Customer specialist Work, Jobs in Goodmayes (with Salaries)

Data Analyst
FLY TRANSPORT LTD —Dagenham
- £38,420 - £40,000 a year
- Full-time
- Microsoft Excel
- Oracle
- Data analysis skills
Quick apply
14h
Customer Support Specialist
Sigma Consulting Group —London
- £30,000 a month
- Full-time
- Organisational skills
- Communication skills
Quick apply
Customer Support Specialist (m/f/d)
PSL Global Solutions Ltd. —London
- £34,420.00 - £38,434.98 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Health & wellbeing programme
- Annual leave
Quick apply
6d
Warehouse Supervisor
Encon Insulation —Dagenham
- Full-time
- Management
- Microsoft Office
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
Twilight Shopfloor Assistant
Selco —Barking
- £13.65 an hour
- Full-time
- Employee assistance programme
- Employee discount
Rehabilitation Specialist
Nuffield Health —Chigwell
- Up to £30,497.59 a year
- Part-time
- English
- Bachelor's degree
- Rehabilitation centre
- Employee discount
- Gym membership
Customer Engagement Specialist
Wurth UK Ltd —Erith
- £35,000 - £40,000 a year
- Microsoft Excel
- Sales
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
Senior Sales Assistant / Supervisor – Retail
Khalsa Schoolwear —Dagenham
- From £12.71 an hour
- Part-time
- Management
- Sales
- Customer service
- Free parking
- Store discount
Quick apply
4d
Customer Support Specialist
Air Apps —London
- £18,000 - £25,000 a year
- Full-time
- Social media management
- English
- Bachelor's degree
- Life insurance
Sales Assistant - UNIQLO Bluewater
UNIQLO —Dartford
- £13.45 an hour
- Part-time
- Customer service
- Employee discount
Sales Assistant - UNIQLO Battersea
UNIQLO —London
- £14.80 an hour
- Weekend availability
- Customer service
- Employee discount
Product Support Specialist - EMEA
Ashby —London
- £64,500 - £81,500 a year
- Weekend availability
- Remote
- Leadership
- Annual leave
Field Sales Executive
Charity Link —Romford
- £26,400 - £55,000 a year
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee discount
Quick apply
Administrator / Receptionist
Via Community Ltd —Redbridge
- £28,868 a year
- Part-time
- Customer service
- Front desk
- IT
Zara Operations Store Specialist
INDITEX —London
- Full-time
- Sales
- Analysis skills
- Organisational skills
Quick apply
Customer Onboarding Specialist
QuantumLoopAI —London
- £26,500 a year
- Full-time
- Salesforce
- Project management
- Bachelor's degree
Quick apply
Application Support Specialist
Programme & Service Delivery —London
- £52,000 - £60,000 a year
- Full-time
- Hybrid work
- English
Quick apply
7d
Customer Support Specialist
ZELP —London
- Full-time
- Hybrid work
- English
- Analysis skills
- Organisational skills
Quick apply
Telesales Executive
Eco Systems Group Ltd —Romford
- £24,500 - £40,000 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Free parking
Quick apply
1d
Retail Sales Assistant
Herbal Inn —London
- £23,132.20 - £26,436.80 a year
- Part-time
- Bilingual
- Sales
- Customer service
- Free parking
- Store discount
Quick apply
1d

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Data Analyst

FLY TRANSPORT LTD
Dagenham

Quick apply

Job details

Full-time
£38,420 - £40,000 a year
14 hours ago

Qualifications

Power BI
Microsoft Excel
Oracle
Supply chain
R
Data analysis skills
Logistics
Business processes
Tableau
Master's degree
SQL
Statistical analysis
Analysis skills
Transportation management systems
Database management
Continuous improvement
Organisational skills
Predictive analytics
Pivot tables
Data visualisation
Business
Communication skills
Python
Time management

Full job description

Overview

We are seeking a highly skilled Data Analyst to join our dynamic team. The ideal candidate will be responsible for interpreting complex data sets to inform strategic decision-making and optimise business processes. This role offers an excellent opportunity to work with cutting-edge tools and methodologies, contributing significantly to organisational growth and efficiency. The successful applicant will possess strong analytical capabilities, technical expertise, and a keen eye for detail, ensuring data integrity and actionable insights across various projects.

RThe Data Analyst is responsible for collecting, analysing, and interpreting operational and business data to improve efficiency, reduce costs, and support strategic decision-making. The role focuses on analysing container movements, fleet performance, delivery schedules, customer service metrics, fuel consumption, and financial performance to optimise haulage operations.

Key Duties and Responsibilities

Collect, clean, validate, and analyse operational data from transport management systems (TMS), GPS tracking systems, ERP systems, and spreadsheets.
Develop dashboards and reports to monitor key operational and financial performance indicators.
Analyse container turnaround times, delivery performance, vehicle utilisation, and route efficiency.
Monitor fleet productivity, driver performance, and fuel consumption.
Identify trends, bottlenecks, and opportunities to improve operational efficiency.
Support transport planners with route optimisation and resource allocation analysis.
Produce daily, weekly, and monthly operational performance reports.
Analyse customer service metrics, including delivery accuracy and on-time performance.
Evaluate haulage costs and identify opportunities for cost reduction.
Monitor Key Performance Indicators (KPIs) such as:
On-Time Delivery (OTD)
Vehicle Utilisation
Fleet Availability
Fuel Efficiency
Container Dwell Time
Driver Productivity
Empty Running Percentage
Perform ad hoc analysis to support management decision-making.
Collaborate with operations, finance, customer service, warehouse, and commercial teams.
Ensure data accuracy and maintain data governance standards.
Identify opportunities for automation of reports and business processes.
Prepare presentations and management reports highlighting key business insights.
Support forecasting and budgeting activities using historical operational data.
Assist in developing predictive models for demand planning and fleet utilisation.
Ensure compliance with company policies and data protection regulations.

Required Skills

Technical Skills

Strong Microsoft Excel skills (Pivot Tables, Power Query, Power Pivot, advanced formulas).
Proficiency in SQL for data extraction and querying.
Experience with Microsoft Power BI or Tableau.
Knowledge of database management principles.
Experience with Transport Management Systems (TMS).
Understanding of ERP systems (e.g., SAP, Oracle, Microsoft Dynamics).
Basic knowledge of Python or R for data analysis (desirable).
Data visualisation skills.
Statistical analysis and forecasting techniques.
Knowledge of KPI development and performance reporting.

Operational Knowledge

Container haulage operations.
Fleet management.
Transport planning.
Port operations.
Container tracking processes.
Route optimisation.
Fuel management.
Logistics and supply chain operations.

Soft Skills

Excellent analytical and problem-solving skills.
Strong attention to detail.
Critical thinking.
Effective communication and presentation skills.
Ability to explain complex data to non-technical stakeholders.
Time management.
Organisational skills.
Teamwork and collaboration.
Ability to work under pressure and meet deadlines.
Continuous improvement mindset.

Experience

Essential

2–5 years' experience as a Data Analyst, Business Analyst, or Operations Analyst.
Experience working within transport, logistics, shipping, freight forwarding, or supply chain environments.
Experience creating dashboards and management reports.
Experience analysing operational and financial data.
Experience using SQL and Power BI.

Desirable

Experience in container haulage operations.
Experience with GPS fleet management systems.
Experience with transport management software.
Experience in predictive analytics.
Experience in process improvement projects.

Qualifications

Master's degree in Data Analytics, Business Analytics, or Supply Chain Management.
Microsoft Certified: Power BI Data Analyst Associate.
Google Data Analytics Professional Certificate.
Tableau Desktop Specialist or Tableau Certified Data Analyst.
SQL certification.
Lean Six Sigma Green Belt.
Professional certification in logistics or supply chain management (e.g., CILT, APICS/ASCM).

Key Performance Indicators (KPIs)

Report accuracy.
Dashboard delivery timeliness.
Data quality and integrity.
Reduction in operational costs through data-driven insights.
Fleet utilisation rate.
On-time delivery performance.
Fuel efficiency improvements.
Container turnaround time.
Customer satisfaction metrics.
Report automation rate.
Decision-support effectiveness.

Process improvement initiatives implemented

Pay: £38,420.00-£40,000.00 per year

Education:

Master's (preferred)

Location:

Dagenham RM9 6FF (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer specialist jobs in goodmayes

Data Analyst

Customer Support Specialist

Customer Support Specialist (m/f/d)

Warehouse Supervisor

Twilight Shopfloor Assistant

Rehabilitation Specialist

Customer Engagement Specialist

Senior Sales Assistant / Supervisor – Retail

Customer Support Specialist

Sales Assistant - UNIQLO Bluewater

Sales Assistant - UNIQLO Battersea

Product Support Specialist - EMEA

Field Sales Executive

Administrator / Receptionist

Zara Operations Store Specialist

Customer Onboarding Specialist

Application Support Specialist

Customer Support Specialist

Telesales Executive

Retail Sales Assistant

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