Line support Work, Jobs in Gateshead, Eng (with Salaries)

2nd Line Support Technician
Vertu Motors —Gateshead
- £29,252 a year
- Full-time
- Organisational skills
- IT
- Communication skills
Quick apply
Manufacturing Operative
AMB Packaging —Gateshead
- From £28,763.28 a year
- 12 hour shift
- Quality control
- In-person
- Referral programme
Quick apply
Airside Operations Controller
Newcastle International Airport Ltd —Newcastle upon Tyne
- £30,270.18 a year
- Weekend availability
- Driving
- Communication skills
- Free parking
- Annual leave
13d
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Gateshead
- Temporary
- Customer service
Crew Administrator
Voly Limited —Newcastle upon Tyne
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Health & wellbeing programme
- Life insurance
Quick apply
6d
Trading Standards Officer
Gateshead Council —Gateshead
- £41,771 - £45,091 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
IT Support Technician
Emporium Leisure Group Limited —Newcastle upon Tyne
- £24,420.00 - £47,130.85 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Store discount
- Employee discount
Quick apply
10d
Yard Sales Assistant
Travis Perkins —Blaydon
- Part-time
- Customer service
- Forklift
- Warehouse experience
- Employee discount
Temp Sales Assistant
Smiggle —Gateshead
- Weekend availability
- Sales
- Communication skills
- Store discount
- Annual leave
Administrator
Reed In Partnership —Newcastle upon Tyne
- £26,300 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
- Flexible schedule
Customer Service Agent
Everything Managed Group —Newcastle upon Tyne
- £14.28 an hour
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Residences Assistant
Newcastle University —Newcastle upon Tyne
- £26,093 a year
- Weekend availability
- Hospitality
- University
12d
DigiDAD Engagement Officer
Inspired Human Resources Ltd —Gateshead
- £30,321 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Bilingual
- CRM software
Quick apply
4d
FLT Operative
AMB Packaging —Gateshead
- From £13.63 an hour
- Full-time
- Sales
- Driving
- In-person
Quick apply
Customer Support Agent
Newcastle International Airport Ltd —Newcastle upon Tyne
- £28,393 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
- Free parking
- Annual leave
4d
Telephone Agent (Call Centre)
Explain Market Research —Newcastle upon Tyne
- £13.45 an hour
- Part-time
- Customer service
- Typing
- In-person
- Annual leave
- Employee discount
Quick apply
6h
PMO Support Officer
Gateshead Council —Gateshead
- £39,152 - £41,771 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- SharePoint
- Annual leave
- Employee discount
4d
Trainee Management Accountant
Pulman Group —Sunderland
- £29,570.76 - £34,053.52 a year
- Full-time
- Accounting
- In-person
- Annual leave
- Employee discount
Quick apply
8d
Project Worker Children and Young People 16 - 18 Years
Jigsaw Recovery Project CIC —Gateshead
- £27,000 - £29,500 a year
- Weekend availability
- Childcare
- Working with children
- Driving
- Health & wellbeing programme
Quick apply
8d
Warehouse Operative - Sunday Shift Only (5 hours per week)
Alliance Healthcare —Newcastle upon Tyne
- £12.96 an hour
- Part-time
- Continuous improvement
- Warehouse experience
- Communication skills
- Employee assistance programme

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line support jobs near gateshead, eng

2nd Line Support Technician

Vertu Motors -
Gateshead

Quick apply

Job details

Full-time
£29,252 a year

Benefits

Company pension

Qualifications

Organisational skills
IT
Communication skills

Full job description

Vertu Head Office Gateshead

2nd Line Support Technician

Vertu House, Team Valley, Gateshead
Full-Time | Monday to Friday, 9:00am – 5:30pm (37.5 hours per week)
Salary: £29,252

Join a Growing IT Team Supporting One of the UK's Leading Motor Retailers

As Vertu continues to grow, we're looking for a talented and customer-focused 2nd Line Support Technician to join our IT Support Team based at Vertu House in Team Valley, Gateshead.

At Vertu, technology plays a vital role in delivering exceptional experiences to both our customers and colleagues. Our IT team's mission is simple:

"To provide world-class IT systems that enable Vertu to deliver an outstanding customer motoring experience."

If you're passionate about technology, enjoy solving problems, and want to develop your career within a supportive and ambitious organisation, we'd love to hear from you.

About the Role

As a 2nd Line Support Technician you will play a critical role in our IT support delivery organisation, providing support across a range of Vertu Motors IT systems and services. You will collaborate closely with the 1st line, field engineers and 3rd line support teams ensuring efficient resolution of end-user help requests and maintaining the performance and integrity of the IT infrastructure.

We expect dedication to the culture of learning and knowledge sharing within the team to facilitate the development of skills and provide opportunities to upskill and cross skill. An important element of the role of 2nd line is to support and help develop the skills of our 1st line support team.

What You'll Bring

We're looking for someone with a positive attitude, strong technical knowledge, and a genuine passion for delivering excellent service.

Key Responsibilities:

Prioritise, document, and actively resolve complex end-user help requests that have been passed to 2nd line
Troubleshoot issues in a timely and accurate manner, keeping users informed of progress.
Manage escalated calls, ensuring resolution to the end user’s satisfaction.
Feedback the solution of escalated calls to the team and management.
Maintain group assets including mobile phones, tablets and laptops and enforce good stock management practices, ensuring accuracy of the asset database.
Provide training and development to the 1st line team to support upskilling
Effective communication is essential in the delivery of our service. Therefore documenting each support ticket so that colleagues understand the current status is a critical element to maintain customer satisfaction. For any ticket where additional information is required to clarify the issue, the first contact should be attempted via telephone

Requirements:

A strong working knowledge of PCs, Microsoft operating systems, applications, Networks, and 365 platforms
Ability to remotely diagnose IT problems and resolve these problems
Exhaustive troubleshooting and problem solving before escalating to the wider team
Excellent communication and interpersonal skills
A polite and friendly telephone manner
Ability to work under pressure, and diffuse confrontational situations
Good organisational skills
A willingness to learn, grow and aid in development of other colleagues

Why Join Vertu?

We're proud to invest more in our colleagues' development than any other motor retailer. You'll be joining a business that genuinely supports career progression, continuous learning, and long-term career success.

Alongside a competitive salary, you'll benefit from:

25 days holiday plus bank holidays, increasing with length of service
Ongoing training and development opportunities
Clear career progression pathways within a growing business
Access to our online rewards platform with discounts and cashback across major retailers
Preferential Service Rates
Colleague Purchase Scheme
Share Incentive Scheme
Tool Insurance
Company Pension Scheme
Enhanced Maternity and Paternity Pay

Ready to Take the Next Step?

If you're looking for a role where you can develop your technical skills, work alongside a supportive team, and build a long-term career with a successful and growing organisation, we'd love to hear from you.

Apply today and discover where a career with Vertu could take you.

#LI-JC1

Quick apply

Refine Your Search

line support jobs in gateshead, eng

2nd Line Support Technician

Manufacturing Operative

Airside Operations Controller

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Crew Administrator

Trading Standards Officer

IT Support Technician

Yard Sales Assistant

Temp Sales Assistant

Administrator

Customer Service Agent

Residences Assistant

DigiDAD Engagement Officer

FLT Operative

Customer Support Agent

Telephone Agent (Call Centre)

PMO Support Officer

Trainee Management Accountant

Project Worker Children and Young People 16 - 18 Years

Warehouse Operative - Sunday Shift Only (5 hours per week)

I want to receive the latest job alerts for line support in gateshead, eng

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Vertu Head Office Gateshead

2nd Line Support Technician

Join a Growing IT Team Supporting One of the UK's Leading Motor Retailers

What You'll Bring

Requirements:

Why Join Vertu?

Ready to Take the Next Step?

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