Service desk support Work, Jobs in Gloucester, Eng (with Salaries)

Box Office Assistant
Gloucestershire County Council —Gloucester
- £24,796 a year
- Weekend availability
- Customer service
- English
- Organisational skills
22h
IT Support Administrator - Second Tier
Plumbworld (Online Home Retail Ltd.) —Evesham
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
5d
Receptionist
Benefact Group —Gloucester
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
10d
Service Desk Analyst
PentenAmio UK —Tewkesbury
- £31,000 - £33,000 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Life insurance
Quick apply
Facilities and Security Coordinator
Kirintec Limited —Ross-on-Wye
- £27,500 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
12d
Cleaner
Gloucestershire County Council —Gloucester
- £24,796 a year
- English
- Annual leave
- Employee assistance programme
Service Desk Advisor - Weekends
Trust Systems —Cirencester
- £28,000 - £29,000 a year
- Weekend availability
- English
- Windows
- Driving
- Free parking
- Work from home
Quick apply
1d
Receptionist
iCOMAT —Gloucester
- Full-time
- Microsoft Office
- Administrative experience
- Front desk
1st Line Engineer
Commercial —Cheltenham
- £26,228 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Computer networking
- Work from home
- Employee assistance programme
Quick apply
Rostering and Administration Co-ordinator, Band 4
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £28,392 - £31,157 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Annual leave
- Employee discount
1d
Receptionist
Attwoods Chartered Certified Accountants —Evesham
- From £12.71 an hour
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Sick pay
Quick apply
5d
Reception Manager
Hatherley Manor Hotel & Spa —Gloucester
- From £27,000 a year
- Weekend availability
- Hotel
- Supervising experience
- Front desk
- Employee discount
Quick apply
1d
Business Support Officer
Gloucestershire County Council —Gloucester
- £30,518 - £32,597 a year
- English
- Organisational skills
- Communication skills
Patient Pathway Coordinator for ADHD Clinic
Midlands ADHD Clinic —Malvern
- £27,826.50 a year
- Part-time
- Microsoft Outlook
- Writing skills
- Administrative experience
- Flexitime
- Sick pay
Quick apply
6d
Support Engineer
Mitie —Gloucester
- Weekend availability
- Windows
- Travel
- Computer networking
Memorial Advisor
WesterleighGroup —Pershore
- From £26,842 a year
- Weekend availability
- Sales
- IT
- Free parking
- Employee discount
12d
Project Coordinator
Mitie —Gloucester
- Full-time
- Travel
- Organisational skills
- SharePoint
Second Line Support Engineer
Hoople Ltd —Hereford
- £27,427 - £34,456 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- IT
- Health & wellbeing programme
- Annual leave
Quick apply
12d
Team Leader - Democratic & Electoral Services (Maternity Cover)
Gloucestershire County Council —Gloucester
- £41,771 - £46,142 a year
- English
- IT
- Communication skills
- Annual leave
- Employee assistance programme
9d
Front of House
ORIGIN Restaurant & Bar —Worcester
- £12.21 - £14.48 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply

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Box Office Assistant

Gloucestershire County Council -
Gloucester

Apply Now

Job details

Permanent
£24,796 a year
22 hours ago

Qualifications

Customer service
English
Organisational skills
Communication skills

Full job description

Date: 17 Jul 2026

Job Location:
Gloucester

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This is a Gloucester City Council job.

Job Title: Box Office Assistant
Job Location: Guildhall
Salary: £24,796 per annum (pro rata for part time)
Hours per Week: 18.5 hours
Contract Type: Permanent
Closing Date: 02/08/2026
Job Requisition Number: 14584
This post is not open to job share

We are a dynamic local authority providing essential services to the people of Gloucester.

Our main office, based in the Eastgate Centre on Eastgate Street in the heart of the city, is an accessible, modern and light space designed for collaborative working and finding new ways to work. It's all open plan, with a living green wall and other plants without set desks, so you can sit next to someone new every day. We're always looking to improve how we work and we offer flexible and agile working to give our people a great work life balance.

Join the team at Gloucester Guildhall

Gloucester Guildhall is one of the city's leading cultural venues, presenting live music, comedy, cinema, workshops and community events throughout the year. We are looking for a friendly, organised and customer-focused Box Office Assistant to join our Visitor Experience team and help ensure every visitor receives a warm welcome and outstanding service.
As the first point of contact for many of our customers, you will play a key role in creating a positive experience for everyone who visits, phones or contacts the venue. You'll sell tickets, answer customer enquiries, manage bookings, process refunds and exchanges, maintain accurate records, build shows on the ticketing systems, and help promote the wide range of events and activities taking place across the Guildhall.

About the role...

This is a flexible 18.5-hour per week contract, working primarily Wednesday to Saturday on a rota basis. Shifts will be scheduled around the Guildhall's busy events programme and may include a mixture of daytime and evening working. While the majority of hours will fall between Wednesday and Saturday, there may be occasions when you are required to work on other days to support the programme. Evening shifts will form a regular part of the role, and you may occasionally be required to remain on duty later than your scheduled finish time depending on the end time of an event.

What you'll be doing...

Selling tickets in person, by telephone and online.
Providing excellent customer service to visitors, artists, promoters and event organisers.
Managing customer enquiries via email, telephone and face-to-face interactions.
Processing bookings, ticket collections, refunds and waiting lists.
Maintaining accurate customer records and handling cash in line with procedures.
Supporting city-wide events and cultural activities through the Guildhall Box Office.
Working closely with colleagues to ensure the smooth day-to-day operation of the Box Office and front-of-house areas.

What we need from you...

We're looking for someone who:
Has excellent customer service and communication skills.
Enjoys working with people and can remain calm under pressure.
Is confident using IT systems and administrative processes.
Has good attention to detail and strong organisational skills.
Can work flexibly, including evenings and weekends.
Has experience in a customer-facing role.

Experience of working in a box office, ticketing environment or using systems such as Ticketsolve would be an advantage, but full training will be provided.

How to apply...

If you feel you have the skills, desire, experience and passion to help deliver our exciting events program then please submit your application and personal statement today by clicking the “Apply Now” Button.

For an informal discussion about the role, please contact Emma Williams, Commercial Development Officer on 01452 396691.

In your application to us please explain why you are applying for the position and how your experience (whether paid or unpaid), knowledge and skills help to make you a suitable candidate.

Deadline for applications - 2nd August 2026.

Short-listed candidates will be contacted by e-mail and invited to interview week commencing the 10th August 2026.

Additional Information

To access the Job Profile, please follow the link below: -

Box Office Assistant Job Profile

The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months employment. Right to work is not transferable from a sponsored role held with another employer.

Gloucester City Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

Equality and Diversity

We recognise the positive value of equality and diversity and pride ourselves on growing a high-performing workforce that is diverse, skilled and talented; that represents the community it serves.

We aim to recruit a diverse pool of talent and will recruit the person who is most suited to the job without regard to their race, colour, religion or belief, age, nationality, ethnicity, sex, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, caring responsibilities or disability.

We are a disability confident employer committed to removing barriers to employment to those with disabilities or long-term health conditions. Reasonable adjustments will be made to the recruitment procedure to ensure that no-one is disadvantages because of their disability. Please contact the recruitment team if you require support or reasonable adjustments during the application or recruitment process [email protected]

If you wish to apply for this position on a secondment basis, please obtain approval from your current line manager that you may be released on a secondment before submitting an application form.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Apply Now

Refine Your Search

service desk support jobs in gloucester, eng

Box Office Assistant

IT Support Administrator - Second Tier

Receptionist

Service Desk Analyst

Facilities and Security Coordinator

Cleaner

Service Desk Advisor - Weekends

Receptionist

1st Line Engineer

Rostering and Administration Co-ordinator, Band 4

Receptionist

Reception Manager

Business Support Officer

Patient Pathway Coordinator for ADHD Clinic

Support Engineer

Memorial Advisor

Project Coordinator

Second Line Support Engineer

Team Leader - Democratic & Electoral Services (Maternity Cover)

Front of House

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