Community team leader Work, Jobs in Gerrards Cross, Bkm (with Salaries)

Contact Centre Agent
Allwyn UK —Hemel Hempstead
- Management
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
7d
Team Leader
Serge Global —Kingston upon Thames
- Leadership
Team Leader
Curam Domi Group —North West London
- £35,000 - £400,000 a year
- Full-time
- Supervising experience
- Driving
- Computer skills
- Store discount
- Health & wellbeing programme
Quick apply
13d
Delegate Sales Executive
BPL Business Media Limited —Uxbridge Station
- £24,000 a year
- Part-time
- Sales
- English
- Organisational skills
- Free parking
Quick apply
Head of Learning and Development
Head Office —London
- £70,000 - £75,000 a year
- Full-time
- Hybrid work
- Analysis skills
- No degree
- Communication skills
- Annual leave
- Employee discount
7d
E-Commerce Team Leader
F5 —London
- £70,000 - £80,000 a year
- Full-time
- Hybrid work
- Sales
- Salesforce
- Business development
Quick apply
Team Leader
Silver Birch Care Holdings —Harrow
- £17.10 an hour
- Weekend availability
- Childcare
- Driving
- Employee assistance programme
- Referral programme
Reception & Meetings Team Leader
Rapport —London
- £39,000 a year
- Full-time
- Front desk
- Leadership
- Communication skills
- Employee assistance programme
9d
Independent Living Team Leader (RP0191)
Welwyn Hatfield Borough Council —Welwyn Garden City
- £38,350 - £41,254 a year
- Annual leave
5d
Team Leader – Kensington
LDN London —London
- £32,000 a year
- Weekend availability
- Organisational skills
- Communication skills
- Annual leave
13d
Grounds Maintenance & Cleaning Team Leader
Pinnacle Group —Slough
- £29,432.70 a year
- Supervising experience
- Annual leave
- Employee assistance programme
Quick apply
Team Leader
Via Community Ltd —Hillingdon
- £38,401 - £40,399 a year
- Full-time
- Communication skills
Team Leader
Islington Council —Islington
- £42,912 - £44,235 a year
- Full-time
- Employee discount
1d
Community Manager
BTCC - UK —London
- From £36,000 a year
- Full-time
- English
- Microsoft Office
- Business development
- Annual leave
- Referral programme
Quick apply
8d
Team Leader - Strategic Sites
East Herts Council —Hertford
- £54,189 - £60,547 a year
- Leadership
- Communication skills
- Free parking
- Annual leave
People Operations Generalist
Splendid Hospitality Group —Watford
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Hospitality
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Employee discount
Anthropic Fellows Program, The Anthropic Institute (Economics & Policy)
Anthropic —London
- £2,310 - £4,300 a week
- Part-time
- Remote
- Maths
- Bachelor's degree
- APIs
- Flexible schedule
Customer Resolutions Team Manager
ArvatoConnect —Datchet
- £34,696 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- Financial services
8d
Team Leader
Salutem Care & Education —Dunstable
- £15.42 an hour
- Communication skills
13d
Service Colleague (Express)
ASDA —Beaconsfield
- £13.10 an hour
- Part-time
- Employee assistance programme
- Employee discount

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Contact Centre Agent

Allwyn UK -
Hemel Hempstead

Apply Now

Job details

7 days ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Management
Customer service
Microsoft Office
Driving
ServiceNow
Leadership

Full job description

At the heart of everything we do is our vision to change lives every day, and our mission to grow The National Lottery responsibly and champion its impact.

We are Allwyn UK, part of the Allwyn Entertainment Group – a multi-national lottery operator with a market-leading presence across the USA (Michigan and Illinois) and Europe, including Czech Republic, Austria, Greece, Cyprus and Italy.

While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime, largescale transformation journey by creating a National Lottery that delivers more money to good causes.

We’ll talk a bit more about us further down the page, but for now – let’s talk about the role and who we’re looking for…

A bit about the role

To deliver exceptional customer service to all Allwyn customers and retailers, through effective performance management, coaching and development of a contact centre team

What you’ll be doing

Ensure all agreed departmental KPIs and GAMCOM requirements are achieved, resulting in an optimum level of service being delivered at all times.
Ensure all people related tasks are completed as documented in company procedures e.g. PDP Reviews, administration of the absence process, health and safety requirements.
Monitor the team’s real time adherence to predefined work schedules, investigating and resolving variance as necessary, including attendance, shrinkage, and productivity (where dedicated real time management is not available).
Undertake performance management for each member of the team, develop Personal Development Plans (PDPs), jointly identify and secure appropriate learning, coaching and training opportunities aligned to the individual’s preferred learning style and provide performance feedback in line with defined standards. Consistently manage all performance shortfalls.
Manage and improve the performance of operational processes and working practices.

What experience we’re looking for

Manages/supervises the daily management & acts as an expert in a customer contact related discipline.
Has strong knowledge of TNL products with a view of being a subject matter expert to agents & colleagues.
Solves complex problems when they arise whilst being innovative in their approach.
Understands customers needs & is able to manage/diffuse tense or difficult customer situations.
The ability to make decisions guided by functional support.
To demonstrate success in managing & improving absence within a contact centre
Review & improve AHT (Average Handling Time) within your team.
Shows accountability in managing & closing complaints within Internal timeframes.

KEY SKILLS AND EXPERIENCE:

Proven People Management experience
Experience of leading a team within a customer service environment
Ability to use Microsoft Office Applications
Knowledge of CRM solutions e.g. SAP/Gem Suite/ServiceNow
Experience in analysing & using data to support development & performance of Contact Centre Agents.
Commercially focused with experience in driving efficiency through teams & ways of working.

About us

At Allwyn, we are dedicated to changing lives and growing the National Lottery responsibly, championing its positive impact on people, places, and the planet.

Innovation - We pride ourselves on it! We’re constantly looking for new ways to excite our customers, bringing new products to market to enjoy which is all supported by our responsible play values and making them accessible to all.
Giving back – Did you know that playing the lottery generates around £30m a week for charities and good causes in the UK? Our aim is to have doubled this number by the end of the first 10-year license.
Sustainability – Our aim is to become a net zero national lottery. We have 2030 targets to decarbonise our operations and energy. We’ve already transitioned to renewable energy providers, made our London and Watford offices zero gas, and ensured our fleet consists of low-emission vehicles. In addition, we’re working with our value chain partners to develop a net zero target date.
Empowering every voice – We believe in creating a culture where everyone feels they belong, can be themselves, has access to opportunities and can thrive for the benefit of good causes. Our diverse teams are working hard to make all parts of The National Lottery inclusive – whether people play a game in a store or online, because when everyone can play, everyone wins..

An inclusive reward offering with wellbeing at the centre

At Allwyn, inclusion is built into how we care for our people. Our benefits and policies support colleagues and their families at every stage of life and career. By prioritising wellbeing and belonging, we create a workplace where everyone feels valued, rewarded, and empowered to succeed. Our people are more than colleagues - they’re winners, driving positive change and making a real difference in communities.

Benefits

Company Bonus Scheme
Matched pension contributions up to 8.5%
26 days annual leave + 2 Life Days (and bank holidays)
Single Private Health Cover
Complimentary Private Medical
Income Protection
Flexible Benefits – EV Scheme, Money Coach, Will Writing, Mortgage Advice, Dental and Eye Care Schemes.
Enhanced Family Leave (Maternity, Paternity, Adoption)
Wellness Allowance £500
Employee Assistance Programme
Discounted Health Assessments
Volunteering Days
Matched Funding

We are a Disability Confident Leader which means we’ve taken proactive steps to ensure our workplace is accessible and inclusive for disabled and neurodivergent colleagues and candidates. As part of this we offer an interview to disabled applicants who meet the essential requirements of the job.

If you need any assistance or adjustments to this job description or in the application process, please contact a member of the talent team at [email protected] and we’ll be happy to help.

Apply Now

Refine Your Search

community team leader jobs in gerrards cross, bkm

Contact Centre Agent

Team Leader

Team Leader

Delegate Sales Executive

Head of Learning and Development

E-Commerce Team Leader

Team Leader

Reception & Meetings Team Leader

Independent Living Team Leader (RP0191)

Team Leader – Kensington

Grounds Maintenance & Cleaning Team Leader

Team Leader

Team Leader

Community Manager

Team Leader - Strategic Sites

People Operations Generalist

Anthropic Fellows Program, The Anthropic Institute (Economics & Policy)

Customer Resolutions Team Manager

Team Leader

Service Colleague (Express)

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