Customer experience manager Work, Jobs in Glasgow (with Salaries)

Spa Manager
Kimpton —Glasgow
- Management
- Customer service
- Hotel
- Annual leave
- Employee assistance programme
12d
Customer Experience Manager
Sainsbury's —Stirling
- From £32,700 a year
- Management
- Leadership
- Employee discount
Luxury Customer Activation Manager
Edrington —Glasgow
- £34,000 - £42,000 a year
- Hybrid work
- Analysis skills
- Project management
- Communication skills
- Store discount
- Employee discount
2h
Fraud Officer - Glasgow
Department for Work and Pensions —Glasgow
- £32,137 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
13d
Field Operations Manager
Resolvecall —Paisley
- £41,500 a year
- Full-time
- Management
- Continuous improvement
- Financial services
- Annual leave
- Employee assistance programme
Quick apply
Operational Control Centre Controller
Strathclyde Partnership for Transport —Glasgow
- £35,325 - £46,000 a year
- Customer service
- English
- Communication skills
- Employee assistance programme
13d
Customer Success Manager
LEAP Legal Software —Glasgow
- £48,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
6d
Customer Success Manager
Mears Group —Coatbridge
- Up to £46,000 a year
- Management
- Maintenance
- Presentation skills
- Annual leave
- Employee discount
4d
Sales Administrator
Stockline Plastics Limited —Glasgow
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
12d
Service Desk Manager
OFGEM —Glasgow
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Presentation skills
- IT
- Leadership
- Annual leave
- Flexible schedule
Duty Manager
Supercube —Glasgow
- £27,900 - £32,000 a year
- Full-time
- Hospitality
- Bar
- Management
- Employee discount
Quick apply
Business Process & Systems Manager
Star Refrigeration Ltd —Glasgow
- £65,000 - £70,000 a year
- Full-time
- ERP systems
- Analysis skills
- Project management
- Annual leave
- Employee assistance programme
Quick apply
Learning & Development Manager
Chisholm Hunter Ltd —Glasgow
- Full-time
- Sales
- Travel
- Organisational skills
- Employee discount
Quick apply
Community Manager
SPECTRUM PROPERTIES (SCOTLAND) LTD —Glasgow
- £32,000 - £35,000 a year
- Full-time
- Marketing
- Social media management
- Master's degree
- Gym membership
Quick apply
8d
Client Services Manager
Kew Demand Business Services —Glasgow
- £3,200 - £3,800 a month
- Full-time
- Marketing
- English
- Microsoft Office
- Free parking
Quick apply
12h
Customer Service Representative
Tesco Insurance —Glasgow
- £25,200 - £26,000 a year
- Full-time
- Hospitality
- Communication skills
- Employee discount
- Gym membership
Customer Advisor (Airport)
Boots —Glasgow
- £13.02 an hour
- Part-time
- Customer service
- IT
- In-person
- Employee assistance programme
- Employee discount
Operations Manager
EMR Group —Kilmarnock
- Full-time
- Project management
- IT
- Annual leave
Quick apply
Financial Investigator
HM Revenue and Customs —Gartcosh
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Communication skills
- Work from home
7d
Office and Administration Manager
Greenbelt Group —Glasgow
- £28,000 - £32,000 a year
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
11d

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Spa Manager

Kimpton -
Glasgow

Apply Now

Job details

12 days ago

Benefits

Annual leave
Employee assistance programme
Free or subsidised travel
Employee discount
Paid volunteer time
Sick pay

Qualifications

Management
Customer service
Profit & loss
Staff training
Leadership
Financial acumen

Full job description

We are looking for an authentic and passionate Spa Manager to join us at Kimpton Blythswood Square Hotel & Spa and embrace your unique, best self to provide our guests with heartfelt human connections!

At Kimpton Blythswood Square Hotel & Spa we want to deliver a ridiculously personal service to all our guests. As Glasgow’s only 5 Star Hotel, our team are focussed on providing our guests with the very best experience and making heartfelt human connections.

As the Spa Manager, you’ll be 100% you, bringing your authentic personality to everything you do; be the ultimate host, confidently leading yourself and making creative decisions that elevate every interaction; and spark joy, using every tool available to craft meaningful and memorable experiences.

As the Spa Manager, your main duties and responsibilities will be leading the entire Spa team to providing a highly service-focused operation with a strong emphasis on guest satisfaction and the ability to anticipate needs. You will be responsible for both the attraction and recruitment of new talent and the development and retention of current talent. You will be confident in liaising with multiple stakeholders to ensure the Spa strategy and budgets are being met.

So, we are looking for someone who has…

Leadership and management experience: Proven track record in a managerial role within a hospitality or wellness industry preferable within a luxury Hotel environment.
Financial Acumen: An understanding of budgeting, forecasting, P&L, and revenue management.
Spa Operations: Extensive experience in Spa Management including product knowledge, treatment protocols, staff training, customer service, Health, and Safety. Experience using spa booking system Trybe is desirable, although training can be provided. Pool plant knowledge also desirable and again training can be provided, as necessary.
Sales & Marketing: Awareness of current trends in the wellness and leisure industry particularly within a luxury segment. Experience of promoting spa services and packages to increase revenue.
Overall, a wide understanding of a luxury Spa and Leisure environment with the passion to continue leading our excellent spa team to success!

Joining the Kimpton family isn’t just about providing our guests with excellent service, we also have secured a spot in Fortune’s ‘100 best companies to work for’ 7 times since 2009, and it is no surprises why! We can offer you…

Financial security – A very Competitive Salary, guaranteed hours, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay plus access to Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
Growth and development – Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
Colleague perks - Worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perk’s portal.
Wellbeing – Generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders.
Hotel specific benefits – Generous discounts in our F&B outlets, our newly refurbished Spa within Kimpton Blythswood and Champagne Central Bar in our sister property voco Grand Central (*must be booked according to processes) Subsidised city centre parking, plus a variety of different gifts on milestone occasions to celebrate with you!

If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality, apply today! Check out our Instagram page @kimptonblythswoodsquare to see more.

You must meet the legal requirements to work in the UK.

IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Apply Now

Refine Your Search

customer experience manager jobs in glasgow

Spa Manager

Customer Experience Manager

Luxury Customer Activation Manager

Fraud Officer - Glasgow

Field Operations Manager

Operational Control Centre Controller

Customer Success Manager

Customer Success Manager

Sales Administrator

Service Desk Manager

Duty Manager

Business Process & Systems Manager

Learning & Development Manager

Community Manager

Client Services Manager

Customer Service Representative

Customer Advisor (Airport)

Operations Manager

Financial Investigator

Office and Administration Manager

I want to receive the latest job alerts for customer experience manager in glasgow

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