It systems engineer Work, Jobs in Glasgow, Sct (with Salaries)

2nd Line Support Engineer
Northern Marine Group —Glasgow
- Azure
- Microsoft Office
- SharePoint
12d
QA Engineer (Mid Level)
Waracle —Glasgow
- Full-time
- Hybrid work
- Agile
- SDLC
- Annual leave
- Employee assistance programme
Quick apply
Lead End User Computing Engineer (Sharepoint/Power Platform)
OFGEM —Glasgow
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- Presentation skills
- Annual leave
- Flexible schedule
7d
Graduate Systems Engineer (Guardian Mobile)
Motorola Solutions —Glasgow
- Full-time
- Hybrid work
- Azure
- Computer Science
- DevOps
- Employee stock purchase plan
- Employee assistance programme
IT Engineer - Desktop
Argyll & Bute Council —Helensburgh
- £35,750 - £38,779 a year
- Monday to Friday
- Customer service
- Travel
- Scripting
- Employee discount
1d
HPC Engineer
The Cancer Research UK Scotland Institute —Glasgow
- £48,123 - £58,607 a year
- Linux
- Annual leave
- Employee assistance programme
7d
Windows Engineer
Accenture —Glasgow
- Full-time
- Azure
- Oracle
- Windows
IT Field Service Engineer - Microminder
DD Products & Services —Glasgow
- £25,000 - £30,000 a year
- Full-time
- Azure
- Customer service
- Computer networking
Quick apply
8d
Laser Systems Engineer
Coherent Corp. —Glasgow
- Full-time
- Analysis skills
- Bachelor's degree
- Quality control
System Engineer
Monit Ltd —Glasgow
- £46,100 a year
- Full-time
- Azure
- Computer Science
- Bachelor's degree
Quick apply
11d
Planning Engineer
Scottish Power —High Blantyre
- Up to £66,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Access
- Microsoft Office
- Annual leave
- Employee discount
OT Data Network Engineer
SSE —Glasgow
- £64,085 - £76,851 a year
- Full-time
- Azure
- Programmable logic controllers
- IT
- Employee discount
- Gym membership
7d
Engineering Intern
Chemring Energetics UK Ltd —Stevenston
- AutoCAD
- Engineering
- Microsoft Office
Quick apply
16h
Control Engineer
Scottish Power —Glasgow
- £55,000 - £68,750 a year
- Management
- Customer service
- Communication skills
- Annual leave
- Employee discount
SCADA Engineer
Scottish Power —Glasgow
- From £45,400 a year
- Hybrid work
- Computer Science
- Engineering
- Analysis skills
- Annual leave
- Employee discount
13d
Operational Technology / Project Management Professionals (OT/SCADA PLC).
Sweco —Glasgow
- Full-time
- Hybrid work
- Programmable logic controllers
- Employee assistance programme
- Employee discount
Deskside Support Engineer
Hexaware Technologies —Glasgow
- £29,000 - £32,000 a year
- Software troubleshooting
- Laboratory experience
- Windows
- Flexible schedule
Quick apply
12d
IT Airport Engineer - Glasgow Airport
ESP Global Services Limited —Paisley
- £25,114.96 a year
- Weekend availability
- Customer service
- Travel
- IT
Quick apply
13d
Operational Technology / Project Management Professionals (OT/SCADA PLC).
Sweco UK —Glasgow
- Part-time
- Hybrid work
- Programmable logic controllers
- Employee assistance programme
- Employee discount
Systems Engineer - Defence
ALTEN —Glasgow
- £35,000 - £65,000 a year
- Full-time
- Military
- Engineering
- Master's degree
- Employee assistance programme
- Life insurance
Quick apply

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2nd Line Support Engineer

Northern Marine Group -
Glasgow

Apply Now

Job details

12 days ago

Qualifications

Microsoft Windows Server
Azure
Procurement
Microsoft Office
SharePoint
IT
IP networking
Root cause analysis
Communication skills
IaaS
Active Directory
Intune

Full job description

The 2nd Line Support Engineer is responsible for providing advanced technical support across the organisation's IT estate, with a strong focus on incident escalations, cloud‑based platforms, and service continuity.

This role acts as a technical bridge between 1st Line Service Desk and 3rd Line / specialist teams, ensuring efficient escalation, clear communication, and timely resolution of complex issues. The engineer will also contribute to service improvement, documentation, and root cause analysis.

Key Responsibilities

Incident & Escalation Management
- Act as the primary point of escalation from 1st Line Support for incidents that require deeper technical investigation.
- Diagnose and resolve complex issues across infrastructure, cloud services, and end‑user systems within agreed SLAs.
- Escalate unresolved or high‑impact incidents to 3rd Line / external vendors, ensuring full technical context and clear handover.
- Take ownership of incidents through to resolution, maintaining accountability and customer communication throughout.

Cloud & Modern Workplace Technologies
- Provide 2nd line support for cloud‑based services, including (but not limited to):
- Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams)
- Azure AD / Entra ID (identity, access, conditional access)
- Azure IaaS / PaaS components where applicable
- Support hybrid environments integrating on‑premise and cloud services.
- Assist with cloud service monitoring, service health reviews, and incident trend analysis.

Liaison & Collaboration
- Work closely with 1st Line Support to:
- Improve first‑time fix rates
- Provide coaching and technical guidance
- Identify training and knowledge gaps
- Collaborate with 3rd Line Engineers, Architects, and Vendors to resolve complex or systemic issues.
- Act as a technical point of contact during major incidents, changes, and service outages.

Problem Management & Service Improvement
- Perform root cause analysis (RCA) on recurring incidents and contribute to problem records.
- Identify opportunities to improve system stability, monitoring, and support processes.
- Create and maintain technical documentation, knowledge base articles, and escalation runbooks.
- Contribute to change assessments and support post‑implementation reviews.

Security, Compliance & Best Practice
- Support security controls, patching, and vulnerability remediation activities.
- Ensure incidents and requests are handled in line with internal policies, security standards, and compliance requirements.
- Promote ITIL‑aligned service management best practices.

Candidate Criteria

HNC/HND or equivalent experience
Previous experience in an IT related procurement / administration
IP Networking and Hardware support
Desktop & Printer Hardware support
Windows 11 support
Windows Server Administration
Active Directory Administration
MDM Administration - InTune
Office 365 Administration
Azure Administration
Desktop & Printer Hardware support
Remote access experience and remote support
M365 Support in specific areas, i.e. SharePoint and Teams
Technical Documentation
Excellent organisation skills
Excellent communication skills

Apply Now

Refine Your Search

it systems engineer jobs in glasgow, sct

2nd Line Support Engineer

QA Engineer (Mid Level)

Lead End User Computing Engineer (Sharepoint/Power Platform)

Graduate Systems Engineer (Guardian Mobile)

IT Engineer - Desktop

HPC Engineer

Windows Engineer

IT Field Service Engineer - Microminder

Laser Systems Engineer

System Engineer

Planning Engineer

OT Data Network Engineer

Engineering Intern

Control Engineer

SCADA Engineer

Operational Technology / Project Management Professionals (OT/SCADA PLC).

Deskside Support Engineer

IT Airport Engineer - Glasgow Airport

Operational Technology / Project Management Professionals (OT/SCADA PLC).

Systems Engineer - Defence

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