growth:

We advocate for promoting internally - whether that’s staying in the same function or exploring a new one. Colleagues are empowered to tap into Talent Marketplace, our internal platform for development opportunities and creating career goal roadmaps.

5 paid days for volunteering:

Through Sage Foundation, you can donate your skill-based support or manual labor to causes you care about 5 days per year.

What to expect after you apply:

Look for an email inviting you to take an online assessment. Yes, we know this is another step that takes time. However, it actually will save you time in the long run – think of it as a way to instantly tell the hiring team about your personality and skills without having to wait for an interview.

Your benefits:

Starting salary of £28,000

Annual bonus up to 10%, along with monthly perks valued at up to £750

33 days holidays (including bank holiday entitlement)

Comprehensive health, dental and vision coverage

Work away scheme for up to 10 weeks a year

On-going training and professional development

Paid 5 days yearly to volunteer through our Sage Foundation

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Apply Now

Refine Your Search

it jobs in gateshead, eng

Customer Support Expert (Technical Support)

IT Project Manager

1st Line Desktop Support Technician

IT Support Specialist

IT Support Technician

IT Service Delivery Analyst

IT Support Specialist

Desktop Support Engineer - New Castle - Temp

IT Support Analyst Apprentice

IT Service Desk Team Lead

Technical Support Manager

Internal IT Engineer

IT Engineer

Service Desk Consultant - 2nd Line (Infrastructure)

Infrastructure and Network Engineer

IT Service Desk Manager

Systems Administrator (Housing Services)

IT Security Apprentice

IT Systems Analyst

IT Support Technician (6 month FTC)

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