Service quality specialist Work, Jobs in Gatley, Chs (with Salaries)

Patient Coordinator (Maternity Cover 1 year)
CREATE Fertility —Wilmslow
- From £27,976 a year
- Full-time
- Sales
- In-person
- Leadership
- Health & wellbeing programme
- Annual leave
Quick apply
12d
Collections Case Manager (Full Time Office Based)
TM Legal Services —Manchester
- £29,000 a year
- Full-time
- Financial services
- In-person
- Communication skills
- Health & wellbeing programme
- Sick pay
Quick apply
11d
Laboratory Assistant
Tetra Tech —Manchester
- Laboratory experience
- Quality control
- Organisational skills
Service Quality Specialist
Stratstone Exotics —Wilmslow
- Quality control
- Training & development
- Annual leave
- Employee discount
Quick apply
5d
Collections Specialist
Together —Cheadle
- Full-time
Quick apply
Mortgage Collections Specialist
Together —Cheadle
- Full-time
- Communication skills
Quick apply
Freelance In-Person Event Specialist - Manchester, UK
Visit.org —Manchester
- Temporary
- Customer service
- English
- Travel
Quick apply
Service Advisor (Wilmslow)
The Halliwell Jones Group —Wilmslow
- £30,000 a year
- Full-time
- Front desk
- In-person
- Communication skills
Quick apply
Freelance Care Compliance Consultant (Self Employed - Contractor)
Delphi Care Solutions —Manchester
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
Quick apply
Project Management Assistant
Bureau Veritas —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
10d
Resident Engagement & Communications Specialist
Wythenshawe Community Housing Group —Wythenshawe
- £39,085.78 a year
- Full-time
- Marketing
- Organisational skills
- Communication skills
- Annual leave
- Gym membership
Continuous Improvement Manager
Bodycote —Macclesfield
- £50,000 - £65,000 a year
- Hybrid work
- Continuous improvement
- Travel
Sales Executive
Improveasy Ltd —Sale
- £28,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Free parking
Quick apply
9d
Newborn Hearing Screener
Manchester University NHS Foundation Trust —Manchester
- £25,760 - £27,476 a year
- Part-time
- Databases
- University
- Patient care
5d
Deputy Director - Learning, Organisation Development and Reward
University of Salford —Salford
- Full-time
- University
- Human resources
- Training & development
- Employee assistance programme
Assembly Line Team Leader
Heataction Limited T/a Destiny foods —Manchester
- £14 an hour
- Full-time
- Bakery
- Continuous improvement
- Quality control
Quick apply
13d
MacMillan Cancer Support and Information Services Manager
Mersey and West Lancashire Teaching Hospitals NHS Trust —St Helens
- £49,387 - £56,515 a year
- Full-time
- Management
- Recruiting
- Training & development
12d
Fast Track Limitation File Handler
Keoghs —Bolton
- Full-time
- Hybrid work
- Communication skills
- Employee discount
Quick apply
Operations Assistant – Employment Plus
Pinsent Masons —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Technical Sales Manager
ECL CHEMICALS LTD —Sharston
- £35,000 - £50,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Continuous improvement
Quick apply
2d

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Patient Coordinator (Maternity Cover 1 year)

CREATE Fertility -
Wilmslow

Quick apply

Job details

Full-time | Fixed term contract
From £27,976 a year
12 days ago

Benefits

Health & wellbeing programme
Cycle to work scheme
Season ticket loan
Annual leave
Company pension
Private medical insurance
Employee discount
Life insurance
Referral programme

Qualifications

Integration of care pathways
Sales
Patient appointment coordination
Complaint handling
Patient service
Client services
Leadership

Full job description

ABOUT US

We are part of a leading international group of fertility specialists, including CREATE Fertility and IVI London, providing world-class reproductive healthcare across the UK.

Our clinics are at the forefront of innovation, offering Natural and Mild IVF alongside a full range of advanced fertility treatments including IVF, IUI, ICSI and fertility preservation.

We are committed to evidence-based treatment, innovation and personalised, patient-focused care.We are looking for a dynamic Patient Coordinator to work onsite at our clinic in Wilmslow, Manchester.

ROLE PURPOSE

The Patient Coordinator is a key member of the Clinic Team and is responsible for supporting patients through their treatment journey, from booking, to initial consultation and through to treatment completion. They are responsible for the delivery of a world class patient experience, and supporting the delivery of a commercially successful business.

ROLE REQUIREMENTS

Reporting to the Clinic Manager, or their appropriate delegate, and working closely with clinical colleagues, the Patient Coordinator will effectively and efficiently manage all patient journeys, while driving the delivery of a variety of financial targets. This management, along with other supporting administrative duties, will include but is not limited to:

Ensuring that all new patients are met and placed into the correct patient pathway
That all agreed contact and touch points take place offering world class patient service
Liaising with clinical members of the team to provide high quality service to patients
To plan, prepare, and organise all aspects of the patient journeys as required
Utilising central and local reports to monitor personal performance against targets
Ensure that the service excels on patient experience with early intervention when issues occur
Support patients through their pathway ensuring consistent delivery of a high quality service
Recording accurate patient pathway information onto local software as required
Booking patient appointments for patients including any associated confirmation
Ensuring all potential patients are followed up in line with company policy
Drive the conversation of patients and their progression through the patient pathway
Creating statements, invoices, and other relevant financial materials for patients
Taking service payments completing reconciliation of invoices and payments as required
Participate in and support the resolution of complaints, investigations, audits, and other administrative processes relating to patients and their pathways
Ensuring that all activities are carried out in accordance with HFEA requirement
Other reasonable requests made by the local Hub Leadership Team

EDUCATION AND EXPERIENCE

Customer service and sales experience, preferably within the healthcare sector
Strong ability to prioritise and manage competing demands in a fast paced environment
Verifiable record of the management and delivery of operational, financial, and quality KPI
Competence in working both independently and as part of a wider team

Employment is subject to status to work in the UK and 2 satisfactory references.

CREATE Fertility is an Equal Opportunities Employer

BENEFITS

Our benefits package includes:

25 days holiday plus a day off on your birthday
Increasing annual leave for every full year worked up to 30 days (includes birthday)
Perkbox (employee platform – discounts in shops, cinemas etc.)
Pension Scheme
Cycle to work Scheme
Private healthcare
Life insurance (4 times your salary)
Season ticket loan
Discounted IVF treatment (after 2 years’ service)

WE KINDLY REQUEST NO AGENCY INVOLVEMENT

Pay: From £27,976.00 per year

Benefits:

Company pension
Employee discount
Health & wellbeing programme
Life insurance
Private medical insurance
Referral programme

Application question(s):

Do you have UK right to work?
Will you now or in the future require sponsorship?
What is your current notice period?
What do you feel you can bring to the role?
How many years of customer service experience do you have?

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

service quality specialist jobs in gatley, chs

Patient Coordinator (Maternity Cover 1 year)

Collections Case Manager (Full Time Office Based)

Laboratory Assistant

Service Quality Specialist

Collections Specialist

Mortgage Collections Specialist

Freelance In-Person Event Specialist - Manchester, UK

Service Advisor (Wilmslow)

Freelance Care Compliance Consultant (Self Employed - Contractor)

Project Management Assistant

Resident Engagement & Communications Specialist

Continuous Improvement Manager

Sales Executive

Newborn Hearing Screener

Deputy Director - Learning, Organisation Development and Reward

Assembly Line Team Leader

MacMillan Cancer Support and Information Services Manager

Fast Track Limitation File Handler

Operations Assistant – Employment Plus

Technical Sales Manager

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