Patient services manager Work, Jobs in Glasgow, Glg (with Salaries)

Client Services Manager
Raiys —Glasgow
- £28,500 - £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Computer literacy
- Supervising experience
Quick apply
14h
Outreach Services Manager
Beatson Cancer Charity —Glasgow
- £38,000 - £42,000 a year
- Recruiting
- Leadership
- Annual leave
- Employee assistance programme
4h
Medical Operations Manager
Johnson Medical Care Ltd. —Glasgow
- £48,000 - £64,000 a year
- Full-time
- Management
- Writing skills
- In-person
Quick apply
2d
254671 - Organisational Development Advisor
NHS Scotland —Bothwell
- £43,231 - £52,679 a year
- Call to connect
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Sick pay
14d
Service Support Co-ordinator
NHS Scotland —Glasgow
- £31,537 - £34,303 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Administrative experience
- Annual leave
- Employee assistance programme
1d
Innovation Contracts Manager
NHS Scotland —Airdrie
- £52,845 - £61,466 a year
- Call to connect
- Nursing
- Master's degree
- No degree
- Annual leave
- Sick pay
7d
256774 - Medical Education Training Co-ordinator
NHS Scotland —Wishaw
- £31,537 - £34,303 a year
- Call to connect
- Microsoft Powerpoint
- Microsoft Outlook
- Research
- Annual leave
- Sick pay
11h
Lead Research & Development Facilitator
NHS Scotland —Airdrie
- £43,231 - £52,679 a year
- Call to connect
- Annual leave
- Sick pay
8d
Waiting List Clerk - Health Records
NHS Scotland —Glasgow
- £29,103 - £31,409 a year
- Full-time
- Hospital
- Microsoft Office
- Data entry
- Annual leave
- Employee assistance programme
14d
Pharmaceutical Delivery Driver
LF&E Temperature Controlled Logistics —Glasgow
- £30,537 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
13d
Data Protection Administrator
Optical Express —Glasgow
- Full-time
- Microsoft Excel
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Resident Liaison Officer
Bell Building Projects Ltd —Glasgow
- Part-time
- CRM software
- English
- Organisational skills
Dental Operations Manager
Ultimate Dental Care —Glasgow
- £40,000 - £55,000 a year
- Full-time
- Supervising experience
- Conflict management
- Human resources
- Free parking
Quick apply
13d
Senior Health Promotion Officer
NHS Scotland —Hamilton
- £52,845 - £61,466 a year
- Call to connect
- Microsoft Office
- Master's degree
- Continuous improvement
- Annual leave
- Sick pay
10d
Embryologist - 12 Month Fixed Term Contract
TFP Fertility —Glasgow
- Overtime
- Doctoral degree
- Research
- Master's degree
13d
Resource Planning Scheduler
NHS Scotland —Glasgow
- £31,537 - £34,303 a year
- Hybrid work
- Computer literacy
- Annual leave
- Employee assistance programme
11h
Waiting List Co-Ordinator - Medical Specialties
NHS Scotland —Glasgow
- £31,537 - £34,303 a year
- Full-time
- Microsoft Excel
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
13d
Senior Business Support Assistant - Specialist Children’s Services
NHS Scotland —Glasgow
- £31,537 - £34,303 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Employee assistance programme
13d
Workplace Coordinator
ISS Facility Services —Glasgow
- Continuous improvement
- Communication skills
- Time management
Quick apply
Service Delivery Lead - Scotland - Our Future Health Programme
Xyla Services —Glasgow
- £31 - £40 an hour
- Part-time
- Customer service
- BLS Certification
- Continuous improvement
Quick apply

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Client Services Manager

Raiys
Glasgow

Quick apply

Job details

Full-time
£28,500 - £40,000 a year
14 hours ago

Benefits

Company pension
Private medical insurance

Qualifications

CRM software
Client engagement
Computer literacy
Patient appointment coordination
Process improvement
Microsoft Office Suite
Supervising experience
Presentation skills
Team management
Healthcare management
Computer skills
Customer support
Communication skills
Time management

Full job description

Raiys - Your Health Our Care

Raiys is a private healthcare provider using digital technology and clinical expertise to provide convenience and competitive prices for healthcare our clients. We recognise clients want choice, rapid access to services and have trust and confidence in the clinicians that provide their health with our care. Supporting people to stay well and raising quality of life for ongoing health challenges.

Raiys mission is to help people stay well and improve their quality of life through personalised, evidence-based healthcare using clinical expertise and digital wellbeing — supporting meaningful, lasting change across neurodiversity, weight loss, mental, physical, and lifestyle health.

raiys.com

Job Summary

The role of the Client Services Manager is to manage and build a client services team who can provide a business support function including:

Will deal with inbound enquiries for private healthcare assessments and treatments.
Manage the client onboarding process using our digital platforms and support the referral process.
Book appointments for our clinicians managing clinician productivity and income.
Manage referrals and healthcare data to ensure no accidental data processing occurs.
This is a new role and will require a person who is flexible in setting up the operational procedures and following regulatory compliance required by a private healthcare provider.
Clients may require onboarding support, and a client services team should be responsive to their needs.
The Client Services Manager will ensure that a future team is trained experienced and empathetic in dealing with fee paying patients who are accessing private healthcare.
Deliver the highest levels of service to clients every day.

Responsibilities

The Client Services Manager will be responsible for managing the following processes and outcomes
Be responsible for processing referral request and support clients to complete a complex data provision prior to appointments can be booked.
Will book appointments and ensure the client service experience is as best as it can be.
Manage clinician bookings ensuring appropriately qualified clinicians are utilised effectively.
Will support inbound client enquiries to understand the benefits and requirements of the services provided by Raiys Healthcare.
Recruitment and training of new client services team members as volumes increase and demand for our services.
Be actively involved in the resourcing and onboarding of new clinicians to deliver existing and new services.
Manages and keeps CRM up to date in order to maximise existing client and prospect intelligence and track sales opportunities and renewals.
Manage team members to deliver personal and team KPI’S
Identifies and develops new business processes that improve efficiency, service and reduce costs.
Be responsible for ensuring excellent service levels and KPI’s are consistently achieved.
Works with key internal colleagues to develop and deliver operational solutions being sold to clients and prospective clients.
Implement new procedures and support services as new treatments are introduced.

Skills and Experience

The successful candidate will have most if not all of the following skills and experiences:

Experience in managing a remote based client services team who communicate with prospects and clients via online, telephone media.
At least 3 years’ experience in managing a client service and or administration services team.
Previous experience in working in healthcare and dealing with health records.
Strong computer skills and experience in dealing with online systems as a user.
Confident in training and supervising people to deliver successful outcomes.
Understanding of managing people in the UK and HR policies procedures and compliance.
Excellent verbal, written and IT communication skills including using Microsoft Office products
Excellent presentation skills.
Experience in client services and a good communicator able to use emotional intelligence and develop rapport with team members
Proficiency in data analysis and service demand forecasting.
Proven ability in time management and working in a fast-paced service environment 
Previous experience in managing healthcare operations and resources both clinical and business support.

Benefits

Competitive salary up to £40,000 ( including annual bonus )
Laptop, mobile phone
Private healthcare
Pension contribution
25 days holiday plus 8 public holidays

Note: This role will initially be hybrid, transitioning to office-based working in the Glasgow area, and will require regular physical presence in the office.

Pay: £28,500.00-£40,000.00 per year

Experience:

Client Services Management: 3 years (required)
Customer Relationship Management (CRM): 3 years (required)
Healthcare management: 3 years (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Glasgow

Quick apply

Refine Your Search

patient services manager jobs in glasgow, glg

Client Services Manager

Outreach Services Manager

Medical Operations Manager

254671 - Organisational Development Advisor

Service Support Co-ordinator

Innovation Contracts Manager

256774 - Medical Education Training Co-ordinator

Lead Research & Development Facilitator

Waiting List Clerk - Health Records

Pharmaceutical Delivery Driver

Data Protection Administrator

Resident Liaison Officer

Dental Operations Manager

Senior Health Promotion Officer

Embryologist - 12 Month Fixed Term Contract

Resource Planning Scheduler

Waiting List Co-Ordinator - Medical Specialties

Senior Business Support Assistant - Specialist Children’s Services

Workplace Coordinator

Service Delivery Lead - Scotland - Our Future Health Programme

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