Technical support specialist Work, Jobs in Gedling, Ntt (with Salaries)

Technical Support Specialist
UL Solutions —Nottingham
- Spanish
- Computer Science
- Engineering
7d
Assistant Project Manager
Bridgeway Consulting —Nottingham
- Full-time
- Organisational skills
- In-person
- Leadership
- Life insurance
- Referral programme
Quick apply
Graduate Trainee (Financial Services)
Perrett & Co Financial Services Ltd —Loughborough
- £26,000 - £35,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Organisational skills
- Free parking
Quick apply
Lead Repairs Investigation Specialist
Challenge Limited —Mansfield
- £35,000 - £40,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
- Employee discount
Quick apply
7d
R&D & Product Specialist (Life-science)
Advanced Molecular Diagnostics Ltd —Nottingham
- £26,000 - £31,500 a year
- Part-time
- Laboratory experience
- Bachelor's degree
- Continuous improvement
Quick apply
1d
Support Analyst
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- In-person
- Communication skills
Quick apply
13d
Technical Support
20i Ltd —Mansfield
- £25,000 a year
- Weekend availability
- Computer Science
- Customer service
- Linux
- Free parking
Quick apply
Estates Specialist
National Grid Electricity Distribution —Derby
- £55,835 a year
- Hybrid work
- Communication skills
- Free parking
- Annual leave
Quick apply
13d
Wind Turbine Technician - Borescope
ONYX Insight —Nottingham
- Weekend availability
- Spanish
- English
- Bachelor's degree
Quick apply
Network & Telecommunications Specialist
Sherwood Forest Hospitals NHS Foundation Trust —Sutton-In-Ashfield
- £57,528 - £64,750 a year
- Full-time
8d
Graduate Web Developer, AI & Digital Platforms Intern
NDA Foundation —Nottingham
- £24,785 - £27,000 a year
- Full-time
- CRM software
- JavaScript
- No degree
Quick apply
2d
Senior Technical Consultant
Touchpoint Management —Nottingham
- £82,000 - £84,000 a year
- Full-time
- Mentoring
- In-person
- Leadership
- Free parking
- Gym membership
Quick apply
2d
Regulatory Officer - Combined Packaging Regime - 35090
Environment Agency —Nottingham
- £34,320 a year
- Part-time
- Microsoft Office
- Presentation skills
- Travel
- Flexible schedule
Senior ERP Support Analyst
Quanex —Denby
- Full-time
- ERP systems
- Continuous improvement
- Mentoring
- Free parking
- Employee assistance programme
Quick apply
Trainee Medical Engineering Technician/Specialist - Band 4/6
United Lincolnshire Teaching Hospitals NHS Trust —Grantham
- £28,392 - £48,117 a year
- Full-time
- Maintenance
- Teaching
Implementation Consultant
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- Hybrid work
- ERP systems
- Conflict management
- Organisational skills
Quick apply
14d
Mobile Service Technician
Pirtek Nottingham —Nottingham
- £28,000 - £34,000 a year
- Full-time
- Customer service
- Maintenance
- Power tools
Quick apply
Planner
JRL Group —Nottingham
- Full-time
- Microsoft Office
- Construction experience
- Manufacturing
Quick apply
Senior Technical Specialist (Fixed Term)
University of Nottingham —Nottingham
- £35,608 - £47,389 a year
- Monday to Friday
- Doctoral degree
- Engineering
- Maintenance
- Annual leave
- Employee discount
2d
Merchandising Specialist
Boots —Nottingham
- Full-time
- Time management
- Employee assistance programme
- Employee discount
7d

I want to receive the latest job alerts for technical support specialist in gedling, ntt

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Technical Support Specialist

UL Solutions -
Nottingham

Apply Now

Job details

7 days ago

Qualifications

French
Technical troubleshooting
Spanish
Computer Science
Client engagement
Mentoring junior staff
Engineering
Ticket management
SQL querying
English
Japanese
Bachelor's degree
Ticket management systems
Relationship management
Customer support
Customer interaction
Application support
Chinese
Communication skills
German
Information Technology

Full job description

Configuration and Troubleshooting:
- Investigate and troubleshoot system and configuration issues raised by customers or impacting customers.
- Provide assistance to existing customers at critical times of the year. May support multiple products and technology.
- Advise and assist customers in maintaining their use and configuration of the software solution(s).
- Configure the system as per defined requirements using the software user interface.
Collaboration:
- Collaborate with other team members on complex issues/requirements.
- Coach new team members.
- Participate in brainstorming sessions and contribute with creative ideas.
Other responsibilities:
- Attend customer meetings and calls as and when required.
- Provide training to customers on existing functionality.
- Perform additional duties as needed.

Configuration and Troubleshooting:

Monitor incoming Freshdesk tickets and respond within SLA or according to other guidance lines provided.

Investigate and troubleshoot system and configuration issues raised by customers via the Freshdesk ticketing system or impacting customers.

Additionally, provide assistance to existing customers at critical times of the year. May support multiple products and technology.

Advise and assist customers in maintaining their use and configuration of the software solution(s).

Configure the system as per defined requirements using the software user interface (depending on the product(s) supported).

Build and maintain custom forms, update integrations and data aggregation, often using SQL scripts and XML ((depending on the product(s) supported).

Interface with global customers

May be assigned as a dedicated representative for specific customers’ accounts (depending on the product)

Collaboration:

Collaborate with other team members on complex issues/requirements.

Coach new team members.

Participate in brainstorming sessions and contribute with creative ideas.

Escalate to T3 when needed (see more details in the escalation section below).

Other responsibilities:

Attend customer meetings and calls as and when required.

Provide quick training to customers on existing functionality.

Perform additional duties as needed.

Education at degree level or equivalent work experience. Bachelor’s degree in computer science, Information Technology, or related technical discipline preferred. Education at degree level in engineering may be required.
Minimum three (3) years of experience in software troubleshooting, technical support, or relevant experience.
Experience interfacing with external (and global) customers.
Experience working to effectively troubleshoot, and problem solve. This includes being able to work independently to analyze the situation, identify obstacles, obtain key pieces of information, and apply knowledge gained to rectify situations and gain mutual resolution.
Ability to learn new technologies while maintaining high levels of performance in a high-pressure environment.
Strong communication skills, both written and verbal.
Fluent English is essential and additional languages beneficial (e.g. German, French, Spanish, Japanese, Chinese)
Ability to build and maintain relationships with customers.
Change mindset: contribute to and actively participate in change initiatives, offer ideas for continuous improvement.

Preferred Skills:

Previous experience working in a global team with distributed workforce is desirable.
Industry knowledge in Health, Learning, Compliance, Sustainability and/or Renewables is a plus.

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

Apply Now

Refine Your Search

technical support specialist jobs in gedling, ntt

Technical Support Specialist

Assistant Project Manager

Graduate Trainee (Financial Services)

Lead Repairs Investigation Specialist

R&D & Product Specialist (Life-science)

Support Analyst

Technical Support

Estates Specialist

Wind Turbine Technician - Borescope

Network & Telecommunications Specialist

Graduate Web Developer, AI & Digital Platforms Intern

Senior Technical Consultant

Regulatory Officer - Combined Packaging Regime - 35090

Senior ERP Support Analyst

Trainee Medical Engineering Technician/Specialist - Band 4/6

Implementation Consultant

Mobile Service Technician

Planner

Senior Technical Specialist (Fixed Term)

Merchandising Specialist

I want to receive the latest job alerts for technical support specialist in gedling, ntt

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected