Assurance senior Work, Jobs in Glasgow, Sct (with Salaries)

Customer Experience and Insight Manager
Scottish Power —Glasgow
- £55,200 - £69,000 a year
- Customer service
- Annual leave
- Employee discount
Senior Information Governance Officer
NHS Scotland —Glasgow
- £43,231 - £52,679 a year
- Full-time
- Hybrid work
- Organisational skills
- SharePoint
- Communication skills
- Annual leave
12d
Senior HR Advisor (Part Time)
Albert Bartlett —Airdrie
- Part-time
- Microsoft Office
- Human resources
- Organisational skills
- Free parking
- Annual leave
Quick apply
Account Manager
Safetykleen —Stirling
- £32,000 - £35,000 a year
- Full-time
- Employee assistance programme
- Referral programme
Quick apply
Senior Financial Support Advisor
Evlo —Glasgow
- Hybrid work
- Financial services
- Communication skills
- Employee discount
Quick apply
Analyst - Commodities, Credit, FX & Rates, Legal
BNP Paribas —Glasgow
- Full-time
- Hybrid work
- Microsoft Office
- Business
- Employee assistance programme
3rd Line Senior Support Consultant
RM Education Limited —Bellshill
- Hybrid work
- Azure
- Scripting
- SharePoint
- Annual leave
13d
Academic Quality Manager
AcademicAide Global Skills Institute Ltd —Glasgow
- £40,000 - £65,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- IT
- Health & wellbeing programme
Quick apply
14d
Head of Employee & Industrial Relations (ER/IR)
OFGEM —Glasgow
- £63,443 - £86,547 a year
- Part-time
- Hybrid work
- Microsoft Outlook
- Presentation skills
- Human resources
- Annual leave
- Flexible schedule
5d
Account Manager
Scottish Power —Glasgow
- £40,400 - £50,500 a year
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Organisational skills
- Annual leave
- Employee discount
4d
Operational Resilience and Continuity Lead
Ageas —Glasgow
- Full-time
- Analysis skills
- Organisational skills
- Financial services
Reporting and Impacts Manager (Community Funding)
Scottish Power —Glasgow
- £55,200 - £69,000 a year
- No degree
- Organisational skills
- Business
- Annual leave
- Employee discount
Senior IFA Administrator
Foster Denovo —Glasgow
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Group Internal Audit Assistant Manager
Weir Group —Glasgow
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- Bachelor's degree
3d
HR Operations Manager
Chisholm Hunter Ltd —Glasgow
- Full-time
- Human resources
- Mentoring
- Organisational skills
- Employee discount
Quick apply
Personal Assistant
Chisholm Hunter Ltd —Glasgow
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Quick apply
Senior Account Manager - 6 Months Fixed Term
Hydrogen —Glasgow
- Full-time
- Hybrid work
- Mentoring
- Annual leave
Quick apply
Asset Data Governance Administrator
OCS Group —Glasgow
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Maintenance
12d
Senior Employee Benefits Coordinator (Group Risk)
PIB Group Services Ltd. —Glasgow
- Full-time
- Organisational skills
- Communication skills
Quick apply
Senior Business Analyst
Scottish Power —Glasgow
- £40,400 - £50,500 a year
- Full-time
- Hybrid work
- Negotiation
- Annual leave
- Employee discount
3d

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Customer Experience and Insight Manager

Scottish Power -
Glasgow

Apply Now

Job details

£55,200 - £69,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Private medical insurance
Employee discount
Car scheme

Qualifications

Customer service

Full job description

Customer Experience & Insights Manager

Location: HQ Glasgow
Salary + benefits: £55,200 - £69,000pa + annual bonus (up to 15%) + single cover healthcare with a strong benefits package, and our excellent pension scheme, where we’ll double match your contribution up to a company contribution of 10%.
Clo sing Date: 10th August 2026

Interviews will take place week commencing 24th of August 2026

Help us create a better future, quicker

At SP Energy Networks, our customers are the spark that drive everything we do — their voices shape our decisions, their experiences guide our priorities, and their future inspires our ambition. We’re searching for a Customer Experience & Insights Manager who can harness the power of customer insight and performance data to create meaningful, lasting change. In this role, you’ll champion the customer at every turn, turning real stories and real feedback into action that transforms how we deliver energy to millions — today, tomorrow and far into the future.

What you’ll be doing

The Customer Experience & Performance Manager is a senior leadership role within the Customer Service Directorate, responsible for leading the Customer Experience and Reporting & Insight functions to provide a trusted view of operational performance across SPEN.

Reporting directly to the Head of Reporting, Performance & Insights, the postholder will ensure that customer feedback, operational performance and insight are translated into meaningful actions that improve customer outcomes, regulatory performance and operational excellence. They will champion the Voice of the Customer, embedding customer experience into decision-making and ensuring performance is understood through both data and operational reality.

Leading teams across Customer Experience and Reporting & Insight, the postholder will work closely with operational teams across SPEN and contract partners to understand the true drivers of customer satisfaction and dissatisfaction. They will combine robust performance analysis with operational engagement to validate information, identify trends, challenge assumptions and uncover the root causes behind customer and business performance.

What you’ll bring

The successful candidate will be a hands-on operational problem solver who is comfortable engaging directly with frontline teams and leaders alike. They will have the ability to cut through noise and complexity, identify true root causes, and drive practical solutions that deliver tangible improvements in performance and customer satisfaction. They won't accept surface-level explanations; instead, they will challenge, investigate and influence across teams to remove barriers, resolve persistent issues, and ensure lasting outcomes are achieved.

This is a hands-on leadership role requiring strong operational awareness, exceptional attention to detail and the confidence to challenge constructively at all levels of the organisation. The postholder will influence across functions, hold teams accountable for improvement, remove barriers to delivery and ensure actions are driven through to completion, creating lasting improvements in both customer experience and operational performance.

Ultimately, the role exists to turn data into understanding, understanding into action and action into measurable improvements for customers, colleagues and the business.

What’s in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it’s the little things we do in life that make a big difference . From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:

36 days annual leave

Holiday Purchase – perfect your work/life balance with extra annual leave

Share Schemes

Payroll Giving and Charity Matched Funding

Technology Vouchers – save more and spread the cost of your technology purchases

Electric Vehicle Schemes – to help you transition to green/clean driving

Cycle to Work scheme and Public Transport Season Ticket Loans

Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments

Life Assurance (4x salary)

Access to Savesmart financial wellbeing support

Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why SP Energy Networks

SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network – connecting infrastructure like wind farms into the electricity system. It’s a role that puts us right at the heart of Scotland’s ambition to be Net Zero by 204 5 . And we’re taking it very seriously. We’re investing >£ 10 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.

We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [email protected] .

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.

I MPORTANT

Advert will close at 23:59 GMT the day before Job Posting End Date below

August-10-2026

Apply Now

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